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Account Manager, Hub Delivery, Hub Delivery Partner Program
3 months ago
Amazon's team of Account Managers handle the steady state relationship with our Delivery Partner (DP) business owners as they successfully grow a new last mile package delivery business.
WHAT YOU'LL DO In this Individual Contributor role, you will serve as the face of Amazon to a portfolio of Delivery Partners (DP) assigned to delivery stations in a pre-defined region.
You will own your territory in developing and executing a plan to provide best-in-class support for our DPs, ensuring they launch successfully and maintain high performance, quality and customer retention.
You'll accomplish this by collaborating with an integrated internal team of Station Operations Managers and Program Managers.You'll work to analyze problems, discover insights, deliver recommendations, and drive change both internally and externally.
This is a high impact type role where you will be collaborating with a new team and new processes from scratch in a highly ambiguous environment that pushes forward Amazon's innovation in the last mile delivery space.
Key job responsibilitiesOn a daily basis, Delivery Partner Account Managers are responsible for:- Coordinating quality and performance reviews to discuss business health and new opportunities, as well as to provide benchmarking data and insights.
- Coaching and training partners on best practices and process improvements to ensure they launch successfully and achieve performance metrics.
- Serving as an advisor and single POC for partner issues, questions, requests, escalations, and concerns.
- Work with a sense of urgency to drive and deliver goals while maintaining a high quality of work.
- Communicating program updates, operational impacts and disruptions.
- Partnering with internal teams to facilitate high quality solutions on behalf of DPs (Voice of Partner).
- Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DP experience.
- Willingness to travel 25%.
Estimated Salary:
$20 to $28 per hour based on qualifications.
