Customer Service Lead

1 month ago

GASTONIA, United States Daniels Sharpsmart Inc Full time
To support our growing customer base and strengthen our customer service leadership capacity, we are looking for a customer service lead to join our team. This role will be pivotal in supporting our customer service manager and broader leadership team to refine improved business processes, strengthen reporting and drive initiatives that will enhance our customers' experience with us, as well as taking ownership of customer issue resolution and mentoring and developing colleagues in their skills and responsibilities.

An essential service provider to Healthcare, Daniels Health was founded with the vision of "making healthcare safer" - and for the last 20 years in the United States we have achieved this through innovative safety products and clinically-focused waste services that lead the industry. This is our "why", our "how" is delivering the highest standard of service we can, which is why we're looking to strengthen our Customer facing team. The candidate we're looking for is someone who takes ownership and is comfortable with leading others, who has self-driven initiative and a "do what it takes" attitude to deliver a right-fit solution for our customers. As a growing company, we are looking for someone who wants to grow with us and use a lead role as a stepping stone to refine their skills, exercise their leadership strengths and prove their ability to do what it takes.

What will your job involve?
  • Interfacing with our customers (clinical and support contacts at hospitals and other primary care facilities) via phone and email to answer questions, resolve issues, proactively communicate schedule or stock changes, and manage inbound scheduling requests
  • Report, investigate and resolve (where applicable) customer requests and complaints via Salesforce ensuring a high degree of accuracy and timeliness in reporting and issue escalation
  • Maintain and update filing, inventory and database systems (both manual and computer processes)
  • Work closely with our production and transport team to ensure timely and efficient delivery is met at all customer locations. This includes:
  • Creating customer manifests
  • Printing and distributing process documents for daily production
  • Ensuring stock inventory in conjunction with your Plant Manager
  • Print waste transfer documentation (Tracking Forms) for transport of waste from the transfer facility to a treatment facility.
  • Support with routing and rerouting of our trucks on a daily/weekly basis
  • Liaising with all departments and customers on account changes (billing, sales and logistics)
  • Generate reports on an as needed basis for the leadership team
  • Constantly look for new ways to better/improve the current administrative process
Who are we looking for?
  • Someone with initiative, discipline and focus; who has a passion for problem-solving, building relationships, and delivering a great customer experience. As a lead within our customer service team, you will both directly interact with our customers, as well as driving behavior of other team members to deliver a quality customer experience. Our ideal candidate initiates - they do not wait for someone else to provide direction, they take ownership and first and foremost focus on ensuring our customers get fast issue resolution and have a wonderful experience working with us. Here's some of the skills and attributes that would make you a great fit candidate:
  • Self-motivated to problem-solve and leverage a team to drive resolutions for a customer
  • Relationally driven, you will enhance and strengthen relationships and drive a culture focused on customer service
  • Flexible, adaptable and able to prioritize, no two days are the same
  • Strong attention to detail in checking work quality and accuracy
  • Demonstrates common-sense judgment when it comes to resolving customer issues
  • Ability to lead and motivate a team while modelling a strong code of ethics and respect for others
  • 2+ years of administrative and customer service experience within retail or hospitality or corporate will be considered
  • Ability to talk to a position or instances where you have provided leadership in your role
  • Intermediate to Advanced computing skills (Microsoft office suite etc.)
  • Salesforce experience would go a long way
  • Good communication skills both written and verbal with record-keeping discipline
  • Ability to work weekends, holidays or flex hours as needed by production demands
  • Proven experience in improving processes and procedures
If this sounds like the role for you, or somebody you know then we look forward to speaking with you

To find out more of what a day in the life with our customer service team looks like visit -

  • PT Customer Lead

    2 weeks ago

    Gastonia, United States Food Lion Full time

    Address: USA-NC-Gastonia-2211 North New Hope Road Store Code: Store 00480 Front End (7211139) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To...

  • PT Customer Service Leader

    3 weeks ago

    Gastonia, United States Food Lion Full time

    Address: USA-NC-Gastonia-3570 W Franklin Ave Store Code: Store 01065 Front End (7218320) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSETo provide fast,...

  • PT Customer Service Leader

    3 weeks ago

    Gastonia, United States Food Lion Full time

    Address: USA-NC-Gastonia-3011 Union Rd. Store Code: Store 00244 Front End (7207923) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSETo provide fast, easy,...

  • PT Customer Service Leader

    2 weeks ago

    Gastonia, United States Food Lion Full time

    Address: USA-NC-Gastonia-3570 W Franklin Ave Store Code: Store 01065 Front End (7218320) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSETo provide fast,...

  • PT Customer Service Leader

    3 weeks ago

    Gastonia, United States Food Lion Full time

    Address: USA-NC-Gastonia-111 W Garrison Blvd. Store Code: Store 00364 Front End (7209145) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSETo provide fast,...

  • PT Customer Service Leader

    2 weeks ago

    Gastonia, United States Food Lion Full time

    Address: USA-NC-Gastonia-111 W Garrison Blvd. Store Code: Store 00364 Front End (7209145) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSETo provide fast,...

  • PT Customer Service Leader

    2 weeks ago

    Gastonia, United States Food Lion Full time

    Address: USA-NC-Gastonia-3011 Union Rd. Store Code: Store 00244 Front End (7207923) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSETo provide fast, easy,...

  • PT Customer Service Leader

    2 weeks ago

    Gastonia, United States Food Lion Full time

    Address: USA-NC-Gastonia-3570 W Franklin Ave Store Code: Store 01065 Front End (7218320) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSETo provide fast,...

  • Customer Service Rep

    3 weeks ago

    Gastonia, United States Coastal Solutions Full time

    Job DescriptionJob DescriptionCalling All Superheroes!Are you ready to unleash your incredible customer service powers for the greater good? We're on the lookout for a hero with a fundraising spirit and a heart full of philanthropy to take the helm and manage non-profit marketing campaigns across the land. You'll be the essential link between our...

  • Customer Service Representative

    4 weeks ago

    Gastonia, United States GSM Services Full time

    Are you ready to start a career with a great company that will offer you everything you need to reach both your personal and professional goals? Look no further because GSM Services has a great opportunity for a very special person that wants to be a part of a great team that also has a great work environment where you will succeed and grow. We will partner...

  • Customer Service Representative

    2 weeks ago

    Gastonia, United States GSM Services Full time

    Are you ready to start a career with a great company that will offer you everything you need to reach both your personal and professional goals? Look no further because GSM Services has a great opportunity for a very special person that wants to be a part of a great team that also has a great work environment where you will succeed and grow. We will partner...

  • Sales & Customer Service Associate

    4 weeks ago

    Gastonia, United States Massage Envy Full time

    Overview: We are seeking Sales and Wellness Advisors for our Massage Envy location! We offer competitive pay and a culture that focuses on growth and success. If you are looking to develop a loyal clientele and join a locally owned and operated franchise, come join our team! What We Offer You: $200 Employee Referral Bonus Annual Anniversary Bonus 401k with...

  • Sales & Customer Service Associate

    2 weeks ago

    Gastonia, United States Massage Envy Full time

    Overview: We are seeking Sales and Wellness Advisors for our Massage Envy location! We offer competitive pay and a culture that focuses on growth and success. If you are looking to develop a loyal clientele and join a locally owned and operated franchise, come join our team! What We Offer You: $200 Employee Referral Bonus Annual Anniversary Bonus 401k with...

  • Customer Service Representative

    2 weeks ago

    Gastonia, United States U-Haul Full time

    Location: 3919 E Franklin Blvd, Gastonia, North Carolina 28056 United States of America START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part...

  • PT Customer Service Leader

    3 weeks ago

    Gastonia, United States Food Lion Full time

    Job Title: Customer Service Leader - Office AssistantSuccess Factors Job Code: 1300434Department: Front EndReports To: Customer Service ManagerPrimary Purpose:To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store...

  • PT Customer Service Leader

    2 weeks ago

    Gastonia, United States Food Lion Full time

    Job Title: Customer Service Leader - Office AssistantSuccess Factors Job Code: 1300434Department: Front EndReports To: Customer Service ManagerPrimary Purpose:To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store...

  • Store Customer Service Specialist

    3 weeks ago

    Gastonia, United States The Sherwin-Williams Company Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...

  • Store Customer Service Specialist

    2 weeks ago

    Gastonia, United States The Sherwin-Williams Company Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...

  • PT Customer Service Leader

    3 weeks ago

    Gastonia, United States Food Lion Full time

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...

  • PT Customer Service Leader

    2 weeks ago

    Gastonia, United States Food Lion Full time

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...