Order Management

4 weeks ago


Duluth, United States Expert Technical Solutions Full time
Job DescriptionJob DescriptionOrder Management SpecialistExpert Technical Solutions is seeking a highly qualified Order Management / Customer Care Specialist for one of our premier, industry leading clients in Atlanta, GA (Duluth). This person will provide customers with an exceptional experience by efficiently and effectively performing all internal customer service activities, while continually strengthening relationships between Customer Care, internal stakeholders (Operations, Logistics, Credit & Collections, etc.), and ultimately the end customer. This is a 6+ month Contract opportunity that offers excellent pay, strong benefits, and extensive growth potential. There is a strong possibility of extension and/or potential permanent hire.Duties and Responsibilities
  • Respond in a timely and professional manner to any/all customer inquiries, questions, and/or concerns received via phone, e-mail, fax, and company website.
  • Accurately and timely process and manage all customer orders and requests received via phone, fax, e-mail or electronic data interchange (EDI), including new orders, change orders, and additions/deletions to pending orders.
  • Effectively communicate to the customer information relative to product applications, schedules, material availability, shipments, etc. Communication may involve the delivery of bad news and/or potentially diffusing a difficult customer situation.
  • Demonstrate knowledge of products, their use and how they relate to other products in order to provide general product-related technical assistance to distributors, retailers, contractors, architects, and homeowners.
  • Act as a customer advocate liaison between the customer, field sales, operations, logistics, planning, marketing, and other internal organizations.
  • Research and coordinate with internal departments to resolve customer claims/disputes.
  • Initiate customer quotations and provide on-going pricing support, as required, by the business.
  • Maintain accurate and update records for the established customer base.
  • Communicate to appropriate internal resources any potential new and/or add-on sales opportunities, at-risk customers, competitive data, and/or other information that might be relevant to the overall health of the business.
  • Attend Customer Care meetings and assist in identifying improved and innovative ways to better service the customer, including improvements to quality control.
Required Experience
  • Associates degree (or equivalent) from a two-year college or technical support OR a high school equivalent with minimum two years industry-related work experience.
  • 2+ years’ experience in a customer care / customer service role; preferably in a manufacturing environment
  • Ability to own an account from start to finish including the ability to customer face as well as work with vendors and carriers
  • Demonstrated O365 support experience
  • Experience with Oracle ERP software highly preferred
  • Experience with Salesforce CRM a huge plus
  • Advanced user of Microsoft Office applications (Word, Excel, Visio, Project, PowerPoint)
  • Knowledge of shipping/receiving processes and procedures desired
  • Ability to direct and contribute to initiatives and processes within the organization
  • Ability to manage interactions to provide service and to support the organization
  • Ability to interpret information with which to make business decisions and recommendations

  • Breakfast Attendant

    2 weeks ago


    Duluth, United States Peachtree Hospitality Management Full time

    Breakfast Attendants are responsible for assembling and disassembling breakfast buffets, and ensuring that the buffet remains well-stocked at all times, Breakfast Attendants receive orders from customers, communicate these to the kitchen staff, and clear tables. Assembling the breakfast buffet before mealtime and disassembling it thereafter. Ensuring that...

  • Content Manager

    1 week ago


    Duluth, United States The Fountain Group Full time

    Title: Content Manager Starting Pay: hourly $36 W2 Location: Remote or Duluth, GA Job Description: This business role will assist the Product Owner of our eCommerce site, BI-Connect, with the operation, optimization, and support of this critical sales channel. BI-Connect is a B2B eCommerce offering for our US Animal Health Pets business and is used by...

  • Event Manager

    3 weeks ago


    Duluth, United States Concord Hospitality Full time

    Description Responsibilities: Provide the highest levels of customer service to internal partners and external clients at all times. Deliver a successful experience for the planner and attendees with the goal of garnering both repeat and referral business. Respond in a quick, timely, and professional manner to all internal partners and external customers,...

  • Housekeeping Manager

    4 weeks ago


    Duluth, United States Country Inn & Suites Full time

    Job DescriptionJob DescriptionWe’re looking for a professional, experienced housekeeping manager to perform impeccable housekeeping services and provide our guests with a safe and clean environment for an exceptional stay with us. You’ll lead the housekeeping team, ensure team members comply with high standards of cleanliness and sanitation protocol, and...


  • Duluth, United States DHD Consulting Full time

    Job DescriptionJob DescriptionResponsibilities- Manages staff co-ordination and workload and directly supervises and mentors theproject controls team as a subject matter expert.- Manages, revises, and maintains status of the detailed project cost estimate/forecast toinclude all phases of project execution from design/engineering,...


  • Duluth, United States EPIC Brokers Full time

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Location : Duluth, Hybrid 3 days in office ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary expert resource and first point of contact for clients, which...


  • Duluth, United States Northern Clearing Inc. Full time

    Job DescriptionJob DescriptionSince 1966, Northern Clearing has provided right of way clearing, restoration, pipeline coating, and conservation and mat services to clients around the United States. Since its start NCI has cleared over 15,000 miles of right of way miles in the US and provided access to numerous clients. For more information visit our website...


  • Duluth, United States Elemaster Romania Full time

    The candidate for Quality Assurance Manager documents the processes needed for QMS (Quality management system) Report to top management on the effectiveness of QMS, and any improvements. Ensures the promotion of awareness of applicable regulatory requirements and quality management system requirements throughout the organization. The job requires good...


  • Duluth, United States WH BASS INC Full time

    Job DescriptionJob DescriptionWH Bass is an employee-owned general contractor. We are a collection of entrepreneurs who have teamed together with a common focus. We are people who are driven by a passion for a high level of success, individuals who are decision makers in control of our own destinies. It is our desire to attract people with this common...

  • OEM Event Manager

    4 weeks ago


    Duluth, Minnesota, United States Westin Atlanta Gwinnett Full time

    Responsibilities:Provide the highest levels of customer service to internal partners and external clients at all times. Deliver asuccessful experience for the planner and attendees with the goal of garnering both repeat and referral business. Respond in a quick, timely, and professional manner to all internal partners and external customers, and deliver...


  • Duluth, United States DHD Consulting Full time

    Responsibilities- Manages staff co-ordination and workload and directly supervises and mentors theproject controls team as a subject matter expert.- Manages, revises, and maintains status of the detailed project cost estimate/forecast toinclude all phases of project execution from design/engineering, material/equipmentprocurement and deliveries, construction...


  • Duluth, United States Vensure Employer Solutions Full time

    About UsVensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over...


  • Duluth, United States Vensure Employer Solutions Full time

    About Us Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over...


  • Duluth, United States Vensure Employer Solutions Full time

    About UsVensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over...


  • Duluth, United States Vensure Employer Solutions Full time

    About UsVensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over...


  • Duluth, United States Ulta Full time

    **Retail Beauty Services Manager** CAROUSEL_PARAGRAPH * Duluth, Minnesota * Retail Management * Full Time * 175195 ** Share Job** * Promoting a culture of accountability to meet or exceed the stores goals related to retail and service sales, guest loyalty (including credit), payroll, retail shrink and omni-channel initiatives. * Meeting/exceeding goals...


  • Duluth, United States Vensure Employer Services Full time

    Job DescriptionJob DescriptionAbout UsVensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over...

  • Branch Manager

    2 weeks ago


    Duluth, United States BBCN Bancorp Full time

    ** Branch Manager** **Job Category****:** Branch Manager **Requisition Number****:** BRANC005006 Showing 1 location **Job Details** **Description** **Position Overview** The Branch Manager is responsible for the efficient and effective functioning of a retail branch, with emphasis on sales, services, and soundness of the operations. **Position Information**...


  • Duluth, United States Sally Beauty Holdings, Inc Full time

    Cosmo Prof Job Title: Assistant Manager Essential Function Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop the strategies and plans to achieve key performance indicators and...


  • Duluth, Minnesota, United States EPIC Insurance Brokers & Consultants Full time

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Location : Duluth, Hybrid 3 days in office ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary expert resource and first point of contact for clients, which...