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Global Frontline Engagement Lead

3 months ago

Las Vegas, Nevada, United States eBay Full time

At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

The Engagement Lead is part of the Global Frontline People Experience team and is responsible for global engagement across our Authentication Operations, TCG Player and Goldin Auctions frontline organizations The role will lead the design and execution of the engagement strategy and implementation, plays a key role in crafting an outstanding people experience for the global organization and will work collaboratively with the leadership team and other people experience, engagement and learning resources

What you will accomplish:

  • Identify engagement strategic priorities in partnership with organizational leadership based on best practices, outstanding location needs and employee feedback.
  • Build and implement action plans to drive the strategic priorities and execute on engagement programs globally
  • Engage with employees, organizational leadership, learning & engagement partners inside and outside of the organization and people experience on the ideation, prioritization and execution of strategic priorities and actions
  • Maintain and coordinate calendars and scheduling for programs and events, identifying when events are best delivered globally or locally
  • Coordinate with local partners and equip them to implement global engagement plans at a local level
  • Accountable for execution of site engagement activities at a site level
  • Partnership with COI leads to establish business level participation and connection to drive DEI and engagement goals
  • Stand up and lead a voice of the employee forum, to include facilitation of meetings, follow up and administration, integration of feedback to action plans and priorities, and providing updates and output to leadership.
  • Gather and report out on metrics to all levels of leadership to illustrate progress and impact

What you will bring:

  • BA preferred and 5+ years relevant work experience
  • Ability to manage projects from ideation to implementation, and maintain programs as they transition from project to run the business status, particularly in the engagement/people initiatives area.
  • Organized, attention to detail and ability to manage multiple programs and competing priorities at one time
  • Upbeat with a positive outlook on eBay and respect for the eBay brand
  • Passionate about their work and crafting a positive customer and employee experience
  • Advocate for employees across all levels, experience and sites
  • Cross functional business partnership
  • Has direct knowledge of and experience with an operations environment and the outstanding needs to be addressed through programs and approaches
  • Sees the big picture and connects strategy to action plans and execution
  • Creative problem solver with an ability to think outside of the box to generate ideas and translate them into relevant results that have business impact
  • Strong collaborator and relationship manager who can achieve results in partnership with others and build an engaging, inclusive environment
  • Flexes work style to be effective and impactful with people across many levels, locations/time zones and cultures
  • Able to work independently and in a team to achieve results; able to mobilize groups and achieve results with and through others
  • Gather and analyze insights to report on impact and experience
  • Experience with engagement initiatives, event planning, recognition programs and communications a plus

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