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Customer Care Account Specialist
4 months ago
Florham Park, NJ
The world needs creative solutions. We need YOU
Where the chemistry happens...
Our dedicated Customer Care Team collaborates with our internal partners to communicate to customers with confidence. We win together to execute upon and meet our customers' needs. This Team acts as solution champions, delivering winning results and a premiere customer experience. Communicating with confidence and reacting quickly to resolve customers' issues. By answering a service question, directing customers to the BASF product expert, or following up on a shipment, our Customer Care Team is our problem solving, delivering winning results to customers.
At BASF, employees are provided with the tools needed to manage your career. Once established within Customer Care, you may decide this is exactly where your future belongs, or you may opt to focus on career opportunities in such areas as Supply Chain, Sales, Marketing, or Procurement. Under the direct supervision of the Customer Care Manager, you will be responsible for the entire order fulfillment process. You will follow defined Customer Care processes and procedures and serve as the BASF primary point of contact for customers.
As a Customer Care Account Specialist, You Create Chemistry By...- Managing complex projects and timelines for Customer Care including organizing clear key deliverables, establishing and meeting deadlines, action item management and resolution, information sharing with stakeholders, decision-making, collaboration, and final presentation
- Developing and maintaining customer relationships for the North American customer base. Including providing consistent quality service and acting as a liaison for customers and external service providers.
- Effectively and efficiently managing order to cash process activities such as expediting, basic returns, back order monitoring, and zero-dollar orders, and remove obstacles that may impact customer requirements and BASF's ability to satisfy them.
- Understanding and enforcing stated business rules and raise awareness to situations where a resolution requires cross functional coordination. Additionally, you will support training, troubleshooting, and offer solutions to customers including the eCommerce order stream.
- Participate in the interviewing process for prospective new team members, orientation and training for new hires and act as secondary trainer for new hires and mentoring of peers.Being a role model.
- Performing concise and timely accounts receivables reconciliation, as well as completing material availability inquiries and price discrepancy reporting.
- Possess a degree (preferably in Supply Chain Management or Logistics) and experience in customer service/supply chain,
- Are abile to interact with the customer in a helpful and friendly manner and to understand their needs
- Possess knowledge and understanding of supply chain processes and materials planning.
- Are familiar with Non-Conformance Management (NCM) processes, this will be a great benefit to you as you execute the process, including investigation and reporting.
- Demonste your strong problem-solving ability, as well as setting priorities and managing your time in a dynamic work environment
- Have robust analytical and computer skills (specifically MS Word, Excel, web-based applications, and awareness of complex order-to-cash processes within SAP),
Create Your Own Chemistry With
At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It's what we call . We are committed to providing benefits, programs, and opportunities that support our employees' overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.
Just some of the many benefits we offer include:
- Flexible work arrangements whenever possible
- Highly competitive retirement savings plan with company match and investment options
- Well-being programs that include comprehensive mental health support for you and your household family members
- Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
- Back-up child and elder care with discount programs for families of all ages and stages
- Mentoring and career development opportunities that allow you to share, learn, and thrive
- Matching gifts program that allows you to deepen the impact of your contributions to qualified charities
- Employee crisis support for when the unexpected happens
- Access to our BASF wine cellar, employee discounts, and much more
BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact to report fraud.
Pay TransparencyBASF is committed to pay transparency practices. The competitive Pay Range for this role is $xxx - $xxx. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law.
Equal Employment OpportunitiesWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.
Applicants must be currently authorized to work in the United States on a full-time basis.
