Assistant Director of Housekeeping

1 month ago

Boston, Massachusetts, United States The Langham Boston Full time

Job Summary:

The Assistant Director of Housekeeping assumes all responsibility of Director of Housekeeping in the absence of Director of Housekeeping, and plays a pivotal role in maintaining the highest standards of cleanliness, presentation, and service in guest rooms and public areas. This leadership position requires a seasoned professional with extensive experience in housekeeping operations, exceptional managerial skills, and a commitment to delivering unparalleled guest experiences.

Key Responsibilities:

Operational Leadership:Assist in managing the day-to-day housekeeping operations to ensure the utmost cleanliness and orderliness in guest rooms, public spaces, and back-of-house areas.
Supervise and coordinate activities of housekeeping staff, including room attendants, laundry personnel, and public area cleaners.
Develop and implement efficient work schedules, ensuring adequate staffing levels to meet operational demands.

Quality Control:Conduct regular inspections of guest rooms, corridors, and public areas to guarantee adherence to the hotel's stringent cleanliness standards.
Address and resolve guest complaints related to housekeeping services promptly and effectively.
Implement and monitor quality assurance programs to continually enhance service delivery.

Staff Management and Development:Recruit, train, and evaluate housekeeping team members to maintain a highly skilled and motivated workforce.
Foster a positive and collaborative work environment that promotes teamwork, employee engagement, and professional growth.
Conduct performance reviews, provide constructive feedback, and develop improvement plans for staff members.

Inventory and Supplies Management:Oversee the procurement, storage, and distribution of housekeeping supplies, linens, and equipment.
Ensure inventory levels are maintained and control costs without compromising quality.
Implement effective inventory management practices to minimize waste and maximize efficiency.

Health and Safety Compliance:Ensure compliance with all health and safety regulations, hotel policies, and industry standards.
Conduct regular training sessions on safety procedures, proper use of cleaning chemicals, and emergency response protocols.
Maintain meticulous records of safety audits, inspections, and incident reports.

Collaboration and Communication:Liaise with other departments, such as Front Office, Engineering, and Food & Beverage, to coordinate housekeeping activities and support seamless hotel operations.
Participate in management meetings, contributing insights and recommendations to enhance overall hotel performance.
Communicate effectively with guests, addressing their needs and ensuring satisfaction with housekeeping services.

Qualifications:Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
Minimum of 5 years of progressive experience in housekeeping management within a luxury hotel environment.
Strong leadership and interpersonal skills with the ability to inspire and manage a diverse team.
Excellent organizational, time management, and problem-solving abilities.
Proficiency in housekeeping management software and Microsoft Office Suite.
Comprehensive knowledge of housekeeping procedures, best practices, and industry trends.
Fluency in multiple languages is strongly preferred
Work Environment:

The role requires flexibility to work varied am and PM hours, including weekends and holidays, to meet the operational needs of a 24/7 luxury hotel environment. The position involves a combination of administrative tasks and physical inspections, necessitating frequent movement throughout the hotel premises.

Source: Hospitality Online

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