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Assistant Director of Ticket Operations
4 months ago
Internal Job Number: P08037UF
Description:
The Department of Athletics is seeking an Assistant Director of Ticket Operations. This is a full-time (1.0FTE), 12-month, professional faculty position.The mission of the OSU Department of Athletics is to Go Build Excellent, Authentic, Visionary Student-Athletes (GO B.E.A.V.S.).
The Assistant Director of Ticket Operations is responsible for, and will be the primary manager and the point of contact for Women's Basketball, Wrestling, and other Olympic sports and special events as needed. Responsibilities include event creation, presentation, and maintenance of e.venue, pre-event sales, game-day sales preparation, ticket operations at events and post-event reconciliation. This position will be responsible for handling cash and credit card charges for deposit. Additionally, this position will assist with ticket operations for Football and will supervise the will call booth on game days. Position is expected to have the ability to upsell on inbound calls and make outbound calls related to their assigned sports to generate revenue.
Minimum Qualifications (Staff) / Guidelines (Faculty):
Typically requires Bachelor's degree from an accredited university or college in Business, Marketing, Sports Management, or related field. Experience in a professional or intercollegiate athletic ticket office.
Requirements :
Bachelor's degree from an accredited university or college in Business, Marketing, Sports Management, or related fieldAND
Two (2) years of experience in a professional or intercollegiate athletic ticket office with progressively responsible experience in ticket operations
OR
Three (3) years of experience in a professional or intercollegiate athletic ticket office with progressively responsible experience in ticket operations. Student experience may be considered.
One (1) year of experience utilizing the Paciolan ticketing system including digital ticketing.
Familiarity with NCAA rules and regulations.
Proficient in Microsoft Word and Excel.
Proven excellence in interpersonal and customer service skills.
Ability to build rapport and maintain relationships at all levels.
Strong problem solving, time management and organizational skills.
Ability to initiate and complete projects within deadlines.
A demonstrable commitment to promoting and enhancing diversity.
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.
This position requires driving a university vehicle or a personal vehicle on behalf of the university; therefore, the incumbent must successfully complete a motor vehicle history check, possess and maintain a current, valid driver's license in their state of residence, be determined to be position qualified and self-report convictions as per University Policy
Type:
May be required to work evenings and weekends.May travel with assigned sport(s) for post-season or pre-conference events.
Additional Salary Information: Salary is commensurate with skills, education, training and experience
