Patient Services Representative
Found in: beBee jobs US - 3 weeks ago
#N95
Job Title :Patient Services RepresentativeJob Duration:3+ months Pay Range :$23.94/Hr- $24.94/Hr on W2 (All Inclusive)Onsite Location/s:
Pasadena, CA 91105
Shift:M-F 8 am-5pmJob Description:
Quick learner, effective written and verbal communication skills, team player. Punctual, ability to multi-task, excellent customer service (soft phone skills), ability to have difficult conversations, know when and how to escalate when needed.
REQUIRED QUALIFICATIONS:
High School DiplomaExperience with medical insurance, referral processes, and benefit plans1+ years of recent experience working as a Patient Service Representative1+ years of experience in a call center environmentAbility to read, understand, and respond to detailed oral and written instructionsUnderstanding of medical terminologyHealthcare insurance knowledgeAbility to take a high volume of calls (approx calls a day)Candidates MUST be LOCAL to the job; no more than one hour commute away, preferably 1/2 hour commutePREFERRED QUALIFICATIONS:
Associates degree or higher college education3+ years' recent experience working in a call center environmentExperience with CS-Link/EpicJOB DESCRIPTION:
Patient Relations Specialists are the patient ambassadors, providing patients with ready access to care within assigned practices and/or service areas. Utilizing telecommunications, computer information systems and our EMR system, PRSs serve as the initial point of contact for the various practices and services provided. PRSs practice a high level of customer service, act with a sense of urgency and reliability, have strong data entry skills, are active listeners, exhibit excellent phone etiquette, have strong verbal and written skills, and demonstrate a spirit of teamwork and personal ownership in the department. PRSs are expected to utilize the policies and procedures as their guiding principles. PRSs actively help identify areas for improving patient relations.
Job Type:
Contract
Salary:
$ $24.94 per hour
Schedule:
8 hour shiftDay shiftMonday to FridayExperience:
Customer service:1 year (Preferred)
Medical terminology:1 year (Preferred)
Computer skills:
1 year (Preferred)
Work Location:
On the road
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