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Customer Service Representative
4 months ago
Job Description:
Primary Responsibility :
Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints
What You'll Do :
- Responds to all customer inquiries and complaints concerning workorders, shipments, inventory counts, etc.
- Reports customer feedback to management.
- Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.
- Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.
- Assures proper invoicing of accounts by verifying computergenerated invoices.
- Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors
- Schedule loads as required.
- Maintain updated reports to ensure all loads are empty and closed.
- Resolve refused product, over, short and damaged (OS&D) orders.
- Follow attendance policy, show up for work on time and ready to work assigned shift.
- Perform other duties as required and assigned.
What Experience and Education You Need :
- High school diploma or general education degree (GED).
- 02 years of related work experience.
What Could Set You Apart :
- Ability to work in a fast paced environment.
- Ability to handle multiple tasks at the same time.
- Flexibility and initiative.
- Experience working with challenging customers.
- Excellent communication skills.
- Strong problem solving skills
- Understand the specific needs and requests of customers, the nature of their product and storage and handling needs.
- Must be able to relate to other people beyond giving and receiving instructions: they must get along with coworkers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor.
- Knowledge of Warehouse Management Systems
- Knowledge of Microsoft Office Suite.
- Desktop computers.
- Accurate typing and data entry skills
Physical Requirements :
- Requires the ability to sit for long periods of time, with frequent interruptions
- Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
- Requires manual dexterity with normal hand and finger movements for typical office work
- Talking, hearing, and seeing are important elements of completing assigned tasks
- May require travel by automobile and airplane up for business
- May require a visit facility operations in temperatures at or below freezing
- May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
- Requires the use of various electronic tools
- Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
- Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management
Work Environment :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
What We Offer :
Our associates know the answer to the question What's in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being.
Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
EOE/AA M/F/D/V DFW.