Salesforce Operations Analyst

4 weeks ago


Irvine, California, United States hcltech Full time

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 224,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis.

We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

If all this sounds like an environment you'll thrive in, then you're in the right place

8+ years OverallFully OnsiteLocation:
Irvine, CaliforniaNon Technical RoleHave over 8 years of experience in Salesforce using the following functions and features.
Demand planning placing orders for spare parts, planning of optimal safety stocks, coordinating of cycle counts.

Logistical Coordinating coordinating of shipments based on requests from field, tracking of the shipments and timely communicating of shipments/ delays, etc.

managing of field communications on logistical aspects.
Documentation updating of all transactions in the service management system to reflect actual status and other aspects as needed.

Tracks all the Material owned by Technical Services in the USCoordinates any activities required to ensure proper traceability of the material owned by Technical ServicesLiaison with Supply Chain and Manufacturer to maintain product availability at all times.

Liaison with external suppliers to achieve optimal service levels.
Ensures proper levels of availability and system readiness.
Spare parts forecastingCoordinate all logistical support for Meetings/ConventionsDirect Liaison with ManufacturerCoordinate RMA repair shipments and returns.
Inventory control for all related spare parts, FRUs, Shipping Cases, etc.
Check-in & Re-stock process for returning units.
Inventory/Replenish for all supplies.
Identifies opportunities for improvements within the current Logistics/ product management processes.
Creates orders in inventory management system (Salesforce) and purchase order management systems.(Oracle) for inbounding of purchased spare parts.
Work with Operating Company for NPI launches.
Process map creation.

Good written and verbal communication skillsGood-to-Have:
Must have excellent communication skills.
How You'll GrowAt HCLTech, we offer continuous opportunities for you to find your spark and grow with us.

We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best.

Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries.

We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.


Associated topics:
chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task
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