Community Support Coordinator

Found in: beBee jobs US - 2 weeks ago

Park Rapids, Minnesota, United States Knute Nelson Full time
Scope:
Main point of contact within the community.Identify and resolve resident needs and challenges.Provide overall management of community call flow for both internal and external callers.Create and manage overall customer service standards and process improvement within the community.Provide support for the Housing Sales team and Executive Director as needed.
Key Responsibilities:
Provide exceptional customer service to visitors, residents, families, and staff.Handoff as appropriate to manage any escalations.Use good judgment, tact, courtesy and patience when resolving issues with employees, residents and families.Often the first contact incoming calls and visitors.Represent Knute Nelson in a professional, business-like manner.Responsible for providing excellent customer service and public relations needed for quality care and services to all customers.Serve as an information resource for residents, families, staff, and guests.Perform a variety of administrative duties as assigned. Including but not limited to visitor screening, notifying residents of deliveries, etc...Collaborate with operations team to manage proper tracking and follow up of resident tickets, including housekeeping, maintenance and technology requests to ensure resident satisfaction.Create and manage execution of Community Support strategies across multiple locations to ensure consistency and best practices are delivered.Provide direct support for the Housing Sales team and Executive Directors as needed.Responsible for completing admission paperwork for new residents and families.Train current team members to be able to support sales processes.Serve as a backup for providing tours and answering incoming calls.The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.
Education and Experience Required:
Requires a two-year administrative degree or equivalent experience.Two years of experience working in an office setting, preferably in healthcare, or any equivalent combination of training, education and experience.Exceptional typing skills requiredFluent in computer knowledge especially in Windows operating system and Microsoft Office.Must have experience with various office equipment such as copy machines, multi-line phones, postage meter, fax machines, etc.Excellent customer service and communication skills are required.Able to handle confidential information professionally.Must complete and pass a state required background study.Able to physically perform the duties required by the position.Required to have the ability to read, write and speak English well enough to communicate with staff, residents and visitors.
Reports To: Executive Director

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