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Product Specialist

3 months ago

Madison, Wisconsin, United States Spherion Full time
Direct hire
Full benefits
$62-68K
Onsite in Madison, WI

We are seeking a Product Specialist for a consumer goods manufacturer in the Madison, WI area. The Product Specialists will provide product consultation over the phone to deliver exceptional customer service and build brand loyalty. The ideal candidate will have spent at least 2 years in a phone-based customer service role and be able to leverage their passion, focusing on customer satisfaction and experience rather than just the transaction itself

Highlights:
- Opportunities for professional development and growth
- Comprehensive and advanced training programs are offered
- A benefits package that includes health, dental, and vision plans, 401k and profit sharing, on-site wellness amenities, education assistance, internal training programs, and more

Responsibilities:
- Contact customers to offer assistance and gather detailed information about their needs and project timeline
- Share product knowledge as well as design, specification, and installation information
- Build a connection and foster customer relationships by checking in at suitable intervals
- Facilitate a smooth transition to the showroom when the customer is prepared to progress to the next stage
- Continually expand product knowledge and stay up-to-date on new product offerings

Working hours: 8:00 AM - 5:00 PM

Skills:
- Self-motivated and results-focused
- Excellent follow-up and follow-through skills
- Quick learner

Education:
High School

Experience:
1-4 years

Qualifications:
- High school diploma or equivalent degree
- 3 or more years of customer service experience with at least 2 years of phone-based customer service highly preferred
- Experience using computer systems to track data (Microsoft Office Suite)
- Excellent oral and written communication skills and active listening skills

Please apply for the Product Specialist role today for immediate consideration

Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

key responsibilities

Contact customers to offer assistance and gather detailed information about their needs and project timeline- Share product knowledge as well as design, specification, and installation information- Build a connection and foster customer relationships by checking in at suitable intervals- Facilitate a smooth transition to the showroom when the customer is prepared to progress to the next stage- Continually expand product knowledge and stay up-to-date on new product offerings

experience

1-4 years

skills

Self-motivated and results-focused- Excellent follow-up and follow-through skills- Quick learner

qualifications

High school diploma or equivalent degree- 3 or more years of customer service experience with at least 2 years of phone-based customer service highly preferred- Experience using computer systems to track data (Microsoft Office Suite)- Excellent oral and written communication skills and active listening skills

education

High School