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Supply Chain Manager

3 months ago

St Louis, Missouri, United States SUMMERSALT Full time

Summersalt is looking to hire a Supply Chain Manager to help lead our Supply Chain efforts by optimizing the flow of merchandise through our Third-Party Distribution Center and to ensure a best-in-class customer experience. This role will oversee the cost and performance of our direct-to-consumer shipments, and focus on reducing our overall shipping spend while also delivering a superior experience to all Summersalt customers. As a member of our team, you will play a pivotal role in directing and managing our outbound shipping flows with our Third-Party Logistics partners and oversee the reverse logistics of our customer returns. You will be tasked with directing and executing new shipping strategies across our three different channels: inbound, outbound, and reverse logistics. Additionally, you will be responsible for leading fulfillment center reporting, including inputting and analyzing data related to shopping, returns, and shipping costs analysis. If you are passionate about managing projects, optimizing supply chain processes, and driving operational excellence in ecommerce, we would love to hear from you. Apply now to join our team as a Supply Chain Manager

ABOUT THE ROLE:

  • Oversee the partnership with our 3PL to ensure all packages are shipped correctly and efficiently.
  • Review and analyze distribution center processing, shipping and restoration performance metrics and hold the team accountable to agreed targets.
  • Manage and optimize returns management working across vendors and platforms to ensure best in class service and cost.
  • Accountable for meeting fulfillment and carrier KPIs including fill rate, fulfillment center on-time shipping percentage, average click-to-ship time, open return units, in-transit time, costs, etc. to ensure a positive customer experience.
  • Analyze and report large data sets for fulfillment and carrier KPIs, identifying trends for opportunities and anomalies.
  • Direct and monitor all outbound shipments to customers optimizing cost, time in transit, and quality of service.
  • Lead the audit of shipping carrier invoices to find pricing errors or cost irregularities including filing carrier claims.
  • Direct the communication and education within the internal team on shipping specifications.
  • Optimize and work within multiple SaaS systems and understand system and data integration.
  • Manage fulfillment center reporting, including data input and analysis and communicate across cross-functional and executive teams.
  • Communicate effectively across cross-functional teams, including logistics, planning, customer service, merchandising, and production.
  • Evaluate carrier cost and time performance to spot areas of concern and areas of improvement.
  • Forecast shipping volumes and costs using historical data and financial plans.
  • Generate continuous cost-saving ideas including optimizing outbound, inbound and returns management.
  • Pilot new projects and initiatives to help move our DTC fulfillment strategy forward
  • Driving cross-network initiatives, ensuring standards compliance and process harmonization.
  • Facilitate wholesale shipments, ensuring compliance with client routing guides and working closely with 3PL and LTL partners.
  • Partner with the product team on inbound inventory receiving.

ABOUT YOU:

  • Bachelor's degree in management, business administration or related study, or five years of related field experience.
  • 5+ years of related experience in direct-to-consumer fulfillment particularly in e-commerce environments. Apparel experience is a plus.
  • Expertise in partnering with 3PL to ensure all parcels are shipped correctly and efficiently.
  • Experience in International shipping including customs and duties.
  • Knowledge of distribution operations (material handling equipment) and merchandise flow.
  • Deep understanding of the services and guidelines of major shipping carriers such as FedEx, DHL, UPS, and regional parcel carriers as well as LTL carriers.
  • Experience in negotiating contracts with parcel carriers and freight brokers.
  • Skilled in using spreadsheet apps: Excel, Google Sheets, Smartsheets.
  • EDI Platform experience is a plus.
  • Knowledge with importing customs, brokers, duties, 321 programs, and duty drawback is a plus.
  • Ability to organize and parse large sets of data from multiple sources
  • Strong negotiation skills and the ability to manage complex contracts with parcel carriers and freight brokers.
  • Experience in EDI, Shopify, PLM, Amazon systems are a plus.
  • Experience in managing multiple projects at once with changing priorities.
  • Master systems quickly to efficiently manage shipping operations.
  • Strategic thinker who can thrive in an ambiguous, evolving environment
  • Enjoy collaborating with team members and outside vendors to achieve common goals.
  • Service-first attitude with a proactive problem-solving mindset.
  • You're collaborative: You champion diverse backgrounds, perspectives and opinions. You believe that the greatest success comes from a collaborative team effort.
  • You're a self-starter: You're the kind of person who is on it before being asked. You believe in striking that perfect balance between dreaming and doing. You're motivated and highly focused.
  • You streamline efficiency: You have a passion for automation and improving efficiency whenever there's an opportunity.
  • You're data obsessed: You tackle complex problems with data that produces measured solutions. You use information from a range of key sources to spot patterns, connect dots, and solve problems—quickly.

ABOUT SUMMERSALT:

Summersalt is a generation-defining apparel brand, providing wardrobe essentials for women who are going places. Summersalt launched in 2017 with swimwear made from recycled materials at a $95 price point — designer quality swimwear without the designer price tag. Since then, we've launched additional categories including loungewear, knitwear, sleepwear and activewear. Summersalt pieces are modern, sophisticated and fun, with an impeccable data-backed fit based on millions of measurements from over 10,000 women. In the few short years since our founding, Summersalt has built a loyal following of customers, influencers and celebrities, while garnering praise from leading fashion media including ELLE, Vogue and People.

This role is a unique opportunity to join a well-funded, close-knit team that is redefining the apparel and swimwear categories and at the forefront of e-commerce, design and brand innovation. Sustainability, inclusivity and diversity are core tenants of the brand, and we work hard to inspire joy through our products and every interaction with the customer. If you want to be a part of a diverse, hardworking and fast-paced team filled with motivated and thoughtful people, please consider applying.

Summersalt champions diverse backgrounds, perspectives and opinions. We strive to create an inclusive environment where everyone can thrive. Summersalt is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We hire the most qualified applicants without regard to race, color, creed, national origin, religion, sex, parental status, age, disability, genetic information, gender identity or expression, transgender status, sexual orientation or any other status protected under applicable federal, state and local laws. We respect the laws enforced by the EEOC and are committed to fostering diversity across our organization. Please note that candidates will be asked to consent to a pre-employment background check. This will be conducted to ensure compliance with company policies and industry standards.