Technical Support

3 weeks ago

Claremont, California, United States SCR Scripps College Full time

PRIMARY PURPOSE/GENERAL DESCRIPTION:

Reporting to the Manager of Technical Services, and working alongside the Natural Sciences System Administrator, the Technical Support and Applications Specialist works as a member of the Scripps College IT Department. Duties include installing, configuring, managing, and supporting workstation and other technology. Windows, Macintosh, iOS software, and conference room support. Development of documentation and help guides.

DESCRIPTION OF DUTIES AND RESPONSIBILITIES :

ESSENTIAL FUNCTIONS :

This information is intended to be a descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any single incumbent in this position. Perform other duties as assigned.

  • Provides Macintosh, Windows, and iOS software support.
  • Provides technical and hardware support for printers, scanners, and other peripherals.
  • Provides support for large-scale poster printing.
  • Provides support for key programs such as Office365, Box, LinkedIn Learning, Adobe Suite, Canvas Learning Management System.
  • Provides technical and software integration support for computer-connected science instrumentation.
  • Provides AV support including Zoom for Natural Sciences meetings and events.
  • Install and configure academic and business software applications.
  • Utilizes endpoint management tools to provision computers and to enhance the quality of services in a large-scale client environment.
  • Partners with user support team on documentation and workshop collaboration.
  • The incumbent may assist with some co-admin duties for Canvas LMS.
  • Provide cross training to other user support staff designated as backup to the position. In the absence of the Natural Sciences System Administrator, may provide back-up assistance for the Natural Sciences department. May also serve as a back-up to the User Support team as needed by the department.
  • Active support for the College's Principles of Community and Principles of Diversity in the performance of job duties. REQUIRED KNOWLEDGE, SKILLS, ABILITIES: Individuals must possess knowledge, skills and abilities to successfully perform the essential functions of the position or be able to explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of skills and abilities.
    • Knowledge of help desk ticketing system (preferably Fresh Service), inventory, onboarding, knowledgebase, and change management.
    • Knowledge of desktop software including collaboration, office productivity, presentation, networking tools and services.
    • Previous experience with troubleshooting consisting of cross platform support for desktops and laptops on both Windows and Macintosh OS.
    • Experience with printer and other hardware problem solving.
    • Ability to communicate effectively both orally and in writing with all individuals in the college community.
    • Ability to define realistic, specific goals and objectives and prioritize them.
    • Ability to work in cross-functional teams.
    • Ability to use tact, patience, and courtesy in all interactions.
    • Manage schedules and timelines.
    • Identify problems, recommend, and implement solutions.
    • Must be flexible and able to change projects and learn new skills as needed. QUALIFICATION STANDARDS: EDUCATION & EXPERIENCE : Bachelor's degree in computer science or related field; or any combination of education, training and experience that provides the required knowledge, skills, and abilities for the position. LICENSES / CERTIFICATES : CompTIA A+ preferred. OTHER : HOURS & CLASSIFICATION AND STATUS : This is a regular status, full-time, 12-month, benefits-eligible, non-exempt level position. The regular hours for this position are 8:00 a.m.-5:00 p.m. Monday-Friday. Hours may vary due to the needs of the College or department. Evenings and weekends may be required as needed by the department. Hourly rate range: $24.00-$26.00. The hourly rate of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, and training. SUPERVISORY RESPONSIBILITY : None. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is quiet to moderate. Physical and Mental Requirements Ability to maintain good concentration level while dealing with interruptions; attention to details with emphasis on accuracy; capable of giving, receiving, and analyzing information, formulating work plans, and articulating goals and action plans. Sitting in a normal seated position for extended periods of time. Standing for extended periods of time. Reaching and extending hand(s) or arm(s) in any direction. Finger dexterity required to manipulate objects with fingers rather than the whole hand(s), or arm(s), for example, using a keyboard. Communication skills using the spoken word. Ability to see within normal parameters. Ability to hear within normal parameters. Ability to bend and stoop, for example, to file. Ability to move about. Ability to lift and carry short distances up to 30 lbs., for example to lift or move office supplies, files, books, and packages. At-Will Employment Regular employment at the College is for no specified period of time; conditions and status of employment (hours, pay, title, duties, etc.) are subject to change at any time. Scripps College is an At-Will employer. Employees, and likewise the College, are free to end the employment relationship at any time, for any reason, with or without notice or cause, unless otherwise prohibited by law.

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