Front Office Manager

6 days ago

Austin, Texas, United States Embassy Suites by Hilton Austin Downtown South Congress Full time
Apply in minutes, right from your phone. What are you waiting for? Apply now to join one of Fortune's Top 3 Best Companies to Work For Hilton provides wonderful benefits, travel discounts, and the best opportunities for growth with Hilton's continuously growing community

Enhance your career in the Front Office at the Embassy Suites Downtown South Congress

As the Front Office Manager you will be responsible for the day to day operations of the department. The ideal candidate will have at least 2 years of hospitality supervisory or management experience and at least 1 year at the front desk. We also ask for flexibility to work both AM and PM shifts. Forecasting and budgeting experience is a plus

Hilton offers medical, vision, and dental benefits along with heavily discounted hotel rooms around the world (as low as $40/night), a 401k match, discounted stock options, free education, an option to get paid daily, overtime options, free bus passes, free downtown parking, paid parental leave of absences, paid time off, free counseling, and more.

Join our front office team and apply today

What will I be doing?

As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Ensure compliance with Company standards and safety/security
Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Complete audit procedures, as needed
Recruit, interview and train team members
RequirementsWhat are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes: Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Source: Hospitality Online

  • Front Office Manager

    2 weeks ago

    Austin, Texas, United States Hersha Hospitality Management, LP Full time

    OverviewOpportunity: Front Office ManagerManage hotel front office operations in accordance with established guest service and sustainability standards.Your Growth PathAssistant General Manager - General Manager - Area General ManagerYour Focus Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with...

  • Assistant Front Office Manager

    2 weeks ago

    Austin, Texas, United States Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Assistant Front Office Manager

    2 weeks ago

    Austin, Texas, United States HYATT Hotels Full time

    Summary: Join us for this incredible opportunity to be part of our team as a ; Assistant Front Office Manager at Miraval Austin Resort and Spa located in Austin, TX. Not only will you be part of a rock-star team, but you will also get to be part of a team that won North America's Best Resort Spa and Texas' Best Resort Spa by World Spa Awards We offer...

  • Front Office Supervisor

    2 weeks ago

    Austin, Texas, United States Archer Full time

    Pay Range: $22 - $23 per hourARCHER HOTEL AUSTINArcher Hotel Austin, a Texas-chic boutique hotel in northwest Austin at Domain NORTHSIDE, welcomes with 171 luxe guest rooms and balcony-clad suites, the buzzy first-floor AKB hotel bar, a second-floor Pool Patio and more than 16,000 sq. ft. of indoor and outdoor meeting and event space. The AAA Four Diamond,...

  • Front Office Assistant

    2 weeks ago

    Austin, Texas, United States BLVD 5th St. Full time

    Overview:BLVD Dentistry & Orthodontics is looking for a Front Office Assistant to join us at our 5th Street location and be the face of our established practice. As the initial point of contact, you can create positive patient experiences by welcoming our guests and making them your top priority. We emphasize teamwork and strive to provide our staff a...

  • Front Office Agent

    2 weeks ago

    Austin, Texas, United States Hyatt Full time

    Description:Join us for this incredible opportunity to be part of our team as a; Front Desk Agent – Full Time at Miraval Austin Resort and Spa located in Austin, TX. Full-time opportunities available Not only will you be part of a rock-star team, but you will also get to be part of a team that won North America's Best Resort Spa and Texas' Best Resort Spa...

  • Assistant Director of Front Office

    2 weeks ago

    Austin, Texas, United States White Lodging - JW Marriott Austin Full time

    Summary: White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment...

  • Full-time Front Office Team Member

    2 weeks ago

    Austin, Texas, United States KAD Full time

    Job DescriptionFamily-owned dental practice with well-established patient base seeking full-time front office team memberSchedule: Monday & Wednesday 7:30am - 5:00pm, Tuesday 7:30 - 4:00pm, Thursday 7:30am - 3:00pmPay: To be determinedRequirementsMinimum of 2 years dental front office experienceAnswer phonesCollect paymentWork recallSchedule...

  • Regional Front Desk Manager

    2 weeks ago

    Austin, Texas, United States HCA Full time

    This position is incentive eligible.IntroductionDo you want to join an organization that invests in you as a(an) Reg Mgr Front Desk UC? At CareNow, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.BenefitsCareNow, offers a total rewards package that supports the...

  • Front Desk Supervisor

    2 weeks ago

    Austin, Texas, United States Remington Full time

    Job DescriptionWhat you will be doingEnsure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.Have complete understanding of Front Office staff's roles and duties and be able to...

  • Front Office Host

    2 weeks ago

    Austin, Texas, United States Hyatt Hotels Corp. Full time

    The RoleThompson Hosts (Front Office Host) are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires....

  • Front Desk Manager

    2 weeks ago

    Austin, Texas, United States Placemakr Full time

    A bit about usWe're a venture-backed startup on a mission to change the future of hospitality and home. With properties in some of America's most-loved cities, our unique platform allows buildings to blur the line between hotels and apartments. This all-in-one solution includes property operations, customer acquisitions, and the tech stack to operate with...

  • Front Office Agent

    2 weeks ago

    Austin, Texas, United States Miraval Austin Resort and Spa Full time

    Join us for this incredible opportunity to be part of our team as a; Front Desk Agent - Full Time at Miraval Austin Resort and Spa located in Austin, TX. Full-time opportunities available Not only will you be part of a rock-star team, but you will also get to be part of a team that won North America's Best Resort Spa and Texas' Best Resort Spa by World Spa...

  • Front Desk Associate

    2 weeks ago

    Austin, Texas, United States Advanced Pain Care Full time

    :Job purposeThe front desk associate is the initial contact person for patients when they enter the medical office. The front desk associate greets patients, schedules appointments, collects co-payments, inputs data into the computer and helps run, organize and maintain the front desk. This position requires excellent customer service skills, a background as...

  • Front Desk Supervisor

    4 weeks ago

    Austin, Texas, United States Sage Hospitality Group Full time

    Why us?iCIMS - Posting - WHY USSage Hospitality Group is set to hire a Front Office Supervisor at Hotel Van Zandt in Austin, TexasLocated in the Rainey Street District, Hotel Van Zandt features 319 guest rooms and more than 25,000 square feet of meeting space. You can enjoy live music at our featured restaurant onsite, Geraldine's, host pool parties, or...

  • Front Desk Supervisor

    1 month ago

    Austin, Texas, United States Sage Hospitality Group Full time

    Why us?iCIMS - Posting - WHY USSage Hospitality Group is set to hire a Front Office Supervisor at Hotel Van Zandt in Austin, TexasLocated in the Rainey Street District, Hotel Van Zandt features 319 guest rooms and more than 25,000 square feet of meeting space. You can enjoy live music at our featured restaurant onsite, Geraldine's, host pool parties, or...

  • Front Desk Supervisor

    4 weeks ago

    Austin, Texas, United States Origin Hotel Austin Full time

    FRONT DESK SUPERVISORJob Responsibilities Work alongside Guest Service Agents to ensure the accurate completion of shift checklists Assist in the ongoing training and development of team members in order to increase their productivity and guest service effectiveness Identify strengths and weaknesses, recognize "teachable moments" Give arriving guests a...

  • Front Desk Supervisor

    2 months ago

    Austin, Texas, United States Origin Hotel Austin Full time

    FRONT DESK SUPERVISORJob Responsibilities Work alongside Guest Service Agents to ensure the accurate completion of shift checklists Assist in the ongoing training and development of team members in order to increase their productivity and guest service effectiveness Identify strengths and weaknesses, recognize "teachable moments" Give arriving guests a...

  • Front Desk Night Audit

    2 weeks ago

    Austin, Texas, United States Omni Hotels & resorts Full time

    Austin Hotel Downtown Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; you'll be just steps away from the Austin Convention Center and the...

  • Front Desk Medical Receptionist Kingwood

    2 weeks ago

    Austin, Texas, United States SynergenX Full time

    We at SynergenX are here to offer customized programs for everyone's health goals and needs. We specialize in helping people change their lifestyle by assisting them with one of our personalized programs such as hormone replacement for hormonal imbalance, treatment of dietary consultations, nutrition programs, and weight loss treatments. A Front Desk Medical...