Current jobs related to Technical Support Analyst - Remote, Oregon - The Cigna Group
-
Technical Support Analyst
2 months ago
Remote, Oregon, United States ESO Full timeHow You'll Support Our Mission We are seeking a motivated and detail-oriented Technical Support Analyst I to join our dedicated support team. The ideal candidate will possess a solid foundation in technical troubleshooting, exceptional communication skills, and a passion for assisting customers with their technical challenges. As a Technical Support Analyst...
-
Principal Technical Analyst
1 month ago
Remote, Oregon, United States TickPick Full timeDescription-- NO AGENCIES, please --Primary Requirements: Please Review Before ApplyingIn an effort to respect and value your time, we've positioned our primary requirements at the beginning. We urge you to review them thoroughly to ensure a mutual fit before applying.Must reside within the continental US while workingThis role is W-2-only and it is a...
-
Product Support Analyst
3 weeks ago
Remote, Oregon, United States Bullhorn Full timeFor the past 25 years, Bullhorn has dedicated itself to building industry-leading, cloud-based software for the staffing and recruitment industry. Led by the original co-founder, partnered with private equity, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market...
-
Technical Support
4 weeks ago
Remote, Oregon, United States GoDaddy Full timeLocation Details: At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid,...
-
SAP Technical Business Solutions Analyst
3 days ago
Remote, Oregon, United States Brooksource Full timeAbout the RoleWe are seeking a highly skilled SAP Technical Business Solutions Analyst to join our team at Brooksource. As a key member of our organization, you will play a pivotal role in ensuring the successful implementation of our client's SAP system.Key ResponsibilitiesData Analysis and Migration: Gather and analyze internal business requirements to...
-
SAP Technical Business Solutions Analyst
3 days ago
Remote, Oregon, United States Brooksource Full timeAbout the RoleWe are seeking a highly skilled SAP Technical Business Solutions Analyst to join our team at Brooksource. As a key member of our team, you will play a pivotal role in ensuring the successful implementation of SAP systems for our clients.Key ResponsibilitiesData Analysis and Migration: Gather and analyze internal business requirements to...
-
Technical Support Specialist
2 days ago
Remote, Oregon, United States Phreesia Full timeTechnical Support Specialist Job Description:We are looking for a Technical Support Specialist who possesses excellent analytical skills and meticulous attention to detail to become a part of our Support team at Phreesia. In this role, you will be tasked with delivering first-line technical assistance and account management support for our clients. Your...
-
Technical Support Engineer
1 month ago
Remote, Oregon, United States Array Full timeArray is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API. Our private label offerings help drive...
-
Manager of Technical Support
4 weeks ago
Remote, Oregon, United States Entrata Full timeSince its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive...
-
Senior Technical Analyst, SAP Master Data Governance
3 months ago
Remote, Oregon, United States Shiseido Full timeJob Summary: The Senior Technical Analyst, SAP Master Data Governance will be Level 1 support for troubleshooting technical and functional issues related to master data using SAP MDG and S4HANA. They will facilitate the implementation and support of SAP PTP/MM modules to enhance the clients' business functionality and overall performance, while maintaining...
-
Technical Support Engineer
4 weeks ago
Remote, Oregon, United States Cofense Full timeReporting to the Director of Global Technical Support, a Technical Support Engineer will be responsible for assisting customers with support requests related the use of Cofense products and will work closely with Cofense's Senior Support Engineer's as needed.Essential Duties/ResponsibilitiesRespond to customer inquiries via phone and email in a professional...
-
Technical Support Specialist
3 days ago
Remote, Oregon, United States Grafana Labs Full timePosition Overview: As a Technical Support Specialist at Grafana Labs, you will play a vital role within our expanding Customer Experience team. Your primary responsibility will be to deliver expert assistance to our customers, ensuring they can effectively utilize our observability stack, which encompasses everything from Grafana panels to metrics, logs, and...
-
Technical Support Specialist
1 week ago
Remote, Oregon, United States Prescient Solutions Full timeIT SUPPORT TECHNICIANPrescient Solutions is a recognized leader in Managed IT Services, providing top-tier support for over 27 years. As a proud recipient of Inc. Magazine's Best Workplaces award for 2024, we pride ourselves on delivering exceptional IT solutions to our clients.We are currently seeking a motivated and detail-oriented IT Support Technician to...
-
Technical Support Specialist
7 days ago
Remote, Oregon, United States Grafana Labs Full timePosition Overview: As a Technical Support Specialist at Grafana Labs, you will play a vital role in our rapidly expanding Customer Experience team. Your primary responsibility will be to deliver expert assistance to our clients, ensuring they can effectively utilize our observability stack, which encompasses everything from Grafana's front-end panels to...
-
Senior Technical Support Engineer
1 month ago
Remote, Oregon, United States Rive (rive) Full timeDescriptionAt we're building a new category of design tool that transforms how products and games are built. With our real-time vector graphics engine we make it possible for designers to build functional graphics, without creative limits, while making it easy for devs to implement.Since launching our public beta in 2021, we've seen tremendous organic...
-
Senior Lead of Technical Support
2 months ago
Remote, Oregon, United States Incode Technologies Full timeREIMAGINE TRUSTIncode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality,...
-
Technical Support Specialist
2 months ago
Remote, Oregon, United States Smartsheet Full timeEnergized by solving problems and providing outstanding support? There's never been a better time to join Smartsheet As a Technical Support Specialist, you will report to one of our Support Team Managers and work with team members across the globe. Your responsibilities will include delivering support to our customers, maintaining high service standards, and...
-
Technical Support Specialist
7 days ago
Remote, Oregon, United States Prescient Solutions Full timeHELPDESK ENGINEERPrescient Solutions is a distinguished Managed IT Services Partner based in the Chicagoland area. Recognized as a 2024 winner of Inc. Magazine's Best Workplaces, we have been delivering top-tier advisory support and on-site IT services for over 27 years.We are seeking a motivated and entry-level Helpdesk Engineer to enhance our growing...
-
Senior Technical Consultant
2 months ago
Remote, Oregon, United States Origami Risk Full timeAs a Senior Technical Consultant - Billing Specialist you will be responsible for the installation and process design of the software to best fit our client needs. In this position you will be responsible for billing systems configuration including initial system access, data mapping and transfer, report and dashboard design and configuration, and training...
-
Principal Systems Analyst
1 week ago
Remote, Oregon, United States Maximus Full timeSenior Systems AnalystMaximus is seeking a dedicated Senior Systems Analyst to enhance our dynamic team.This position entails working closely with project teams and clients to capture both business and technical specifications. You will play a crucial role in defining data extraction protocols, workflow processes, and reporting frameworks to facilitate...
![The Cigna Group](https://media.trabajo.org/img/noimg.jpg)
Technical Support Analyst
2 months ago
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply
Our people make all the difference in our success.
The CSC Ework Provisioning team is responsible for provisioning Cigna remote colleagues with internet and/or phone service to access to our computer network and the data/applications within it. The Technical Support Analyst in this position will be responsible for resolving various types of provisioning requests within established Service Level Agreement timeframes. In addition, they may also be responsible for assisting customers with initial setup of the service with Cigna equipment.
Responsibilities
- Works daily with a variety of internet service providers to place and schedule installs of internet/telephone service.
- Manages life cycle of provisioning request from initial intake through final resolution, including frequent communication with providers and customer. Also requires collaboration with other IT teams in Cigna.
- Ensures Service Now ticket handling efforts are updated with ongoing status and resolution information
- Support initiatives for large scale provisioning projects.
- Able to work cases efficiently and quickly to ensure team SLA metrics are met
- Should be an effective team player, able to balance priorities and react to work queue changes
- Expected to be proactive, work independently to resolve issues, and coordinate resources from multiple teams to accomplish tasks
- Perform related duties as assigned
- Provides support for OKTA related issues
Qualifications
- High School diploma or equivalent; Associate degree or higher strongly preferred
- 2+ years' experience working in an Information Technology Call Center or equivalent experience is required.
- Proven ability to manage multiple cases simultaneously to accomplish results
- Proven ability to communicate information in a clear, concise and timely manner
- Excellent problem-solving abilities
- With minimal supervision, support team workload and handle multifaceted problems
- Excellent verbal and written communication skills with the ability to communicate complexity at all organizational levels
- Experience working as part of a team, as well as work independently with a high level of initiative.
- Must be customer focused and have an understanding of about Information Technology
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an hourly rate of USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.