Director, Care Delivery

4 weeks ago


Boston, Massachusetts, United States NuvoAir Full time

What you'll be responsible for :


Driving key performance indicators focused on patient engagement and ensuring patients leave only after achieving their goals.


Monitoring patient churn and enhancing the patient experience across all clinic interfaces: backend, careteam-facing, and patient-facing.


Collaborating closely with Product and Engineering teams to develop and refine clinical tools and systems.


Innovating operations and automating processes to improve scale and patient satisfaction, avoiding unnecessary team expansion.


Ensuring an intuitive user experience with streamlined onboarding, clear medical documentation, straightforward lab work procedures, and transparent communication about insurance and treatment plans.


Overseeing automation to maintain growth, including proactive clinical requests and comprehensive patient check-ins.


Automating team workflows, planning, and monitoring daily operations to guarantee smooth implementation and continuous process improvement.


Supervising staff, fostering an engaged workplace culture, and maintaining efficient internal communications.


Managing clinical outcomes, provider network capacity, and operational efficiencies.


Evaluating performance through data analysis, gathering patient feedback rigorously, and adjusting services to enhance customer satisfaction.

This may be a fit if you have:


Preference for High-Growth Startup Environment: Thrives in the fast-paced, dynamic context of a high-growth startup.


Virtual Care Proficiency: Must have substantial experience in virtual care delivery.


Automation Obsession: Demonstrates a strong commitment to automating processes to enhance efficiency.


Team Building Experience: Proven track record in building and managing high-performance teams.


Systems Thinking: Exceptional ability to design and implement effective systems.


Complex Project Management: Highly organized and adept at handling multiple concurrent projects.


Proven Problem-Solving Skills: Experienced in engaging with significant challenges and excelling in new areas.


Commitment to Transparency: Values and practices open communication and transparency.


Clinical Environment Knowledge: Familiar with clinical operations and reimbursement issues.


Policy Understanding: Knowledgeable about relevant state and federal healthcare policies.


Analytical and Improvement Skills: Skilled in data analysis, understanding performance metrics, and committed to continuous quality improvement.

#LI-REMOTE

#BI-REMOTE



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