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Live Scan Review Specialist

3 months ago

Remote, Oregon, United States Dandy Full time

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

Job Description

Dandy is hiring an experienced scan review associate to deliver a best-in-class service to our dental practice clients. As a frontline operator, you will interface with our users by providing feedback on digital impressions, develop feedback loops and work with operations leadership to build out our product. This is a great opportunity for someone with an expansive dental design background to make an impact in a growing and fast-paced environment.

What You'll Do

  • Skillfully and accurately perform scan reviews of digital impressions and offer feedback to dental practice clients using written and verbal communication
  • Utilize existing SOPs and training materials to stay up to date with new workflows, technologies and products offered to clients
  • Collaborate with team members to present the best possible solutions to customers

What We're Looking For

  • 4+ years CAD/CAM experience using 3shape in specialized/trained across multiple product skus
  • Extensive knowledge of dental anatomy and terminology knowledge (such as, identifying tooth margin, tissue over margin, bite alignment)
  • Chairside experience along with lab experience preferred
  • Experience using Intra-oral scanner software & hardware
  • Customer Service Experience required
  • Basic Understanding of Tech platforms and the ability to learn new platforms quickly
  • Ability to adapt and empathize with customers to de-escalate situations and offer solutions to resolve client issues and deliver a great experience through oral and written communication
  • Ability and desire to work in ambiguous, high velocity environments
  • Ability to problem solve independently
  • Intellectual curiosity and research abilities
  • Willingness to roll up your sleeves and fix problems in a hands-on manner

We offer a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and paid time off.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will move at Dandy speed and do everything in our power to meet your needs.

Compensation Range: $57K - $63K