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Patient Service Coordinator II

2 months ago

Baltimore, Maryland, United States Johns Hopkins Medicine Full time

Patient Service Coordinator II Position Summary:

The Patient Service Coordinator will handle all administrative aspects of the patient encounter, assisting each and every patient to achieve the Ideal Patient Encounter, and maintaining accurate information on each patient to facilitate the encounter. Offers friendly, courteous assistance to every patient to ensure that the patient has a positive, professional experience while at the Johns Hopkins Health System.

Patient Service Coordinator II Key Accountabilities:

  • The Patient Service Coordinator II will handle all administrative (non-clinical) aspects of the patient encounter, assisting each and every patient to achieve the Ideal Patient Encounter, and maintaining accurate information on each patient to facilitate the encounter
  • Offers friendly, courteous assistance to every patient to ensure that the patient has a positive, professional experience while at Johns Hopkins
  • Since most administrative tasks will be expedited with the use of automated scheduling, registration and billing systems, the patient coordinator will need to be proficient on the appropriate computer systems.

Work Schedule: Casual/On Call, 5:30am-10:30pm (7 days/wk), wknd work required

Work Location: Columbia, MD

Patient Service Coordinator II Qualifications:

  • High school diploma or equivalent
  • Six months to one year relevant experience

Licensure/Certification:

  • EPIC certification required within 90 days of employment
  • Medical terminology certification required or must pass JHH medical terminology assessment with grade of 70% or complete 10-12 week medical terminology course with grade of 70% within first year of employment to maintain position

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts — including while at lunch or on breaks, and whether they are on or off campus.