IT Specialist

Position Overview:

The IT Specialist will be responsible for overseeing internet issues, troubleshooting technical problems, managing installations, and ensuring the smooth operation of servers and devices used for day-to-day operations and Sunday services. The Tech Specialist will play a crucial role in supporting the church's technology needs and ensuring that all systems are running efficiently.

Core Competencies:

• Bachelor's degree in information technology, computer science, or related field.
• 2+ years of experience in IT support, system administration, or a similar role.
• Detail-oriented with strong organizational and time management abilities.
• Excellent communication and interpersonal skills, with the ability to interact professionally with staff at all levels.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
• Technical Troubleshooting: Ability to diagnose and resolve technical issues with hardware, software, and network systems.
• Network Administration: Understanding of network infrastructure and ability to manage network systems, including internet connectivity.
• Hardware and Software Installation: Experience in installing and configuring hardware and software systems.
• Server Management: Ability to manage and maintain servers, ensuring they are running smoothly and efficiently.
• Device Management: Experience in managing and maintaining devices used for day-to-day operations and Sunday services, including computers, tablets, and other devices.
• Communication: Ability to communicate effectively with staff and volunteers, explaining technical issues and solutions in a clear and understandable manner.
• Organization: Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Collaboration: Ability to work collaboratively with other church staff and leaders, providing technical support and advice as needed.
• Problem-Solving: Ability to identify and address technical issues quickly and effectively, finding creative solutions to complex problems.
• Adaptability: Flexibility and adaptability to meet the changing technology needs of the ministry and church community.

• Dependable: Demonstrates reliability and consistency in fulfilling responsibilities, being available to address technical issues as they arise.
• Servant-hearted: Displays a willingness to serve and support others, especially in providing technical support to staff and volunteers.
• Compassionate: Shows empathy and care for the needs of others, understanding the importance of technology in supporting ministry activities.
• Encouraging: Provides encouragement and support to staff and volunteers, helping them navigate technical challenges with confidence.
• Humble: Approaches technology support with humility and a teachable spirit, willing to learn and grow in technical expertise.
• Flexible: Adapts to the changing dynamics of technology, staying updated with new trends and developments.
• Faithful: Demonstrates a consistent and steadfast commitment to the ministry, using technology to support the church's mission and goals.
• Discerning: Has the ability to discern technical needs and issues, prioritizing tasks and solutions effectively.
• Prayerful: Relies on prayer as a foundation for technical support and decision-making, seeking God's guidance and wisdom in all aspects of the role.
• Detail-Oriented: Pays close attention to details, ensuring accuracy in technical tasks and solutions.

• Uncompromised commitment to Change Church's vision, values, core beliefs and statement of faith.
• Agree to be an active participant in Change Church's ministry.
• Be a born-again Christian who conducts affairs in accordance with the Bible and maintains a lifestyle consistent with the Scriptures.
• Understand that in this role, you are a critical part of Change Church's mission to help change people's lives with the Gospel so that they can change the world, and that part of your responsibilities as a church employee includes being considered a spiritual leader in the church.
• Commit to pray for the first family, leadership, and membership of Change Church.
• Lead in generosity to the church through consistent giving of tithe and offerings.
• Champion, support, and advocate for the vision of the church.

• Serve in excellence by being early and prepared for all scheduled meetings.
• Establish and foster an exemplary relationship with staff/non-staff workers, church membership, and the community at large.
• Demonstrate a servant's heart by having a willingness to perform other duties as needs may arise.
• Oversee internet connectivity and troubleshoot connectivity issues as they arise.
  • Ensure IT/wi-fi systems are working properly and maintained routinely.
• Manage IT requests for all campuses.
• Maintain inventory of supplies and equipment necessary for IT operations, replenishing items as needed.
• Address Internet, Tech, issues and concerns raised by church members or staff promptly and professionally.
• Manage IT vendors and coordinate services as needed.
• Oversee the church's IT systems, including networks, servers, computers, and software applications, to ensure optimal performance and reliability.
• Provide technical support and troubleshooting assistance to staff and volunteers, resolving IT-related issues in a timely manner.
• Manage hardware and software assets, including procurement, installation, configuration, and maintenance, to meet the church's operational needs.
• Plan and execute IT projects, such as system upgrades, migrations, and deployments, to enhance the church's technological capabilities and efficiency for all locations.
• Coordinate with IT vendors and service providers, including negotiating contracts, managing relationships, and overseeing service delivery.
• Respond to IT emergencies and critical incidents, such as system outages or security breaches, to minimize disruption and restore service.
• Monitor system performance and conduct routine maintenance tasks, such as backups and software updates.
• Develop and implement IT policies, procedures, and guidelines to ensure the security and integrity of data and systems.
• Administer user accounts, permissions, and access controls for various IT systems and applications.
• Monitor network security measures, such as firewalls and intrusion detection systems, to protect against cyber threats.
• Manage and maintain all devices.
• Collaborate with other church staff and leaders to assess technology needs and implement solutions.
• Provide tech setup and support for day-to-day operations, Sunday services, and special events including computers, tablets, and other devices.
• Assist with product and device inventory for Change Church.
• Stay informed about new technology trends and developments, and recommend upgrades or changes to existing systems as needed.
• Other related duties as assigned.
• Set-up, operate, and maintain Change Media Equipment
• Ability to terminate CAT 5, CAT 6, Cat 8, SDI, and BNC cables
• Has Knowledge on extensive and comprehensive cable runs for Ethernet, SDI,XLR, and BNC lines
• Collaborate with production and media teams to execute events and Sunday services
• Manage Clear Com systems
• Other related duties as assigned.

• None