REMOTE Quality Assurance Analyst I, II, III

4 days ago

Columbia, South Carolina, United States Allstate Insurance Company Full time

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

The Product – Systems Testing NG – Consultant II coordinates and participates in project reviews, revisions, production problem corrections, enhancements, and usability testing of any functionality required to administer policy sales and servicing while also working with the Business and Development teams. Provides expert business knowledge and technical support to successfully implement system changes in the comprehensive policy and agency management system to comply with filed programs for multiple states, companies, products and lines of business. Guides and oversees workflow of other analysts when needed.Job Summary:
The Product Systems Testing NG Consultant II coordinates and participates in project reviews, revisions, production problem corrections, enhancements, and usability testing of any functionality required to administer policy sales and servicing while also working with the Business and Development teams. Provides expert business knowledge and technical support to successfully implement system changes in the comprehensive policy and agency management system to comply with filed programs for multiple states, companies, products and lines of business. Guides and oversees workflow of other analysts when needed.
Key Responsibilities:
Prepares test plans and scenarios for usability testing, executes test scenarios, approves project implementation and verifies the production output upon implementation
Verifies the accuracy of new states and products, rate revisions, projects, and production problem corrections, to ensure a quality product
Works with the business group and developer to ensure a common, consistent product for all states, products and lines of business for internal and external system customers
Documents requirements and software defects and works with business users, business analysts, and developers for quality assurance
Provides support to other areas including researching additional factors for overall impact affecting a cost benefit analysis and other analytic or diagnostic services that support decision making
Determines impact of issues on the business units, develops alternative work processes until issues are resolved, works with developer to recreate problem and recommends solution
Builds a library of reusable testing tools for functional testing, database testing, regression testing, negative testing, error or bug retests and integration testing for product specific quality assurance
Develops mastery of both internal and external E-Commerce applications including Comparative Raters
Acts in lead role to consult and coordinate with team to ensure testing is completed on target dates
Supports off-hours deliveries or periodic off-hours functional testing
Supervisory Responsibilities:
This job does not have supervisory duties.
Preferred Qualifications:
Education and Experience
Bachelors degree or equivalent experience
2 or more years of related experience
Certificates, Licenses, Registrations
None
Functional Skills
Knowledge of multiple states, lines of business and product lines, including rating, operations, and overall process workflow
Working knowledge of company operating systems and processes including the policy administration system
Ability to conduct investigations and research into system errors and discrepancies
Proficient in Microsoft Office (Outlook, Word, Excel)
Expert ability to provide guidance to less experienced personnel and prior experience training
Expert ability to conduct investigation and research into system errors and discrepancies
Advanced skill in the development of test plans and test cases through thorough analysis of requirements
Advanced understanding of risk-based testing and consistently applies it to testing assignments
Advanced knowledge and skills to support testing for all testing functions within the department
Strong problem solving skills

Compensation

Compensation offered for this role is $56, ,475 annually and is based on experience and qualifications.

At National General, great things happen when our people work together. Thats why when you join our team, we make sure it isnt just a job its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

Youll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, weve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at

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