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Airport Account Manager

3 months ago

Fort Lauderdale, Florida, United States ERMC Aviation LLC Full time

Responsabilidades Principales

  • Establecer alianzas con clientes y ser un ejemplo en la prestación de un servicio al cliente excepcional.
  • Revisar informes operativos y financieros para garantizar que la estación cumple con los objetivos y tomar medidas correctivas según sea necesario.
  • Garantizar el cumplimiento de políticas, procedimientos, normas, requisitos del cliente y requisitos gubernamentales/regulatorios.
  • Participar en investigaciones de relaciones laborales al surgir quejas y resolver problemas de manera profesional y oportuna.
  • Promover y cumplir con las políticas relacionadas con Seguridad, Anti-Acoso y Oportunidad de Empleo Iguales.
  • Contratar nuevos empleados para garantizar una dotación de personal adecuada, promover iniciativas de construcción de equipos y realizar actividades de entrenamiento/mentoreo para desarrollar y motivar a los miembros del equipo.
  • Asegurarse de que los empleados estén adecuadamente capacitados y auditar los registros de seguridad según sea necesario.
  • Establecer, medir y gestionar el rendimiento propio y de los demás. Liderar a los miembros del equipo para lograr/superar objetivos y metas operativas y financieras.
  • Garantizar el cumplimiento de las reglas y normas de todas las agencias regulatorias relevantes y leyes aplicables.
  • Realizar otras tareas relacionadas asignadas dentro de las capacidades de habilidad y experiencia apropiadas esperadas para este puesto.

Calificaciones Básicas

  • Requisitos previos:
  • Debe ser un residente local (en el estado).
  • Licencia de conducir válida en el estado.
  • Capacidad para aprobar un examen de drogas previo al empleo.
  • Capacidad para aprobar una verificación de antecedentes de hasta 10 años.
  • Deben tener autorización para trabajar en los Estados Unidos según lo define la Ley de Reforma Migratoria de 1986.
  • Debe completar la capacitación en rampa y SIDA para obtener la identificación de seguridad de la autoridad del aeropuerto.

Educación

  • Diploma de escuela secundaria o GED.

Experiencia

  • Dos años o más de experiencia relevante.

Conocimientos, Habilidades y Habilidades

  • Fuertes habilidades para resolver problemas.
  • Excelentes habilidades de servicio al cliente.
  • Debe tener excelentes habilidades interpersonales y de comunicación.
  • Debe tener fuertes habilidades organizativas.

Calificaciones Preferidas

  • Educación:
  • Educación universitaria de cuatro años o experiencia equivalente.
  • Experiencia:
  • Cuatro años o más de experiencia relevante.
  • Experiencia de supervisión relevante.
  • Conocimientos, Habilidades y Habilidades:
  • Capacidad para aplicar soluciones creativas que tengan un impacto positivo en los resultados.
  • Capaz de resolver eficazmente conflictos entre empleados.
  • Fortalezas de liderazgo y capacidad para crear una fuerza laboral apasionada y eficiente.

Condiciones de Trabajo

  • Horario de Trabajo:
  • Deberá tener flexibilidad para trabajar en una variedad de turnos, incluidos noches, fines de semana, días festivos y horas extras. Operamos en un entorno de subasta de turnos.
  • Ambiente de Trabajo:
  • Debe estar alerta a vehículos en movimiento o aeronaves y usar equipos de radio.
  • Disfrutar del aire libre a diario (sol, lluvia, aguanieve o nieve). Puede estar expuesto a una amplia variedad de condiciones climáticas, ruidos de aviones y maquinaria, humos, suciedad y polvo durante períodos prolongados.
  • Requisitos Físicos:
  • Debe poder levantar/cargar/empezar/halar y mover elementos de 70 libras o más de manera regular y levantar repetidamente pesos de 40 a 50 libras en superficies elevadas.
  • Debe poder caminar, subir, doblarse, arrodillarse, gatear e inclinarse con frecuencia y por períodos prolongados.
  • Debe poder trabajar en lugares estrechos o altos.
  • Debe poder llevar objetos pesados arriba y abajo de las escaleras de la pasarela de aviones.
  • Capacidad para estar de pie, sentarse, hablar, escuchar, ver, alcanzar, inclinarse, arrodillarse y usar las manos y los dedos para operar una computadora, teclado, impresora y teléfono.

Responsabilidades de Supervisión

  • Experiencia supervisora requerida.