Customer Service Representative

3 weeks ago

Gastonia, United States GSM Services Full time

Are you ready to start a career with a great company that will offer you everything you need to reach both your personal and professional goals? Look no further because GSM Services has a great opportunity for a very special person that wants to be a part of a great team that also has a great work environment where you will succeed and grow. We will partner with you to help you achieve all of these goals and more

About GSM Services

GSM Services has been providing high-quality home and commercial improvement services to the Greater Charlotte area since 1927. We offer a wide variety of services for residential and commercial properties, including heating and cooling, insulation, and roof repair and replacement.

The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible. GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together.

Experience: more than 1 year of customer service

Hours: Monday - Friday 8:00 am - 5:00 pm

*Appointment scheduling on call after hours and holidays (rotation schedule) also an occasional Saturday (required)

Skill Level:

  • Maintain the overall quality and performance standards set forth by GSM Services and its leadership team to provide Comfort & Peace of Mind to our customers and co-workers
  • Answer incoming phone calls and direct calls
  • Make outbound follow up calls for service and sales as needed
  • Schedule Appointments for service and sales
  • Take and relay phone messages
  • Provide information to customers
  • Greet guest entering our organization
  • Direct customers and co-workers to correct destination
  • Deal with queries from our customers and co-workers
  • Ensure knowledge of staff movements in and out of organization
  • Monitor visitor access and maintain security awareness
  • Provide general administrative and clerical support
  • Prepare correspondence and documents
  • Receive and sort mail and deliveries
  • 3 Month Happy Calls
  • Assist with after hours appointment scheduling
  • Confirming appointments for all divisions as needed
Requirements:
  • Professional personal presentation
  • Information management
  • Attention to detail
  • Initiative
  • Reliability
  • Stress tolerance
  • Excellent verbal and written communications skills with internal and external teams and customers
  • Good computer skills. Knowledge of common office applications such as MS Word, MS Excel, MS Outlook
  • Demonstrated ability to multi-task in an intense, dynamic environment
  • Good interpersonal skills
  • Possess the ability to read and write English to a High School level

GSM Services is ready to hear from you and help you get started with a great career. If you still need a little more information before applying just click on the link below to hear more about our company and also hear from our coworkers:

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