Customer Service Specialist

19 hours ago

Florham Park, New Jersey, United States AbbVie Full time
Job Description

The Customer Service Specialist is responsible for supporting domestic top-tier customers, including wholesale, largest regional, and retail accounts, representing 98% of domestic pharma sales.

Key Responsibilities
  • Day-to-day order management utilizing the Order to Cash process to drive order deliverables and ensure on-time and complete delivery of crucial medicines to customers.
  • Timely research and resolution for customer inquiries related to shipping, pricing discrepancies, product returns, and credit processing.
  • Ownership of high-profile customer orders, including order entry, order status, document creation, order release tracking, suspicious order monitoring, IDOC error resolution, shipment tracking, sales recognition, document management, and reporting for various order types.
  • Research and resolve shipping, ASN/DSCSA, and billing discrepancies from initial inquiry to resolution.
  • Oversee free-of-charge customer orders, including order entry, order status, document creation, order release, shipment tracking, sales recognition, document management, and reporting for various donation orders, product requisitions, PAF emergency orders, and product replacements.
  • Service to AbbVie National Wholesale Directors, Executives, and OTC Leadership, AbbVie vendors, wholesale/retail customers, sales force, healthcare providers, government, hospitals, and institutions.
  • Design and generate standard and ad-hoc reports for tracking, monitoring, and analyzing data.
  • Process returns according to Terms and Conditions.
  • Drive AbbVie project initiatives and deliverables to timeline and budget, including customer/product divestiture requirements, discontinued products, new product launches, and other projects assigned.
  • Review and approve online resource manuals and customer relations digests.
Requirements
  • Bachelor's degree in business or minimum of 3-5 years of customer service-related experience.
  • Minimum of 2 years of experience as a Customer Service Representative or equivalent.
  • Knowledge of current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and regulatory pharmaceutical marketing and manufacturing principles, practices, and their application.
  • Proficient in relevant software, including Advanced Microsoft Office (Excel/pivot, Word), ERP/SAP, SharePoint, and customer feedback systems.
  • Ability to interact with all levels of personnel, customers, and vendor accountability aligned to AbbVie business processes.
  • Analytical and problem-solving skills, with the ability to conduct root cause analysis and think analytically and strategically to customer experience and revenue.
  • Ability to multitask, prioritize work, and manage time effectively, with a high level of accuracy.
  • Ability to work independently and in a team environment.
  • Manage multiple projects, lead meetings, identify risk and gaps, and track action items to meet timelines and drive customer service deliverables.

  • Customer Service Specialist

    2 weeks ago

    Florham Park, New Jersey, United States AbbVie Full time

    About the RoleAbbVie is seeking a highly skilled and experienced professional to join our team as a Customer Service Specialist. This role is responsible for providing exceptional customer service and support to our customers, ensuring that their needs are met and exceeded.Key ResponsibilitiesManage and maintain accurate and up-to-date customer information...

  • Customer Service Specialist

    2 weeks ago

    Florham Park, New Jersey, United States BioSpace, Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Specialist to join our team at BioSpace, Inc. as a Domestic Customer Support Representative. In this role, you will be responsible for providing exceptional customer service to our domestic top-tier customers, including wholesale, largest regional, and retail accounts.Key...

  • Customer Service Specialist

    3 days ago

    Florham Park, New Jersey, United States AbbVie Full time

    About the RoleWe are seeking a highly skilled Customer Service Specialist to join our team at AbbVie. As a key member of our customer support team, you will be responsible for delivering exceptional customer service to our domestic top-tier customers, including wholesale, regional, and retail accounts.Key ResponsibilitiesManage day-to-day order management...

  • Customer Service Operations Specialist

    3 weeks ago

    Florham Park, New Jersey, United States VetJobs Full time

    Job Overview ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization collaborates with partner companies to identify qualified candidates for their available positions. This role is open to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you possess the necessary skills,...

  • Customer Support Specialist

    2 weeks ago

    Florham Park, New Jersey, United States Evolution Staffing Full time

    About the Company:Evolution Staffing is a leading global manufacturer seeking a highly skilled Customer Support Specialist to join our team in Florham Park, New Jersey.About the Role:The primary function of this position is to serve as a lead in the efforts to ensure proper identification and re-supply needs. This includes:Identifying, maintaining,...

  • Customer Service Coordinator

    3 weeks ago

    Florham Park, New Jersey, United States Allergan Full time

    Company OverviewAllergan is dedicated to discovering and delivering innovative healthcare solutions that address significant health challenges today and in the future.Our commitment is to make a meaningful difference in the lives of individuals across key therapeutic areas, including immunology, oncology, neuroscience, and eye care, alongside our extensive...

  • Customer Service Representative

    2 weeks ago

    Florham Park, New Jersey, United States Spectraforce Technologies Full time

    {"Job Title": "Customer Service Representative", "Location": "Florham Park, NJ", "Duration": "2 years", "Purpose": "Provide exceptional customer service by performing daily business functions and initiatives to support the department's needs. Representative will work with wholesalers, hospitals, and customers to resolve inquiries and complaints through the...

  • Customer Service Representative

    1 week ago

    Florham Park, New Jersey, United States ADP Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Client Support Consultant. As a key member of our Client Services team, you will be responsible for providing exceptional support to our clients, helping them to manage their business using our solutions.Responsibilities:Provide timely and effective support to...

  • Customer Service Representative

    2 weeks ago

    Florham Park, New Jersey, United States Galaxy Technologies Full time

    About Galaxy TechnologiesWe are a leading company in direct sales for partners in the telecommunications industry. Our direct sales bring the shopping experience to customers at their homes or workplaces.Job SummaryWe are seeking a highly motivated and results-driven Customer Advisor to join our team. As a Customer Advisor, you will be responsible for...

  • Customer Service Representative

    2 weeks ago

    Florham Park, New Jersey, United States Sunrise Senior Living Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Concierge at Sunrise Senior Living. As a Concierge, you will be the first point of contact for visitors, residents, and families, providing exceptional hospitality and support.Key ResponsibilitiesMonitor the Bistro area to ensure a welcoming and clean...

  • Customer Service Representative

    2 weeks ago

    Florham Park, New Jersey, United States PeopleShare Inc Full time

    Job Title: Call Center RepresentativePeopleShare Inc is seeking a skilled Call Center Representative to join our team. As a Call Center Representative, you will be responsible for responding to inbound and outbound phone calls from patients, physicians, and pharmacies using a phone script.Responsibilities:Respond to inbound and outbound phone callsUse a...

  • Customer Service Representative

    5 days ago

    Florham Park, New Jersey, United States Galaxy Technologies Full time

    Job Opportunity:Galaxy Technologies is seeking a highly motivated and results-driven Customer Advisor to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth through targeted marketing and sales measures.About the Role:As a Customer Advisor, you will be the face of...

  • Domestic Customer Support Representative

    2 weeks ago

    Florham Park, New Jersey, United States BioSpace, Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Specialist to join our team at BioSpace, Inc. as a Domestic Customer Support Representative. In this role, you will be responsible for providing exceptional customer service to our domestic top-tier customers, including wholesale, largest regional, and retail accounts.Key...

  • Senior Customer Experience Specialist, Care Chemicals, NJ

    4 days ago

    Florham Park, New Jersey, United States BASF Corporation Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Experience Specialist to join our Care Chemicals team. As a key member of our Customer Experience Team, you will be responsible for managing a global key account for all order to cash processes and engaging supply chain and commercial team members to contribute to an exceptional...

  • Pet Care Specialist

    2 weeks ago

    Florham Park, New Jersey, United States The Peaks Pet Nanny, LLC Full time

    About The Peaks Pet Nanny, LLCWe are a leading pet-sitting service in New Jersey, dedicated to providing top-notch pet care since 2004. Our team of experienced and passionate Pet Care Specialists are committed to delivering exceptional service to our clients and their beloved pets.Job SummaryWe are seeking a reliable and animal-loving Pet Care Specialist to...

  • Healthcare Customer Service Representative

    4 weeks ago

    Florham Park, New Jersey, United States RWJBarnabas Health Full time

    Position Title: Patient Services RepresentativeJob Overview:The Patient Services Representative (PSR) collaborates with healthcare providers, management, and administrative personnel to enhance patient satisfaction and streamline operational efficiency.In this role, the PSR is responsible for preparing for patient appointments, managing incoming calls,...

  • Senior Customer Experience Specialist, Care Chemicals, Florham Park, NJ

    2 weeks ago

    Florham Park, New Jersey, United States BASF Corporation Full time

    About the Role:We are seeking a highly skilled and experienced professional to join our Customer Experience Team as a Senior Customer Experience Specialist. This is a unique opportunity to work with a leading global chemical supplier and contribute to the success of our customers' businesses.Key Responsibilities:Manage a global key account for all...

  • Senior Customer Experience Specialist, Care Chemicals, Global Key Account Manager

    2 weeks ago

    Florham Park, New Jersey, United States BASF Corporation Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Experience Specialist to join our Care Chemicals team. As a key member of our Customer Experience Team, you will be responsible for managing a global key account for all order to cash processes and engaging supply chain and commercial team members to contribute to an exceptional...

  • Pet Care Specialist

    5 days ago

    Florham Park, New Jersey, United States The Peaks Pet Nanny, LLC Full time

    Unlock Your Passion for PetsAre you a pet enthusiast who loves spending time with dogs and cats? Do you have a knack for making them feel loved and cherished? We're seeking dedicated and enthusiastic Pet Care Specialists to join our team at The Peaks Pet Nanny, LLC.What We OfferAs pioneers in the pet-sitting industry, we've been dedicated to helping people...

  • Administrative Support Specialist

    2 weeks ago

    Florham Park, New Jersey, United States Shionogi Inc. Full time

    Job SummaryThe Shionogi Inc. team is seeking a highly organized and detail-oriented Administrative Support Specialist to join our Human Resources department. As a key member of our team, you will be responsible for staffing the Welcome Desk and ensuring a positive experience for visitors and candidates.Key ResponsibilitiesProvide exceptional customer service...