Technical Writer

1 month ago

Los Angeles, California, United States AXS Full time

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role

AXS is seeking a Technical Writer to join our team in Los Angeles, CA. The Technical Writer produces high-quality documentation (primarily for internal technical audiences) that contributes to the overall success of AXS products.

What Will You Do?

  • Create clear documentation in the form of user guides, integration guides, API developer guides, in-platform instructions, installation/configuration instructions and system operations
  • Research, write, edit and revise content that is both engaging and accessible to user personas with both non-technical and technical backgrounds.
  • Publish weekly release notes to internal and external stakeholders with information on product updates, releases and fixes
  • Edit other writers' content and documentation for consistency and continuously update content with current information
  • Validate products for issues, provide insight to resolving problems and ensure documentation is accurate and consistent
  • Collaborate with internal teams, including Development, Engineering, Quality Assurance, Product Management, Project Management, Product Marketing and Client Services
  • Prepare best practices for curating information repositories/wikis for general consumption

What Will You Bring?

  • 2-4 years experience in technical writing
  • BA/BS Degree or the equivalent in experience in English, Communication, Journalism, Software Engineering, Computer Science, Technical Writing, Teaching, Curriculum Development or Scientific Publication
  • Experience with documentation publishing software
  • Experience working within IT Development, SaaS, or web-based technology environment
  • Experience with source control systems and workflow tools such as Git, JIRA, Confluence
  • Strong communication skills, including written, verbal, and presentation
  • Ability to communicate complex technical topics to non-technical stakeholders both internally and externally
  • Laser focus on--and commitment to-- deadlines
  • Ability to manage multiple writing assignments simultaneously
  • Ability to thrive, without much oversight, in a fast-paced, constantly changing environment

Bonus points if You Have

  • Experience with coding languages, including .NET, React, , PHP
  • Experience using API documentation
  • Experience with localization workflows
  • Experience working with Agile/Scrum software development teams
  • Experience in prioritizing and understanding the lifecycle of documentation from pre-release through ongoing maintenance

Pay Scale: ‎$‎80,494.50

What's in it for You?

  • Extraordinary People – we're not kidding
  • Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
  • Opportunities for learning and leveling up through training and education reimbursement.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment.

To learn more about our culture and values, visit:

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We're an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

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