Mining Product Specialist

3 weeks ago

Duluth, Minnesota, United States GES Full time
OVERVIEW:

The Mining Product Specialist will be responsible for improving the business success of our mining & quarry customers through face-to-face contact and knowledge of their operation and needs. The primary objective of the Mining Product Specialist is to build relationships and establish a true partnership that will make our customers more successful by anticipating and/or recognizing their needs and supplying parts, equipment and setting up service for their equipment. This position will be based out of Duluth, MN.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsible for the coverage, retention, development, and customer satisfaction at each mine site throughout Northern MN and affiliated mines which may be located elsewhere in the country.Responsible for selling assigned whole goods, parts, and service within the mines.Utilize CRM program to track customer visits, prepare quotes, and organize time.Work with the PSSR Manager and Regional Sales Manager to develop business relationships with mining customers and promote GES.Collaborate with sales, parts, and service teams to develop accurate demand forecasts.Work with parts and service department to keep customers up and running efficiently.Regularly monitor and update inventory levels to ensure accuracy on all stocking parts.Perform the necessary functions required for machine or equipment service and/or parts quotes.e. undercarriage evaluations, G.E.T evaluations, fit ups, record keeping, and recommendations.Identify key contacts within mines to promote GES growth.Follow up on all leads, contract lettings and inquiries; and follow through on all potential sales deals.Maintain required communications; advise superiors of all changes within the mines which can affect company success.Utilize telematics systems to manage the customer fleet and provide information to mine sites and GES employees to coordinate servicing and repairs.Regularly attend educational and training programs covering company policies, department objectives, product services and programs, and professional salesmanship and personal growthKeep informed on new contracts and opportunities; settle complaints, establish, and maintain personal relations with customers; assist at exhibits, demonstrations, and meetings.Attend educational and training programs covering company policies, department objectives, products services and programs, professional salesmanship, and personal growth.Establish and maintain strong relationships with key suppliers.Ability to balance the business needs and goals of the company while looking out for the best interests of each mine site.Controls travel and entertainment expenses and responsible for keeping accurate expense records and submitting them in a timely manner.

JOB REQUIREMENTS:

Must share our Core Values: Do the Right Thing, Be Curious, Have Passion, and Be Innovative.A background in construction, aggregate and/or heavy construction equipment is recommended but not required.Minimum of 2 years' experience in sales, service, heavy construction or product support.An above average computer comfort level and willingness to learn Microsoft Word, Excel, Outlook, CRM program and GES business software.Requires a valid driver's license and the ability to maintain an insurable driving record.Must have a positive mental attitude.Must have excellent customer service skills, both internal and external customersBe personable, highly motivated, reliable, ethical, and able to adapt to all forces around them, customers, suppliers, coworkers, and manufacturers.Attain short and long-term objectives through good time management and planning.Strong interpersonal skills and oral/written communication skills.Organizational skills with ability to effectively manage multiple projects.Training to develop an expertise in all areas of GES products offered.

BENEFITS:

Health
FSAHSA w/ Employer ContributionsDentalVisionLife / AD&D / Critical Illness401k + Company MatchPTO AccrualPaid HolidaysPrescription Safety Glass ReimbursementSafety Boot and Cold Weather Gear ReimbursementEmployee Assistance ProgramUniform/Clothing AllowanceEmployee EventsSponsorshipsAdditional Job-Related Education and TrainingsShort/Long Term Disability - Employer Paid

NATURE AND SCOPE OF JOB:

Requires sitting, standing with periodic lifting, walking, standing, bending, stooping, and stretching.Requires ability to push, lift, pull, and/or carry 10 lbs. or more.

The duties described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Supervisors or managers may ask job incumbents to perform other duties as needed and/or required.

Management has the right to revise this position description at any time. The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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