Level 1 NOC Technician

1 month ago


Hauppauge, New York, United States Custom Computer Specialists Full time

Custom Computer Specialists is currently looking for a lvl 1 NOC Technician to join their team in Hauppauge, NY

This tech-savvy company has been a leading Technology Consultants firm on Long Island for over four decades, providing top-notch network integration, support services, and application solutions to clients in the northeast. Their mission is to simplify technology for clients and maximize its efficiency.

If you have excellent Customer Service and Technical Support skills, you might be the perfect fit for this role where you will be handling first level support for help desk calls from various sectors such as K-12, healthcare, government, and corporate clients. This is a full-time position with flexible shifts and weekend coverage. The company offers competitive pay ranging from $40,000 to $44,000 annually based on experience.

Responsibilities:
  • Escalate tickets to Level 2 NOC Technicians
  • Troubleshoot EMR systems for clients
  • Resolve Active Directory issues
  • Provide phone support for client technical issues
  • Identify Microsoft O365 issues
  • Troubleshoot printers and endpoint devices
  • Perform additional assigned duties

Qualifications:

  • 1-3 years of helpdesk or end user support experience
  • Familiarity with Active directory and Microsoft office
  • 1-3 years of Windows OS experience
  • Strong Customer service acumen
  • CompTIA A plus certification preferred
  • ITIL certification preferred

Custom Computer Specialists offer competitive salaries, comprehensive benefits, and a variety of perks including tuition reimbursement, fitness programs, and more. Become part of a successful culture that values 'right people, right results' and kick-start your IT career here.

EEO Statement:

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants are considered for employment without discrimination based on race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.


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