Customer Experience Trainer

1 month ago


Arkansas, United States Teleperformance USA Full time

Overview

About TP

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement program

Purpose

Develop and facilitate progression and enhancement training for new hires in order to meet and exceed all aspects of client needs and requirements according to policies and procedures

This position is 100% work at home.

This is a Full-Time, Temporary position and is expected to operate 9/1 - 12/15 approximately.

Responsibilities

Your Responsibilities

  • Coordinate new hire, progression and enhancement training
  • Train new and existing employees on client projects emphasizing customer confidentiality and security
  • Develop non-classroom communication and training materials
  • Assess individual participant and class performance
  • Participate in minor client interaction including effective curriculum feedback and client visits
  • Demonstrate the highest standards of ethical and professional conduct in dealing with new employees
  • Thrive as a team player in a fast paced, high energy, change oriented environment
  • Ensure all policies and procedures are adhered to including Security, HR, Operations, etc.
  • Perform other related duties and assignments as required and assigned by supervisor or manager

Qualifications

Qualifications

  • Minimum 1 year call center supervisory or training experience in high paced customer focused environment
  • Six months previous Customer Service Experience
  • Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others
  • Requires solid organizational, administrative, leadership and time management skills
  • Able to demonstrate personal ownership of tasks and follow through to obtain desired results
  • Must have a keen sense of attention to detail, taking the initiative
  • Must be enthusiastic and comfortable speaking in front of large groups of people
  • Patience with various types of learners
  • Skilled in determining why and how tasks should be handled to effective completion
  • Proven experience in overcoming unexpected difficulties and using logical problem solving skills
  • Excellent written and verbal communication skills
  • Prior training curriculum development (instructional design) experience preferred
  • Must have availability to work various shifts influenced by current business needs
  • College degree preferred or equivalent work experience required
  • High school diploma or GED required
  • Must pass background and drug tests

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

JUMP Program Update:

Have you heard about our JUMP Program? Good News, JUMP Graduates are preferred for Supervisor, Analyst, Trainer, Talent Acquisition Representatives, ACEM, and CEM, positions. For Jump Registration send an email to and sign up today

Job Locations US-FL-Tallahassee | US-AZ | US-AR | US-CT | US-DE | US-FL | US-GA | US-ID | US-IL | US-IN | US-IA | ...

Requisition ID

Category Training

Country United States



  • Harvest Lead Trainer

    1 month ago


    Arkansas City, United States Creekstone Farms Full time

    Job DescriptionJob DescriptionJOB SUMMARY The Lead Trainer will oversee the daily activities of and work directly with Production Trainers within the manufacturing environment. This role is a partner with the Production Team in determining Training and Production needs as it relates to Trainers. They will be responsible for maintaining a regular caseload of...

  • Orientation Trainer

    2 months ago


    Arkansas City, United States Creekstone Farms Full time

    Job DescriptionJob DescriptionJOB SUMMARY:Responsible for facilitating orientation using Alchemy system and executing the onboarding process for New Hires. Communicate company policies and procedures to ensure New Hires have solid understanding of what is expected. Complete all necessary paperwork associated with onboarding. Must be an engaging large-group...

  • Safety Trainer

    2 months ago


    Arkansas City, United States Creekstone Farms Full time

    Job DescriptionJob DescriptionJOB SUMMARY Responsible for facilitating and coordinating all safety training throughout the facility, using the Company learning management system. Communicate company policies and procedures to ensure employees have a solid understanding of what is expected. Complete all necessary paperwork associated with safety training to...

  • Salon Hair Stylist

    2 days ago


    Arkansas, United States Great Clips Full time

    Great Clips Salon Career OpportunitiesAbout UsGreat Clips is a family-owned business that operates as a chain of hair salons. We are committed to providing exceptional customer service and delivering high-quality haircuts.Job SummaryWe are seeking a skilled and passionate Salon Hair Stylist to join our team. As a Stylist, you will be responsible for...


  • Arkansas, United States Windstream Full time

    About the RoleWe are seeking a highly motivated and results-driven Residential Outbound Sales Representative to join our team at Windstream. As a key member of our sales team, you will be responsible for driving revenue growth and delivering exceptional customer experiences.Key ResponsibilitiesMake outbound calls to new and existing customers to promote our...

  • Training Coordinator

    2 weeks ago


    Arkansas City, Kansas, United States Creekstone Farms Premium Beef Full time

    Job OverviewThe Training Coordinator will oversee the daily operations and collaborate closely with hourly Trainers within the production environment. This position partners with leadership from Production, Quality Assurance, and Maintenance to ensure the effective delivery of precise product specifications, company policies, and Good Manufacturing Practices...

  • Training Supervisor

    4 weeks ago


    Arkansas City, United States Creekstone Farms Premium Beef Full time

    Job DescriptionJob DescriptionJOB SUMMARY The Training Supervisor will direct the daily activities of and work directly with hourly Trainers within the manufacturing environment. This role is a partner with Production, Quality Assurance, and Maintenance leadership to ensure the proper instruction of accurate product specifications, Company policy, GMPs, and...


  • Arkansas City, Kansas, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier and Customer Service Specialist. As a key member of our store team, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service...


  • Arkansas City, United States Yourcoopcareers Full time

    **Customer Service Assistant** **Customer Service Assistant** *Location* Cowley *Specialism* Customer Service *Advertising Salary to Display* 9.23 per hour *Site Name* Cowley Road *Vacancy Type* Permanent *Hours Per Week* 39 * Invalid *Job Grade* LEVEL3 * * Customer Service Assistant **About the Role:** Being a Customer Services Assistant with Your Co-op...


  • Arkansas City, Kansas, United States Yourcoopcareers Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide excellent customer service,...


  • Arkansas City, Kansas, United States Yourcoopcareers Full time

    About the Role:We are seeking a Customer Service Assistant to join our team at Your Co-op. As a Customer Service Assistant, you will be part of a business that puts people at the heart of everything we do.We are proud to be owned by our members, and we would love to have you as one of them.As a Customer Service Assistant, you will:Go the extra mile to ensure...


  • Arkansas City, Kansas, United States Champion Homes Full time

    Job SummaryWe are seeking a highly skilled and organized individual to join our team as a Receptionist/Office Clerk at Champion Homes. This role involves providing exceptional customer service and administrative support to our team members.Key Responsibilities:Manage incoming calls, greet visitors, and direct them to the appropriate personnel.Retrieve and...


  • Arkansas City, Kansas, United States H&R Block Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Client Service Professional/Receptionist at our H&R Block franchise location.Key ResponsibilitiesProvide exceptional customer service to clients, ensuring a personalized and friendly experience.Match clients with the most suitable tax professional for their...


  • Arkansas City, United States Motorola Solutions Full time

    Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...

  • Store Supervisor

    6 days ago


    Arkansas City, Kansas, United States Shoe Zone plc Full time

    About the Role:We are seeking an experienced and motivated Assistant Manager to join our team at Shoe Zone plc. As an Assistant Manager, you will play a key role in supporting the Store Manager to drive sales growth, improve customer satisfaction, and maintain a high level of store presentation.Key Responsibilities:Support the Store Manager in achieving...


  • Little Rock, Arkansas, United States Classet Full time

    About ClassetWe are a national leader in the home improvement and home repair services industry.Job SummaryWe are seeking a highly organized and motivated Operations Manager to facilitate daily operations and ensure efficient and smooth customer interactions.Key ResponsibilitiesFacilitate calls to educate customers on services and solutionsProvide verbal...


  • Fort Smith, Arkansas, United States Envoy Air Inc. Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent at Envoy Air Inc.Key ResponsibilitiesProvide exceptional customer service to passengers, ensuring a seamless check-in and ticketing experienceUtilize reservation/ticketing software to rebook itineraries and issue boarding passesLoad,...


  • Arkansas, United States Solomon Page Fashion & Beauty Full time

    Our client is seeking an Associate Site Merchant for eCommerce. This is a critical role in shaping the creative vision and strategy for a customers' site experience for the department. This person will support the execution of roles and responsibilities across the category site merchandising team. You will be leveraging the assortment strategy, competitive...

  • Tax Professional

    3 days ago


    Arkansas, United States Paro Full time

    About the Role:We are seeking a highly skilled Tax Preparer to join our team at Paro. As a Tax Preparer, you will play a critical role in providing exceptional customer service and delivering accurate tax advice to our clients.Key Responsibilities:Utilize defined practices, procedures, and company policies to provide individual tax troubleshooting support...

  • Logistics Manager

    5 days ago


    Arkansas, United States Circle Logistics, Inc Full time

    About Circle Logistics, Inc.Circle Logistics, Inc. is a leading third-party logistics (3PL) company, specializing in providing customized transportation solutions to a diverse range of industries. We pride ourselves on delivering exceptional customer service, leveraging our expansive carrier network, and continuously innovating to meet the ever-changing...