Member Concierge Associate
1 month ago
FashionPass is an online, subscription-based clothing and accessory rental service for women. We are revolutionizing the retail industry as we know it and we are on a mission to empower women to look and feel like the best version of themselves one outfit at a time.
We're looking for a Member Concierge Associate who is eager to be part of a rapidly growing start up. At FashionPass, we believe in genuine, no BS customer service and treat our customers the same way we treat our best friends. As a Member Concierge Associate, you'll work directly with our amazing clients to deliver an unparalleled renting experience. This position will report to our Director, Member Concierge.
What You'll Do:
- Seamlessly navigate between multiple client interactions and internal systems, while working toward clearly defined goals
- Provide styling advice and support based on members needs, fit, and lifestyle preferences
- Manage genuine relationships with customers to ensure they receive high quality service
- Provide friendly, personal and compassionate support that aligns with our company brand and voice, directly impacting our client retention
- Be empowered to think outside the box and deliver personalized solutions to each client
- Identify opportunities and have the ability to impact how we evolve and continue to delight our clients
Qualifications:
- 1+ years customer service/hospitality experience
- Can-do attitude + a willingness to learn and take on new challenges
- Excellent written and verbal communication skills
- You are deeply passionate about being a client advocate; you're often told you have an amazing attitude and know exactly how to brighten someone's day
- You are comfortable working across multiple communication channels (email, phone, chat, etc...)
- You are a natural problem solver who is known for your creative solutions. You have great communication skills, and are able to effectively communicate with Management and co-workers
- Most importantly you are kind, bright, and know how to hustle
Benefits & Perks:
Health Benefits
FashionPass Membership
Casual dress
Fun office environment
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