Logistics Operations Specialist RDU FY-OO
3 weeks ago
- Coordinate transport services for customer orders, including exceptional and special transport requests, using our transport management systems
- You will select transport modes, logistics service providers within the agreed selection parameters, to ensure on-time pick-up and delivery service in full
- Handle manual order entries
- Complete administrative tasks including cost allocations and effort reporting, and prepare standard reports like document monitoring and forecasting
- Execute event monitoring services to guarantee agreed delivery service, checking and opening deviation reports based on event monitoring
- Issue, receive, and respond to deviations reported and propose corrective actions
- Recognize and escalate operational and systems issues impacting the service in time to your management
- Adhere to, if applicable, Kuehne+Nagel Engine Chain product standards
- 3+ years of working experience in the logistics and/or customer service sector
- Knowledge & understanding of Road, Sea, Aerospace, or Air Transport
- Demonstrated commitment to providing excellent customer service
- Ability to understand and execute new processes and systems
- Interest to work with transport management systems
- Good knowledge of Microsoft Office suite
- Capable of handling time-critical tasks and adhering to schedules and deadlines, especially customer-related
- Understanding and respect for confidentiality and compliance regulations
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