Medical Support Assistant

3 weeks ago


Hampton, Virginia, United States Department Of Veterans Affairs Full time
Summary

The Hampton VA Medical Center is looking for advanced Medical Support Assistant assigned to the Physical Medicine and Rehabilitation Service (PMRS) to join the team Incumbent may be required to travel between the various facilities and will provide services in acute, subacute and inpatient settings.



Duties

Duties include but not limited to:

  • Administrative aspect of patient care, including access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, managing the Electronic Waiting List (EWL), patient processing and customer service. .
  • Responsible for assuring that various aspects of staffing, training, compliance, reporting, quality assurance, and budgetary initiatives are met.
  • Identifying and developing ways to resolve problems with the administrative and clinical staff on access, customer service, patient flow, revenue, and data validation issues.
  • Acts as a receptionist at the clinic, either face-to-face or telephonically, requiring excellent customer service skills.
  • Uses his/her judgment in responding to both employee and patient concerns and providing solutions to process problems as they affect day-to-day operations.
Work Schedule: 8:00am- 4:30pm

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 00000

Relocation/Recruitment Incentives: Not authorized

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required


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