Customer Care Support Agent

1 month ago

Mobile, Alabama, United States VXI Global Solutions Full time

*This is a remote position that can be performed in the following states: TX, UT, KS, OK, GA, NC, IN, PA, SC, LA, TN, AL, KY, MS, OH, MI, NV, FL, MO, AK, OR*

Customer Service Specialist

Do you consistently bring a positive attitude and contagious energy to all interactions with customers and team members? Are you passionate about delivering exceptional service and exceeding customer expectations? If so, we have an exciting opportunity for you. We're looking for a team member who shares our commitment to going above and beyond the standard "customer service" to leave a lasting, positive impression on our customers.

About the Client:

The client is the nation's leading technology company that designs and manufactures consumer electronics, computer software, and online services. Their products are known for their sleek and modern design, user-friendly interfaces, and high quality. The company has a strong brand and a loyal customer base and is recognized globally as a leader in the technology industry.

What you'll do:

As a Customer Service Specialist, your primary responsibility will be to provide exceptional phone support to our customers. You will be required to handle a variety of interactions, including order status inquiries, changes to orders placed online, and addressing shipping or payment issues. Our top- performing specialists are knowledgeable about our policies and procedures and are skilled at effectively communicating with customers to provide appropriate recommendations based on their needs.

In this role, it is essential to create a memorable and unique customer experience. You will need to stay up-to-date with process changes, product features, and events that may impact customers by utilizing multiple sources of information. Our dynamic, performance-based work environment includes monitored, recorded, and assessed customer interactions. Additionally, teamwork is critical to learning the role and maintaining a successful group culture. We value self-motivation, customer focus, and a positive attitude toward teamwork.

What We Require

  • Must have an HS diploma or GED,
  • 2-3 years of experience in sales, customer service, or support, with the majority of that experience in a customer-facing role.
  • Strong written and verbal communication skills in English
  • Passionate about providing exceptional customer service and exceeding expectations
  • Proficient in navigating ambiguous customer situations and finding solutions
  • Active listening skills and attention to detail in addressing customer inquiries
  • Skilled at engaging customers and building rapport
  • Maintains professionalism in various customer and peer interactions
  • Approachable and responsive to the needs of peers and customers
  • Proven track record of achieving consistent results
  • Ability to multitask, prioritize, and navigate multiple work streams and tools
  • Able to work independently with minimal supervision
  • Patient and empathetic in addressing complex customer issues
  • Willing and able to appear on live video with co-workers
  • Typing speed of at least 35 WPM with 95% accuracy
  • Able and willing to work an 8-hour shift, 5 days a week, including holidays, and with flexibility during peak demand periods.

Work with us, and you'll enjoy the following:

  • $17.31/ hour
  • Full-Time, 40-hour/week schedule
  • 100% paid training
  • Optional medical, dental, vision, and life insurance available. Effective after the first full calendar month of work completion if elected.
  • We have a fantastic referral program where you will earn $20 on every check for each person you refer that is hired. You and your referral will earn $20 on every paycheck for the entire time you remain active with us There is no cap for referral payouts
  • Discounted cell phone plan through T-Mobile that is $25 a month for unlimited talk, text and data. You can sign up for up to 5 lines @ $25 each, so your whole family can enjoy them.
  • Opportunities for advancement and professional development
  • Personal benefits of 100% working from home, including saving time, money, and the environment

What Remote Life With VXI Requires

  • Internet access provided by a cable or fiber provider
  • The minimum upload speed of 5 Mbps
  • Minimum download speed of 20 Mbps
  • Availability of an Ethernet connection to the internet source is required
  • A secure dedicated office space where monitors are not seen by anyone outside of VXI
  • An environment free from noise where conversations with customers cannot be overheard

Join us to become a part of our exceptional team of Customer Service Specialists

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