Securities Operations Service Specialist 2
3 weeks ago
Management Level
IEquiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ US is a leading provider of ownership data management, analytics and advisory services to public and private companies as well as corporate issuers and mutual funds. EQ offers a comprehensive product set, including transfer agency services, cap table management, equity compensation services, proxy solicitation and advisory services, private company solutions and bankruptcy claims administration services. Affiliates include, D.F. King and Co., Inc., Astrella Private Company Solutions, Inc., and Donlin, Recano & Company, Inc. Learn more at:
EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.
***This is a permanent, full-time role and will be fully onsite in our Mendota Heights office
Role Summary
Office Services team handles all processing activities associated with incoming and outgoing daily mail. The team provides coverage for the physical window for mailing vendors and couriers. The team is also responsible for reports of certificates that are no longer valid. Office Services manages internal requests including inventory.
Core Duties/Responsibilities
The successful candidate will be responsible for the following:
- Customer Service (internal & external)
- Researching inquires
- Reviewing time sensitive and/or complex documents
- Revising departmental procedures
- Coordinate situations that involve other departments.
- Sorting and delivering incoming mail
- Internal mail runs
- Identifying, cancelling certificates, and destruction of certificates
- Handling internal customer requests
- Central Supplies - Ordering and managing inventory
- Processing outgoing mail - USPS, Fed Ex, UPS
Skills, Capabilities and Attributes
The successful candidate will demonstrate the following experience, skills and behaviors:
- Strong attention to detail and accuracy skills
- Ability to work independently and multi-task
- Experience in SunStar, IRIS, Data Center Management (DCM), WinApp, PacTrac, Crystal Reports, Macros, mail room environment.
- Intermediate knowledge of Microsoft Office Suite
- Excellent verbal, written, and interpersonal communication skills.
- Organization, time-management, and prioritization skills
- Team player with strong relationship-building skills
Education Requirements
- High school Diploma or equivalent GED.
Experience requirements
- 18+ months of experience in one or a combination of the following: customer service, operations, financial services, accounting, business processing, analytical, financial, clerical, or call center.
- Lift 30 lb boxes.
Compensation
- $ per hour
Equal Opportunity Statement
We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.
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