IT Support Coordinator
2 weeks ago
The IT Support Coordinator position at Adams State University is a key role in providing technical support for faculty and staff. This position requires strong technical skills, excellent communication skills, and the ability to work effectively in a team environment.
Key Responsibilities- Provide technical support for desktop computing systems, including troubleshooting and resolving hardware and software issues.
- Administer PC and Mac refresh programs for faculty and staff, including coordinating orders with the budget manager.
- Manage inventory for all faculty and staff workstations.
- Serve as the secondary administrator of SCCM for image creation, operating system deployment, application deployment, settings management, and patch management.
- Secondary administrator for Group Policy management.
- Secondary administrator for maintaining the BitLocker encryption system for Windows using Microsoft BitLocker Administration and Monitoring.
- Secondary administrator providing technology support for the ASU Police Department.
- Secondary administrator of the Jamf Mac management system.
- Manage Level 1 Technicians, including hiring, training, supervising, and mentoring.
- Bachelor's degree in CS, CSCI, or related field.
- One year of professional work experience in an IT support field.
- Excellent written and verbal communication and interpersonal skills with a strong customer service orientation.
- Strong troubleshooting skills and ability to diagnose problems, fixing them without assistance of others.
- Ability to treat others with respect, civility, and courtesy and to work honestly, effectively, and collegially with employees, students, and the community.
- Three or more years professional work experience in an IT desktop computing support field.
- Demonstrated technical abilities and effective teamwork skills in a support services team environment.
- CompTIA A+ and Net+ Certification.
The position is a full-time, 12-month exempt at-will administrative position with benefits.
The salary range for this position is $46,476-52,872 annually.
Adams State University offers a competitive benefits program including medical, dental, vision, disability insurance, flexible spending accounts, life insurance, and retirement savings plans.
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