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Call Center Intake Agent
3 months ago
**Duties & Responsibilities**
- _Answer phone calls, respond to perspective_ _calls_, _and take notes._
- _Ask a series of questions for the_ _purpose of compiling data to determine the next course of action._
- _Receives, evaluates, collects data, and coordinates referral activities in collaboration with the Referral Department._
- _Reviews all alert calls for leads and creates leads on case management system - Smart Advocate._
- _Processes and uploads documents in case management system._
- _Organizes and scans documents._
- _Research police reports in Legal Plex._
- _Schedules and calendars appointments for the Investigators._
- _Maintains legal files and other relevant information in digital databases._
- _Disputes denial claims._
- _Makes transportation arrangements for clients and manages car service accounts._
- _Interacts with attorneys and paralegals to discuss the intakes timely. Communicate constructively and enhance resolutions._
- _Provides support to other administrative staff and performs other duties as assigned._
**Qualifications**
- _Communication effectively, actively listen, and convey points clearly and proactively._
- _Excellent verbal and written communication skills._
- _Demonstrate ability to use standard office equipment._
- _Proficient in Smart Advocate or similar case management system._
- _Proficient in Microsoft Office Suite or related software._
- _Excellent organizational skills and attention to detail._
- _Highly self-motivated._
- _Ability to multi-task in a demanding environment._
- _Attention to details._
- _Display a positive and professional with internal and external clients._
- _Flexibility and adaptability: may change direction and/available for overtime._
- _Possess critical thinking._
- _Excellent people skills._
- _Understanding of legal terminology and documentation._
- _Thorough understanding of GGL’s core values and goals._
- _Experience in working in a professional environment Medica/Health or Personal Injury Law firm experience._
- _Bilingual, facility with English and Spanish is highly desirable._
**Education & Experience**
- _High School Diploma, GED or equivalent._
- _Data Management preferred._
- _At least 2 years of experience in a Personal Injury legal firm or Medical Industry as a Receptionist, Medical Assistant or Referral Assistant._
**Physical Requirements**
- _Prolonged periods sitting at a desk and working on a computer._
- _Must be able to lift 15 pounds at times._
- _Able to travel to offices of GGL (Garces, Grabler & LeBrocq) as needed._
We have bonuses, as well as birthday lunches, December holiday party, summer picnic, and other firm activities. Plus, GGL has season tickets to the New Jersey Devils, as well as Rutgers Football, Basketball, and Wrestling.
Pay: $18.27 - $23.56 per hour
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8-hour shift
- Monday to Friday - 9 am to 6 pm
- Weekends as needed.
**Education**:
- High school or equivalent (required)
**Experience**:
- Call center: 2 years (required)
- Customer service: 2 years (required)
**Language**:
- Spanish (required)
Work Location: In person.
