it support specialist

1 month ago

Jacksonville, Florida, United States WELLS Full time
WELLS: A CAREER WORTH BUILDING

Wells is one of the largest prefabricated building solution providers with locations across the central U.S., providing meaningful work in many different regions. We are a family-owned company that has celebrated 70 years of success.

At the end of the day, we are a team of creators. Our 1,300 employees across the U.S. play an important role as catalysts, constructors, and community members. They are committed to reducing risk, building confidence, and deliberately planning for partners' success - from vision through construction and beyond.

Every day, more architects, engineers, contractors, developers, and owners specify Wells precast building components for their construction needs and with this continued success, we are looking to hire an IT Support Specialist to join our team.

GENERAL DESCRIPTION As an IT Support Specialist at Wells, you will play a key role in providing essential IT support for our organization's computer environment. Your primary responsibility will be to ensure the smooth operation of client systems, addressing user issues, and optimizing performance of computing devices. Your technical skills and troubleshooting capabilities will be crucial in resolving challenges related to end-user computing, ensuring that our team can effectively utilize their computing devices.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
  • Client Systems Management: Collaborate with a team of IT professionals to plan, implement, manage, and support client systems and infrastructure. Ensure the efficient functioning of computing environments across multiple locations in our WAN environment.
  • Software and Applications Support: Install, update, and support various software applications utilized within the organization, including enterprise resource planning (ERP) systems, project management tools, CAD applications, and production software.
  • Security and Compliance: Maintain security measures to safeguard sensitive data and computing infrastructure. Assist with monitoring for potential security threats and respond promptly to any security incidents affecting network attached devices.
  • Asset Management Tracking: Participate in asset management tracking activities to ensure efficient resource allocation and align IT initiatives with organizational goals, focusing on client-related devices.
  • Computing Systems Upgrades and Enhancements: Execute upgrades and enhancements to computing systems, ensuring alignment with business requirements, and supporting continuous improvement.
  • Documentation for Computing Systems: Create and maintain comprehensive documentation of computing systems, configurations, and standard operating procedures to facilitate efficient management and troubleshooting.
  • Infrastructure Improvement: Collaborate with cross-functional teams to identify opportunities for improving end-user computing infrastructure. Propose and implement solutions to optimize efficiency and productivity within the overall computing environment.
  • User Support and Technical Assistance: Provide technical assistance to end-users, ensuring timely problem resolution and minimal downtime. Collaborate with the IT team to identify recurring issues and participate in implementing permanent solutions.
  • Other duties as assigned.
EDUCATION, SKILLS, AND ABILITIES REQUIRED:
  • Associate degree or equivalent technical degree preferred
  • 2+ years of relevant work experience with an associate degree, or 4+ years of relevant work experience.
  • Industry certifications related to desktop support are preferred.
  • Ability to take ownership of tasks, projects, and goals, proactively seeing them through to a successful completion
  • Ability to accurately scope work, provide detailed status reports, and timely escalations
  • Excellent interpersonal and communication skills, both verbal and written, able to communicate effectively with technical and non-technical users
  • Strong organizational skills, quick learner, and demonstrated problem solver
  • Work well independently and as part of a team
  • Experience configuring and supporting Microsoft O365, OneDrive, Teams, and other Microsoft services and systems
  • Experience with deployment of applications and patches
  • Provide technical support for issues related but not limited to desktops, laptops, printers, wireless access points, iPads, Remote Access, mobile devices, and email
  • Proficiency in the configuration, deployment, and maintenance of Windows clients
  • Possession of a valid driver's license, and the ability to operate a motor vehicle.
PHYSICAL REQUIREMENTS/ ADA ESSENTIAL FUNCTIONS:
  • Ability to sit or stand for extended periods of time.
  • Manual dexterity and hand-eye coordination for typing, filing, and using office equipment.
  • Visual acuity and ability to read small print.
  • Hearing acuity and ability to communicate effectively with others.
  • Ability to lift and move office supplies and equipment.
  • Mobility and ability to move around the office as needed.
WORKING CONDITIONS:
  • Minimal risk of exposure to unusual elements.
  • Minimal risk of safety precautions.
  • General Office Environment.
  • Work outside of normal business hours: This position requires occasional emergency response and scheduled work outside of normal business hours. In the interest of response time, candidates living within a 40-minute drive time to the Waukesha, WI location will be given preferential consideration."
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be assigned by his/her supervisor.

Wells is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, disability, or protected Veteran status.

Wells participates in E-Verify and will provide the federal government with your I-9 Form information to confirm you are authorized to work in the U.S

EMPLOYEE BENEFITS

Wells values our employees and is committed to providing a competitive and comprehensive benefits package. We offer paid holidays, health, dental and vision insurance, as well as flex spending for medical and daycare, a health savings account, and 401(k) plan with profit sharing. We'll also pay your premium for short- and long-term disability, and life insurance.*
*Please note that the benefits listed here are for non-union employees. Benefits for union employees are covered under separate collective bargaining agreements which can be obtained through their union business agent or their HR representative.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

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