Bilingual Call Center Representative

2 weeks ago


Plainfield, New Jersey, United States Spherion Full time
Bilingual in Spanish and English. The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Schedules:
#1 Mon-Fri- 9a-530p
#2 Tues-Sat- 1130a-8p
3# Mon-Fri 1p-930p

2hrs mandatory OT required when needed. Hybrid work schedule offered after completion of onsite training (Training time is contingent on the candidate's computer skills and ability to retain call center processes).

Responsibilities:
Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Working hours: Various Shifts Available

Skills:
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one time. Ability to accurately document and record customer/client information.

Education:
High School

Experience:
0-1 years

Qualifications:
Previous experience with computer applications, such as MS Outlook or data entry software.

Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

key responsibilities

Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

experience

0-1 years

skills

Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one time. Ability to accurately document and record customer/client information.

qualifications

Previous experience with computer applications, such as MS Outlook or data entry software.

education

High School



  • Plainfield, New Jersey, United States SCA Health Full time

    Receptionist - Surgicare of Central JerseyJOB_DESCRIPTION.SHARE.HTMLCAROUSEL_PARAGRAPHJOB_DESCRIPTION.SHARE.HTMLWatchung, New JerseySurgicare of Central JerseyAdmin Support ServicesRegularFull-time1USD $17.80/Hr.USD $20.00/Hr.31591 Job Description OverviewToday, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support...

  • Program Specialist

    4 weeks ago


    Plainfield, New Jersey, United States Big Brothers Big Sisters of Essex, Hudson & Union Counties Full time

    We need a Program Specialist (PS), bilingual in Spanish and English. We will pay our Program Specialist $50,000 to $60,000 per year based on experience. We offer 401k matching, health insurance, and paid time off (PTO). Program Specialist must have a Bachelor's degree, one+ years of Case Management or K-12 Lead teacher experience, and a solid work history...


  • Plainfield, New Jersey, United States Vaco Full time

    Vaco Indianapolis has partnered with a client on the west side of Indianapolis in search of a Payroll & HR Administrator. If you feel you would be a good fit, apply today Responsibilities As an HR & Payroll Specialist, you will be responsible for: Processing weekly payroll for employees of a 250-employee organization. Maintaining personnel database regarding...


  • Plainfield, New Jersey, United States Garces, Grabler &Lebrocq Full time

    Garces, Grabler & LeBrocq, an established fast-paced, high volume Plaintiff's Personal Injury Law Firm, located in Plainfield, NJ is seeking a full-time attorney with extensive experience in Personal Injury Protection (PIP) Arbitration. Garges Grabler and LeBrocq has approximately 120 employees with 12 offices throughout New Jersey including Philadelphia. We...

  • Warehouse Associates

    4 weeks ago


    Plainfield, New Jersey, United States Pep Boys Full time

    **** **Warehouse Associates** **Warehouse Associates** **Requisition ID:** **Category:** Distribution Centers **Pay Rate $18.50 Plus Over Time Pay Over 40 Hours** **Position Summary** The Warehouse Associate is responsible for ensuring inventory accuracy and integrity in the distribution center/hub by carefully checking in parts and tires, completing...


  • Plainfield, New Jersey, United States C&L Autobody LLC Full time

    Looking for a friendly and customer-focused individual to join our team at C&L Auto Body in Plainfield, NJ. If you excel in a fast-paced environment and enjoy providing top-notch service, this role is perfect for you. As a Customer Service Representative, you will be at the forefront of our operations, ensuring our valued customers receive exceptional care....

  • Relationship Banker

    1 month ago


    Plainfield, New Jersey, United States PNC Full time

    Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...


  • South Plainfield, New Jersey, United States Grainger Full time

    Work Location Type: Onsite As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to...


  • South Plainfield, New Jersey, United States Grainger Full time

    Work Location Type: Onsite As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to...


  • Plainfield, New Jersey, United States CMA CGM Full time

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and...

  • Senior Trust Officer

    3 weeks ago


    Plainfield, New Jersey, United States Old National Bank Full time

    Senior Trust OfficerJob LocationsUS-IL-PlainfieldCategory/FunctionTrust/Wealth ManagementPosition TypeRegular Full-TimeRequisition ID Workplace TypeOn SiteOverviewOld National Bank has been serving clients and communities since 1834. With $48 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted...

  • IT Project Manager

    4 weeks ago


    Plainfield, New Jersey, United States Eliassen Group Full time

    Our World Class Client (or Eliassen Group) is seeking an IT Project Manager to have single point accountability, or can possibly be under the general direction of a Project Director or Senior PM. The Project Manager I (PM-I) position is responsible for the management, or the assistance of managing, all phases of project planning and execution to ensure all...


  • Plainfield, New Jersey, United States HarborChase of Plainfield Full time

    Essential Functions: Develops and implements inspiring success oriented Life Enrichment programs designed to meet the overall needs of the residents based on the person centered care approach. Develops meaningful and purposeful activity programs to enrich the lives of the residents and families Develops and implements monthly activities program calendar...

  • Warehouse Operator

    3 weeks ago


    Plainfield, New Jersey, United States LandOLakes Full time

    Warehouse Operator (1st Shift)SHIFT: Day Shift; Monday through Friday. March - August start time would be 9:30 am to 6:00 pm. Outside of this time period start time would be 7:30 am to 4:00 pm. During peak season, work may need to be performed during non-standard hours, including nights and weekends. At times, the ability to work overtime also may be...

  • Pharmacy Technician

    4 weeks ago


    South Plainfield, New Jersey, United States RWJBarnabas Health Full time

    Pharmacy Technician (Onsite at South Plainfield)Req #: Category:PharmacyStatus:Per DiemShift:DayDepartment:Specialty PharmacyLocation:Livingston Services Corp, 603 Montrose Ave, South Plainfield, NJ 07080Job Overview:The Pharmacy Technician assists in the provision of pharmaceutical services under supervision of the Registered Pharmacist by performing the...


  • Plainfield, New Jersey, United States Duke Energy Full time

    More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and...


  • Plainfield, New Jersey, United States Duke Energy Full time

    More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and...


  • South Plainfield, New Jersey, United States Momentum Solar Full time

    Retail Customer Service SpecialistDepartment:RETAIL LEAD GENLocation:SOUTH PLAINFIELD, NJRetail Customer Service SpecialistLocation: New JerseyWho We Are:A 2022 Best Places to Work and TOP CEO Award Winner, Momentum Solar has become the fastest growing and top residential solar company in the nation, redefining solar energy. Momentum-s team culture has often...


  • South Plainfield, New Jersey, United States Volvo Group Full time

    Senior Project Manager/Real EstateLocation:S. Plainfield, NJ, US, 07080Greensboro, NC, US, 27409Position Type: ProfessionalTransport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest...


  • Plainfield, United States Spherion Full time

    Bilingual in Spanish and English. The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client issue, offer possible solutions or...


  • Plainfield, United States Spherion Full time

    Bilingual in Spanish and English. The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client issue, offer possible solutions or...


  • Plainfield, United States hendrickstherapy Full time

    Job DescriptionJob DescriptionOur mission at Hendricks Therapy is to provide outpatient mental health services to those who place their trust in us. We will provide acceptance and compassion, recognizing that each person deserves respect and understanding as they journey toward good mental health. We will strive to empower, challenge, educate, and support...

  • Call Center

    1 month ago


    Plainfield, United States Bassett Services Inc Full time

    Overview: Call Center-Customer Service Representative Salary: $18 - $23/hour + up to $400/week in commission Hours: Mon-Fri + Fri-Mon shifts available 8am-5pm + 10am-7pm shifts available Location: 706 W Main St. Plainfield Are you looking to jump in a dynamic, innovative and growing career opportunity. Bassett Services offers you a small business feel,...


  • Plainfield, United States Garces, Grabler &Lebrocq Full time

    Job DescriptionJob DescriptionSalary: $18-23We are looking for two Bilingual Spanish speaking Intake Call Center Agents in Plainfield and Perth Amboy, NJ, to play a pivotal role in the firm's client acquisition and Intake team by providing administrative support to intake leads for new and prospective clients. The Intake Call Center...


  • Plainfield, United States Genuine Parts Company Full time

    Job DescriptionThe Call Center Customer Service Manager will manage and work with a team of Call Center Representatives. This manager will work directly with the Customer Service Representative on scheduling, attendance and ongoing workflow for the department. Manager will communicate regularly with the Director of Customer Service along with other...


  • Plainfield, United States Wakefield & Associates Full time

    **Facilities are located in Plainfield and Elizabeth** The Eligibility Services Representative is responsible for the provision of financial screening to qualify patients/guarantors for applicable federal, state, county, and local programs including but not limited to, charity care, Medicaid, ACA counseling. The qualifying individual will, investigate and...


  • Plainfield, United States Wakefield & Associates Full time

    Job DescriptionJob Description**Facilities are located in Plainfield and Elizabeth**The Eligibility Services Representative is responsible for the provision of financial screening to qualify patients/guarantors for applicable federal, state, county, and local programs including but not limited to, charity care, Medicaid, ACA counseling. The qualifying...

  • Staffing Assistant

    3 weeks ago


    Plainfield, United States Elwood Staffing Full time

    Job DescriptionJob DescriptionWhen you join the Elwood family, you become part of a team that fosters a culture of integrity, winning and achieving results, providing superior customer service, and helping others. We help people find jobs and help employers find the people they need to be successful. You can leave the office each day knowing that you made a...

  • Staffing Assistant

    3 weeks ago


    Plainfield, United States Elwood Staffing Full time

    When you join the Elwood family, you become part of a team that fosters a culture of integrity, winning and achieving results, providing superior customer service, and helping others. We help people find jobs and help employers find the people they need to be successful. You can leave the office each day knowing that you made a difference in your community....

  • Staffing Assistant

    4 weeks ago


    Plainfield, United States Elwood Staffing Full time

    Job DescriptionJob DescriptionWhen you join the Elwood family, you become part of a team that fosters a culture of integrity, winning and achieving results, providing superior customer service, and helping others. We help people find jobs and help employers find the people they need to be successful. You can leave the office each day knowing that you made a...


  • Plainfield, IN, United States Genuine Parts Company Full time

    Job DescriptionThe Call Center Customer Service Manager will manage and work with a team of Call Center Representatives. This manager will work directly with the Customer Service Representative on scheduling, attendance and ongoing workflow for the department. Manager will communicate regularly with the Director of Customer Service along with other...


  • South Plainfield, United States CLEAR CONSCIENCE COUNSELING LLC Full time

    Job DescriptionJob DescriptionWe are seeking a Bilingual Administrative Assistant to join our team! You will perform clerical and administrative functions in order to drive company success.Responsibilities:Draft correspondences and other formal documentsPlan and schedule appointments and eventsGreet and assist onsite guestsAnswer inbound telephone...


  • Plainfield, United States Garces, Grabler &Lebrocq Full time

    **Duties & Responsibilities** - _Answer phone calls, respond to perspective_ _calls_, _and take notes._ - _Ask a series of questions for the_ _purpose of compiling data to determine the next course of action._ - _Receives, evaluates, collects data, and coordinates referral activities in collaboration with the Referral Department._ - _Reviews all alert calls...

  • Staffing Assistant

    4 weeks ago


    Plainfield, United States Elwood Staffing Full time

    When you join the Elwood family, you become part of a team that fosters a culture of integrity, winning and achieving results, providing superior customer service, and helping others. We help people find jobs and help employers find the people they need to be successful. You can leave the office each day knowing that you made a difference in your community....


  • Plainfield, United States Clopay Corporation Full time

    Clopay Corporation is North America’s largest garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team. We have an excellent opportunity for a Customer Service...


  • Plainfield, United States Dermindy Full time

    **Patient Service Representative** at The Dermatology Center of Indiana Plainfield, IN **Primary Responsibilities:** The following is an overview of the essential job functions and responsibilities, this may not be an all-encompassing list: * Completing patient check-in and check-out procedures * Answering incoming calls and providing appropriate follow-up *...


  • Plainfield, United States Sunbelt Staffing Full time

    Job DescriptionJob DescriptionMinimum 1+ years speech therapy experience required.Sunbelt is interviewing for a full-time Bilingual Speech Language Pathologist (SLP) position near Plainfield, NJ. Enjoy guaranteed hours, comprehensive benefits, and paid time off.Position Details:Caseload: K-12th grade Guaranteed Hours Weekly Pay Job Description:Provide direct...


  • Plainfield, United States Matt Heath - State Farm Agent Full time

    Job Title: Bilingual Spanish Customer Service Representative Company: Matt Heath State Farm Agency About Us: Matt Heath State Farm Agency is a reputable insurance provider committed to delivering exceptional service to our diverse clientele. With a focus on integrity, reliability, and personalized solutions, we strive to exceed expectations and build lasting...


  • Plainfield, United States Guest Worldwide Full time

    **Customer Service Representative** CAROUSEL_PARAGRAPH * Plainfield, Indiana * Sales * R2203 Sysco Guest Supply, LLC ** Share Job** ** Job Description** **Company:** US2160 Sysco Guest Supply, LLC**Zip Code:** 46168**Minimum Level of Education:** High School or Equivalent**Minimum Years of Experience:** 1 Year**Employment Type:** Full Time**Travel...