Manager, Resource Management

2 weeks ago

Atlanta, Georgia, United States Southern Company Full time

RESOURCE MANAGEMENT MANAGER

The purpose of this position is to oversee and manage the work distributed to field resources that supports the Southern Company Gas mission of safe and reliable operation of the gas distribution system. This role works collaboratively with Field Operations Regional Directors and other Business Functional Unit leaders to execute on all operational objectives. This role includes the development and monitoring of performance objectives that drive efficient and effective operating results for the Scheduling and Logistics disciplines for Field Operations (above and below ground), System Operations, Construction Operations and Meter Reading. This is an operational leadership role that requires the day-to-day management of the business to ensure compliance with all rules and regulations and maintain and improve reliability, safety, and customer service. This position is accountable and responsible for delivering on performance and financial results impacting across multiple LDCs in multiple jurisdictions. This person is accountable and responsible for delivering on performance and financial results, meeting regulatory guidelines, developing, and maintaining a competent workforce, executing on emergency response, and ensuring company image is maintained in the communities Southern Company Gas serves. This position also assesses the technology platforms used to manage work and resources and develops the business rules for same.

JOB RESPONSIBILITIES & ACCOUNTABILITIES BY COMPETENCY

Functional Expertise:

  • Responsible for the deployment of work and resources to maintain safe and reliable operation of the gas distribution system.
  • Leads & directs personnel to ensure the efforts of all employees align with the corporate strategies.
  • Accountable and responsible for maintaining compliance with CFR part 192 and company policies and procedures.
  • Leads emergency response and incident command coordination from the resource perspective.
  • Leads safety sensitive department responsible for first line of defense response where critical corporate risks are present.
  • Responsible for the coordination of matching workforce and controlling workload between the Call Center, Field Operations and Resource Management.

Business Acumen:

  • Constructs staffing models to optimize supply and demand requirements for field resources.
  • Collaborates with the Forecasting department to recommend staffing enhancements to Field Operations.
  • Conducts monthly operational review process including variance explanation and corrective action plans.
  • Conduct weekly and monthly planning sessions with Field Operations leaders.
  • Analyzes and interprets key operating metrics to create opportunities for improvement.
  • Identifies and analyzes opportunities to increase productivity, quality, customer satisfaction and/or safety performance while driving cost out of the business.
  • Develops and implements new processes and procedures resulting from "lessons learned" meetings and "root cause" analysis.
  • Recommends mitigation strategies for key operating risk.

Engagement:

  • Presents key performance metrics and operational results to key leaders on at least a monthly basis.
  • Leads and coordinates incident support calls with leaders across all Southern Company Gas.
  • Key approver of regulatory data and results on a monthly (or as needed) basis.
  • Responsible to assist with the data preparation for regulatory rate case proceedings.
  • Key liaison between Field Operations, Legal and Corporate Security across all Southern Company Gas.
  • Manages staff selection and performance development through coaching and training opportunities.
  • Collaborates with operating personnel, Forecasting, and Scheduling to execute on monthly/weekly plans in accordance with performance standards and achieving the annual work plan.
  • Collaborates with peers and intra-company departments to ensure appropriate performance of service providers and best practices sharing.
  • Understands the relationship with field resources including rules and regulations associated with bargaining agreements.
  • Balances external stakeholder (customer, regulatory agency, permitting jurisdiction, etc.) needs with company goals and objectives to reach a favorable resolution to stakeholder issues and/or concerns.
  • Develops individual development plans to ensure talent pool growth for scheduling and logistics.
  • Works with business units outside of Resource Management to attract talent into the department on a permanent and rotational basis.
  • Presents company results and key initiatives to groups outside of Southern Company Gas and leads committees for groups like AGA and SGA.
  • Interacts with executives and other key company leaders on a regular basis.

Driving Results:

  • Manages work assignments to meet budget targets for Resource Management as well as a key contributor and influencer for the Field Operations global budget target.
  • Ensures the development and execution of annual work plans.
  • Establishes, monitors and drives work goals that are consistent with the departments and corporation's overall strategy.
  • Drives results through performance management of staff including setting goals and expectations, evaluating results, and taking corrective action as needed.
  • Reinforces roles and responsibilities of resources engaged in the execution of work.
  • Exceed all tariff requirements put forth by each state's regulatory commission and agreed to by Southern Company Gas.
  • Responsible for the hiring, terminating, and developing growth of employees in the department.
  • Manages a large team of resources responsible for a broad range of activities ranging from safety sensitive critical activities to planning and dispatching numerous varied work types.

QUALIFICATIONS

Education, Certifications/Licenses:

Required:

  • Valid Driver's License
  • BA/BS Degree in Business or equivalent work experience

Preferred:

  • MBA

Related Work Experience:

Required:

  • 7+ years of experience in utility operating environment in the energy industry.
  • 3+ years of Supervisor and/or Managerial level experience managing team.

Specific Skills& Knowledge:

Required:

  • Thorough knowledge of field operational practices, Microsoft Office Application Proficiency, Organizational Skills, Process Improvement Experience, Multi-Tasking, Verbal/Written Communication Skills, Leadership and Facilitation Skills, Analytical and Problem-Solving Skills, Decision-Making Skills

Preferred:

  • Project management or Operations background

Read the full posting.

  • Emergency Management Specialist

    1 week ago

    Atlanta, Georgia, United States Federal Emergency Management Agency Full time

    What will I do in this position if hired?In this position, you will serve as an Emergency Management Specialist (Geospatial) for Region Four in Atlanta, GA.Typical assignments include:Performing key program implementation of the FEMA Geographic Information Systems initiatives and operations. Serving as a key resource on highly critical and complex geospatial...

  • Traffic Manager

    4 days ago

    Atlanta, Georgia, United States 22squared Full time

    OVERVIEWAt 22squared, a creative Traffic Manager are accountable for leading and managing a high volume oftactical asset delivery for client campaigns and projects. This includes working in partnership with the studioand media teams on strategic communication, resourcing, compliance, and schedules to ensure the timelyflow of delivery. This person acts as the...

  • Emergency Management Specialist

    1 week ago

    Atlanta, Georgia, United States Federal Emergency Management Agency Full time

    What will I do in this position if hired?In this position, you will serve as an Emergency Management Specialist (Recovery) located in FEMA Region 4 in the Recovery Division, Individual Assistance Branch.Typical assignments include:Managing the Individual Assistance Programs for Region IV States, as assigned. Responding to appeals, audits, congressional...

  • Emergency Management Specialist

    3 weeks ago

    Atlanta, Georgia, United States Federal Emergency Management Agency Full time

    What will I do in this position if hired?In this Emergency Management Specialist position, you will serve as Lessons Learned Advisor for Region 4 to execute FEMA's Continuous Improvement Program.Typical assignments include:Collaborating with field, regional, headquarters and other partners to identify stakeholder needs, design solutions and providing...

  • Supervisory Emergency Management Specialist

    2 weeks ago

    Atlanta, Georgia, United States Federal Emergency Management Agency Full time

    What will I do in this position if hired?In this position, you will act as Supervisory Emergency Management Specialist, Lessons Learned Advisor for Region Four Continuous Improvement Program in the National Preparedness Division. This position will work collaboratively within the region, field units, State, Local, Tribal, Territorial (SLTT) and Headquarters...

  • Human Resources Coordinator

    4 days ago

    Atlanta, Georgia, United States Fisher Phillips Full time

    Human Resources CoordinatorFisher Phillips, an international labor and employment law firm, has a wide range of experience and expertise that enables us to bring forth efficient and practical solutions to current labor and employment law problems. At Fisher Phillips, we know exceptional talent is the key to our success in providing the best service to our...

  • HR Manager

    4 days ago

    Atlanta, Georgia, United States Michael Page Full time

    About Our Client A dynamic regional commercial construction company specializing in delivering high-quality projects across diverse sectors. With a strong focus on innovation and client satisfaction, they have established a reputation for excellence in the industry. Committed to fostering a culture of collaboration and continuous improvement, our client...

  • Human Resources Specialist

    2 weeks ago

    Atlanta, Georgia, United States Defense Logistics Agency Full time

    As a Human Resources Specialist your duties will be performed in a developmental capacity under the guidance of a higher graded specialist or supervisor and will include, but may not be limited to: Providing a range of human resources (HR) services in one or more of the following functional specialties: (cont) recruitment and placement, employee relations,...

  • Human Resources Specialist

    2 weeks ago

    Atlanta, Georgia, United States Defense Logistics Agency Full time

    Selected applicant(s) will serve as an entry-level trainee in the DLA Pathways to Career Excellence Program Program performing a series of progressively more responsible Human Resources Specialist functions, along with formal and on-the-job training. As a Human Resources Specialist your duties will be performed in a developmental capacity under the guidance...

  • Director of Human Resources

    2 days ago

    Atlanta, Georgia, United States Michael Page Full time

    About Our Client A dynamic regional commercial construction company specializing in delivering high-quality projects across diverse sectors. With a strong focus on innovation and client satisfaction, they have established a reputation for excellence in the industry. Committed to fostering a culture of collaboration and continuous improvement, our client...

  • Testing Manager

    1 month ago

    Atlanta, Georgia, United States Radcom Software Services LlC Full time

    Hi Everyone Please find the attached requirement below and share me the updated resume. Role Testing Manager Location Altanta GA Duration 12+ Months Description 9-12 Years of Experience in Testing Environment Protocol Testing LTE Open Source Testing Tools Ensure planning executing controlling AND closure OF testing assignments AND responsible FOR schedules...

  • SAP Project Manager

    1 month ago

    Atlanta, Georgia, United States Motion Recruitment Full time

    SAP Project Manager Fortune 500 firm seeking a Project Manager to help lead and drive projects for their enterprise digital transformation project. This will be a hybrid role requiring multiple days onsite in the Dunwoody area.The SAP Project Manager serves a critical role working on this multi-year transformation. and will be accountable for the on-time and...

  • Product Manager, Senior Manager

    4 days ago

    Atlanta, Georgia, United States CapTech Full time

    Company DescriptionCapTech is an award-winning consulting firm that collaborates with clients to achieve what's possible through the power of technology. At CapTech, we're passionate about the work we do and the results we achieve for our clients. From the outset, our founders shared a collective passion to create a consultancy centered on strong...

  • Manager, Service Management

    4 days ago

    Atlanta, Georgia, United States Workday Full time

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Project Manager

    4 days ago

    Atlanta, Georgia, United States Randstad USA Full time

    job summary: Our client in Atlanta seeks a Project Manager for a longterm engagement. location: Atlanta, Georgia job type: Contract salary: $ per hour work hours: 8am to 4pm education: No Degree Required responsibilities: - Planning - Schedule development and maintenance - Resource tracking - Risk management - Communications management - Reporting - Quality...

  • Human Resources Business Partner

    5 days ago

    Atlanta, Georgia, United States CRH Full time

    Job ID: 497077 CRH is a leading global diversified building materials group, employing over 75,800 people at more than 3,160 locations in 29 countries. CRH is the leading building materials company in North America and the world. We manufacture and distribute a diverse range of superior building materials, products, and solutions, which are used extensively...

  • Management and Program Analyst

    3 weeks ago

    Atlanta, Georgia, United States Internal Revenue Service Full time

    WHAT IS THE TS-TAXPAYER SERVICESDIVISION?A description of the business units can be found at: Vacancies will be filled in the following specialty areas: TaxPayer Services Operations Support Business Systems Modernization (BSM)The following are the duties of this position at the full working level.Meets with managers and executives within the Service to...

  • Quality Manager

    1 month ago

    Atlanta, Georgia, United States The Walsh Group Full time

    OverviewArcher Western, a member of The Walsh Group, is currently seeking a Quality Manager for our Georgia Water Group located in the Atlanta, GA area.The Quality Manager I is responsible for implementation, improvement and execution of the Quality management systems (QMS) and project specific quality program requirements. They ensure that the design and...

  • Quality Manager

    1 month ago

    Atlanta, Georgia, United States The Walsh Group Full time

    OverviewArcher Western, a member of The Walsh Group, is currently seeking a Quality Manager for our Georgia Transportation Group.The Quality Manager I is responsible for implementation, improvement and execution of the Quality management systems (QMS) and project specific quality program requirements. They ensure that the design and construction works are...

  • CHRO, VP, Human Resources

    4 days ago

    Atlanta, Georgia, United States Dell Full time

    Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that secures human progress with Secureworks TaegisTM, a SaaS-based, open XDR platform built on 20+ years of real-world threat intelligence and research, improving customers' ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.We enjoy...