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Suites Supervisor, Lambeau Field

3 months ago

Green Bay, Wisconsin, United States Delaware North Full time
The Opportunity

Delaware North Sportservice is hiring seasonal Suites Supervisors to join our team at Lambeau Field in Green Bay, Wisconsin. As a Suites Supervisor, you will be responsible for ensuring all food service and hospitality operations are efficiently carried out while providing an exemplary guest experience.

If you thrive on excitement and want your workday to fly by, apply now to join the game day action.

Pay

$ $18.00 / hour
Information on our comprehensive benefits package can be found at

Benefits

We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

  • Weekly pay
  • Employee assistance program
  • Training and development opportunities
  • Employee discounts
  • Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Responsibilities
  • Pre-event distribution of suite attendant paperwork, and perform initial suite walk through to check for any maintenance issues.
  • Trains and supervises suite attendants and runners for assigned section(s); observes and documents job performance.
  • Ensures suite attendants and runners properly prepare luxury suites for guests.
  • Assist in suite set-up, may include getting tables, chafers, ice, locking or unlocking of fridges/cabinets as directed.
  • Ensures all food presentation and displays meet company standards and ensures food and beverage orders arrive timely.
  • Ensures responsible alcohol service and reports any violations.
  • Assisting all departments located in your area, troubleshooting issues and rectifying them.
  • Maintains high standards of friendly guest service by circulating in assigned sections; greets all guests.
  • By being visible in hallway, making yourself accessible to help guests; answer guest questions regarding food preparation or ingredients, service, or billing, resolves guest complaints, with assistance of the department manager.
  • Ensures that all workstations, pantries and storerooms remain clean and sufficiently stocked; ensures replacement stock is ordered.
  • Ensures all sanitation practices are used and Department of Health guidelines are followed, reports safety hazards and repairs items.
  • Completes closing duties according to company procedures, locking up suites for the night, completing required closing paperwork.
  • Performs other duties as assigned.
Qualifications
  • Must be at least 18 years old.
  • Minimum of 6 months to 1 year of service experience in a hotel, full-service restaurant, catering facility or club environment required; previous supervisory experience preferred.
  • Supervisors are required to obtain an alcohol operator's license from the City of Green Bay within 60 days of their hire date.
  • Excellent guest service skills: ability to adhere to Company's GuestPath Universal Service Standards.
  • Ability to complete required pre-employment sanitation and alcohol service training.
  • Organizational skills: detail-oriented, ability to work accurately, efficiently, and courteously in a high-pressure environment.
  • Good leadership and training skills; ability to teach others as well as delegate tasks.
  • Good communication skills: ability to effectively communicate with guests and retain and communicate menu information and service preferences.
  • Able to follow job procedures and manager instructions.
  • Basic math skills; ability to accurately account for inventory.
Physical Requirements
  • Ability to lift up to 40 pounds for set-up, service and clean-up of the suites.
  • Ability to stand and walk for entire length of shift, including walking up and down stairs and lifting as the work duties demand.
  • Variable temperatures – required to move between hot, noisy conditions of kitchen and climate-controlled dining environment.
  • May be required to work in confined and/or narrow spaces.
Shift Details

Event based

Who We Are

Delaware North operates concessions, premium dining, and restaurants at the Green Bay Packers' Lambeau Field and Titletown since 2012. At Titletown we manage The Turn, featuring Topgolf Swing Suites, and operate special events including seasonal sledding and ice skating.

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.