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Platform Consultant

4 months ago

Charlotte, North Carolina, United States Bank of America Full time

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Job Description:
Assists with developing and implementing business strategy through platform development initiatives from idea creation through deployment including identifying customer need, designing and validating concepts, developing business cases, assisting with vendor negotiations and relationships, partnering with technology to analyze and write Business and Functional Requirements documentation, managing to a budget SME in coordinating and developing communications with Marketing and Training, coordinating business and Beta testers, and implementing deliverables. Maintains a thorough knowledge of systems and operations processes for platform supported. Day-to-day responsibilities include maintaining subject matter expertise for platform functionality and resolving chronic service delivery or platform issues identified by client service/support organizations. Works closely with Program Owners, Business Channel leaders, SMEs, Technology, Operations, Client Services, Legal, Compliance Risk, and external suppliers/vendors.

This role is part of the Enterprise Credit Product Team. The Product Team assists with developing and implementing business strategy through platform development initiatives from idea creation through deployment including identifying customer need, designing and validating concepts, developing business cases, assisting with vendor negotiations and relationships, partnering with technology to analyze and write Business and Functional Requirements documentation, managing to a budget SME in coordinating and developing communications with Marketing and Training, coordinating business and Beta testers, and implementing deliverables. Maintains a thorough knowledge of systems and operations processes for platform supported. Day-to-day responsibilities include maintaining subject matter expertise for platform functionality and resolving chronic service delivery or platform issues identified by client service/support organizations. Works closely with Program Owners, Business Channel leaders, SMEs, Technology, Operations, Client Services, Legal, Compliance Risk, and external suppliers/vendors.

This role on the Product Team is specifically focused on Testing to ensure we're delivering the highest quality change into our Production environments.

Specific roles/responsibilities include:
Partners with platform users to understand and document platform requirements.
Works with design teams and technology to design technology/people/process to achieve user defined requirements.
Defines solutions that are highly efficient and effective, balancing customization and consistency optimally.
Holds technology accountable for sustainable and flexibly architecture that can adapt with users, requirements and credit environment evolution.
Works with platform and SQA partners to document robust test plans, use cases and test scripts for new capabilities being delivered.
Leverages knowledge of the pending changes against current process and scripts to insure the new capabilities are being tested with current business sensitivities confirming there isn't a process gap or problem in the code being delivered.
Understands the end-to-end platform functionality and associated user policies/procedures.
With that end-to-end knowledge, defines/documents/executes robust end-to-end testing to ensure highest quality production releases.
Meeting end user expectations in a manner that is operationally excellent, managing Bank risks, and setting us up for near- and long-term success.
Supports user testing inquiries, test execution and defect management and prioritization.
Works with technology environment teams and data providers to maintain testing capability that is up to date and can be used with ease to replicate production issues that may arise.

Required Skills:

5+ years experience in Credit U/W and/or Monitoring role, and/or very strong knowledge of U/W and/or Monitoring roles/responsibilities/process through experience in a supporting, data, Risk management, and/or analysis job.

Superb critical thinking skills. Enabling ability to think end-to-end through the process, identify potential unintended consequences, and craft testing to ensure these are identified

Strong experience in a Testing role. Proficient working with Platorm Owners, Technology, and users. Skilled in assessing impact/risk, writing and executing test scripts, and leading users' through UAT

Must be detail oriented and demonstrate a high regard for operational excellence in our Agile delivery environment

Highly organized with excellent analytical and reporting skills with the ability to create and execute project test plans, test script creation and execution using UAT testing tools.

Individual contributor, but a great teammate with strong analytical and communication skills

Proficient with Microsoft Excel, Powerpoint, Word, JIRA/Blueprint

Experience with the following:

Production Support

Technical Troubleshooting

Process Effectiveness

Attention to Detail

Problem Solving

Agile Practices

Release Management

Usability Testing

Prioritization

Research

Adaptability

Change Management and Planning

Desired Skills:

Problem solver; ability to think critically and offer creative solutions.

Strong attention to detail and a willingness to learn technical specs

Self-starter who is able to comprehend complex business process and can convert information into simple to understand steps for execution

Strong written and oral communications skills. Ability to communicate vertically and horizontally and to distill complex subject matter into concise summaries and recommendations.

Agile delivery experience with ability to effectively prioritize tasks in a dynamic environment

Experience with project based work, SQL and data analysis preferred

Experience with ALM and automated testing tools preferred

Shift:1st shift (United States of America)

Hours Per Week: 40