Service Engineer
3 weeks ago
Summary of Job Purpose:
Provides Technical Support to Field Representatives & Customers – Maintains visibility on Performance & Reliability of SafranHE engines in service
Essential Duties and Responsibilities:
- Provides technical support to Field Representatives & customers via phone, email, fax and/or visits
- Prepares / validates technical agreements under design office delegation
- Acts as "in service incident" investigation coordinator (member of the EPE team) & generates investigation report(s)
- Develops engines maintainability – initiates associated maintenance procedures revision,
- Analyses removals, maintains records, & performs periodic analysis of reliability for engines in service
- Must have proficiency in written and spoken English
- Domestic and
Scopes and Accountabilities:
Defines project objects and develops procedures, identifies problems, and recommends solutions; requests expenditure. Has authority to act at his own discretion, with short-term review by the Director of Engineering Support. Divulging of confidential and/or sensitive information could lead to damage to the reputation and/or competitive posture of the corporation.
Errors may lead to high risk of major damage to the organization resulting in the need to create totally new approaches.
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