Technical Consultant
1 month ago
Calling all innovators – find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Technical Consultant
Position Purpose:
A Technical Services Analyst works in a team environment while setting up servers to be installed at client sites located throughout the country. Travel to these client sites is a primary component to the position. The role allows you to grow your technical abilities while working with AIX, Linux and Windows Server operating systems. There are opportunities to hone your troubleshooting and training skills while working through support cases submitted by clients.
Essential Job Responsibilities:
1. Field inbound technical support calls from clients in the financial services industry.
2. Field inbound email support questions from clients.
3. Work client cases from inception to resolution while managing client expectations.
4. Place outbound client calls as part of project work.
5. Configure servers for use with Fiserv solutions.
6. Perform server installations at client sites.
7. Compose or review technical documentation such as knowledge base solutions, log support activity and draft requests for program changes.
8. Perform system administration duties.
9. Conduct client and peer-to-peer training.
10. Performs other duties as required.
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
Required Qualifications:
Education:
• Bachelor's Degree in Computer Science or similar education in a related discipline is preferred.
• Related work experience may be substituted for educational requirement.
Job Related Experience:
• Hands-on work with networking, PCs and operating systems.
• Call center or other phone work experience.
• Customer service experience.
• Experience with AIX or other versions of Unix.
• Experience with Linux.
• Experience with server virtualization concepts.
Additional Skills/Knowledge:
• Experience with Windows Server and SQL.
Travel Required:
• Frequency of travel 25%.
Preferred Qualifications:
• Bachelor's degree.
• AIX or Unix experience.
• Three years of relevant phone support and technical work experience.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune magazine's "World's Most Admired CompaniesTM" 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI's Internet Crime Complaint Center.
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