Senior Manager, Operations, Wholesale

3 days ago

Boston, Massachusetts, United States WHOOP Full time

At WHOOP, we're on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.

Reporting to the AVP, Business Development - Operations, the Sr. Manager, Operations will be responsible for building and managing processes related to domestic and international growth for WHOOP's wholesale business across logistics, business systems, analytics, trade compliance, and P&L management.

Responsibilities:

  • Support building proposals for new retailer launches.
  • Partner with Legal, Accounting & Engineering on country level tax certifications, hardware registrations, and packaging requirements for new country and/or retailer launches.
  • Own communications internally with respect to retailer launch status and any operations related bottlenecks impacting progress.
  • Collaborate with Strategic Finance on LTV/CAC model and pricing & promotion strategies for new geographies.
  • Create and own P&L by retailer/marketplace and geography, providing insights and driving margin improvements through cross-functional collaboration.
  • Define S&OP and SLA improvements with WHOOP's 3PL related to pack-out, shipments, returns, and more.
  • Own roadmaps for business systems & analytics with respect to NetSuite, EDI, and Looker optimizations.
  • Assist with next generation planning of WHOOP products, including packaging requirements, inventory transitions, reverse logistics, and updates to internal/external systems & tools.
  • Identify synergies between the operations and marketing arms of the wholesale business.
  • Flex as required to support additional business needs, including solving operational queries proactively with existing retailers.

Qualifications:

  • 8+ years in operations, logistics, supply chain, and/or trade compliance in a startup environment.
  • Experience with Amazon and/or marketplaces is strongly preferred.
  • Experience with marketing is a plus.
  • Brings a mix of a data driven and operational mindset to the table.
  • Excellent business acumen, negotiation and communication skills.
  • Curious, collaborative, and adaptable in an ever-changing field.
  • Self-starter; not afraid to roll up their sleeves and be an individual contributor Day 1.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Passion for fitness, health & technology.
  • Willingness to travel to retailers and trade shows (up to 20%).

This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.

Interested in the role, but don't meet every qualification? We encourage you to still apply At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.

WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility.

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