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Associate Director
4 months ago
Business Title: Associate Director - Enterprise Knowledge Management Process Owner
Requisition Number:
Function: Business Support Services
Area of Interest:
State: FL
City: Orlando
Description:
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.
KPMG is currently seeking an Associate Director, Enterprise Knowledge Management Process Owner to join our Digital Nexus Technology organization.
Responsibilities:
- Work closely with firm's practice Knowledge Managers for various practices to ensure there is a strategy for consistent creation, management and sharing of knowledge assets with appropriate quality, accessibility, and efficient collaboration among the constituents; define and manage KM governance activities to ensure continuous engagement of various stakeholders in terms of their feedback, contributions, and inputs into ongoing KM initiatives
- Create and manage the road maps for the KM best practices, processes and needed technology platforms to enhance the effectiveness of Knowledge Managers and their stakeholders in terms of experience, usage, usability, accuracy, and consistency
- Assess and recommend innovative ways of managing the knowledge management life cycle (creation to retirement), as well as integrating them in various digital assets for timely and effective content rendering with best-in-class catalogue, search, and AI
- Build and manage user groups across various practices to understand their knowledge needs, as well as feedback on effectiveness of the KM function with an emphasis on continuous improvements
- Develop and execute evangelization of KM best practices for consistent and tighter alignment across different practices and regions; act as internal KM champion and promote and contribute to ongoing KM and Content initiatives
- Partner with firm's functional, knowledge management and business leaders to understand, document and contribute to the firm's KM objectives, initiatives, and road map; collaborate closely with firm's AI and infrastructure teams in creating content discovery roadmaps to help facilitate alignment with platform capabilities and firm vision around universal search and generative AI
Qualifications:
- Minimum eight years of recent experience in crafting, and deploying Knowledge Management processes and solutions; minimum five years of recent leadership experience in business facing, leading enterprise-wide knowledge transformation programs, product/process adoption, managing value by metrics/KPIs
- Bachelor's degree from an accredited college or university is preferred
- Must have extensive experience working in ServiceNow and SharePoint (or similar platforms)
- Experience in user adoption strategies, change management as well as transforming cross functional teams, and diversified business units
- Strong content, collaboration, program and communication management and agile delivery methodology experience; excellent presentation skills with focus on details and quality
- Extensive content management and process governance experience; deep understanding of GenAI, data cleansing, preparation, curation, and categorization
KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at 'Benefits & How We Work ) '.
Follow this link to obtain salary ranges by city outside of CA:
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link ( ) contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.
KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).
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