Global Shares

2 months ago

Westerville, Ohio, United States JPMorganChase Full time

Job Description
If you are seeking a client facing role that promotes exceptional customer service and innovation this may be the position for you.
As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service.
Job Responsibilities

  • Provide excellent customer service via email and phone at 1st and 2nd level response
  • Escalate unresolved issues to 2nd and 3rd line support teams
  • Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)
  • Provide ad-hoc training and education to users as well as contribute to Knowledge base articles
  • Maintaining contact with customers throughout the ticket life cycle
  • Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities.

Required Qualifications, Capabilities and Skills:

  • Excellent Customer Service skills in telephone and email etiquette through the English language.
  • Strong problem solving skills.
  • Client focus, interpersonal skills and ability to network.
  • Proactivity and Continuous Improvement mindset.
  • Maintains highest level of technical skill in field of expertise.
  • This position requires a high degree of discretion and judgement.
  • Passion for learning new things every day and a continuous improvement mindset

Preferred Qualifications, Capabilities and Skills:

  • University degree in Economics, Finance or equivalent work experience desired.
  • Experience in Customer Service role, preferably in the Financial Services or Software industry.
  • Experience with Contact Center solutions

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

  • Virtual Banking Assistant lll

    2 months ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description We have a passion for helping customers, building relationships, and delivering extraordinary customer service. You will acquire, manage, retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs.As a Virtual Banking Assistant III in Consumer Banking,...

  • Data Management Vice President

    1 month ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Join the Firmwide Business Resiliency Team ("FBRT") responsible for the design of the firm's Resiliency Program. This role offers a close collaboration with the firm's senior leadership, the LOB / Functional Resiliency teams, Risk Management and Audit to ensure that the resiliency program is commensurate with the risk-taking activities of the...

  • Product Controller, Senior Associate

    4 weeks ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Join a team where you can use your Intellectual curiosity, technical expertise and innovative focus on effective processes and controls.As a Consumer and Community Banking Controller focused on reporting for Home Lending, you will be at the forefront of changing requirements, complex business initiatives and an ever-changing market...

  • Vice President User Experience Research

    1 month ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers and bring your thought leadership and expertise to the team.As a Vice President of Experience Research in Operations, you will play a pivotal...

  • Senior Product Associate

    2 months ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.As a Senior Product Associate in Customer Identity & Authentication - Secure Insights - Data, you contribute to the team by leveraging your expertise...

  • Product Design Lead

    4 weeks ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description You will work closely with User Experience leads, Product Owners, Data Owners, and Tech Teams to implement solutions that incorporate cloud computing, large language models (LLM), artificial intelligence (AI), and ChatGPT. This role is ideally suited for people that want to learn more about how Finance works in a large institution, and who...

  • Experience Design Senior Associate

    2 weeks ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.As an Experience Design Senior Associate in Machine Learning Intelligence Operation (MILO), you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced...

  • Vice President, Product Manager

    2 months ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.As a Product Manager in Digital Channels, you are an integral part of the...

  • Senior Automation Engineer

    2 months ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible in Wealth Management Global Shares Technology.As a Lead Software Engineer at JPMorgan Chase within the Consumer & Community Banking Wealth Management, you are an integral part of an agile team that works to enhance, build,...

  • Mobile Platform Product Lead

    4 weeks ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. This role is critical to support and manage our Chase mobile application...

  • Product Manager

    2 months ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.As a Product Manager in Consumer Banking - Assisted Account Opening, you...

  • Tech Risk and Controls Lead

    2 months ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description As a Tech Risk and Controls Lead at JPMorgan Chase, you will be responsible for identifying, and mitigating compliance and operational risks in line with the firm's standards. You will also provide subject matter expertise and technical guidance to technology-aligned process owners, ensuring that implemented controls are operating effectively...

  • User Experience Design Associate

    2 weeks ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Join as a key team player in experience design, contributing to impactful user experiences in the digital financial space.As an Experience Design Associate in Chase Consumer Banking, you will play a crucial role in conceptualizing, structuring, and detailing our offerings within the context of a broader user journey. Leveraging your...

  • Human Resource Change Management, Associate

    3 weeks ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description The goal of the Human Resources (HR) function at JPMorgan Chase is to deliver personalized and frictionless customer experiences for also work for our businesses, across the moments that matter (from Hire to Retire). Be a part of this experienceAs an HR Change Management Associate within the HR Change Management team, you will play a pivotal...

  • Site Reliability Engineer III: Fraud, Risk Technology team

    2 months ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description There's nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.As a Site Reliability Engineer III at JPMorgan Chase within the Fraud, Risk Technology of Corporate Sector, you will solve complex...

  • Risk Management

    3 weeks ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company,...

  • Site Reliability Engineer III, Legal Technology

    1 month ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description There's nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.As a Site Reliability Engineer III at JPMorgan Chase within the Legal Technology of the Corporate Sector, you will solve complex and...

  • Sr Lead Software Engineer- Cloud Platform Engineer, AWS

    2 months ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Be an integral part of an agile team that's constantly pushing the envelope to enhance, build, and deliver top-notch technology products.As a Senior Lead Software Engineer at JPMorgan Chase within the Consumer & Community Banking - Technology team, you are an integral part of an agile team that works to enhance, build, and deliver trusted...

  • Risk Management

    4 weeks ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Bring your expertise to JPMorganChase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company,...

  • Authentication and Authorization Senior Product Associate

    1 month ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.As a Senior Product Associate in Identity and Access Management - Authentication and Authorization, you contribute to the team by leveraging your...