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Customer Specialist I- Alternative Delivery

3 months ago

Hoover, United States CarMax Full time

Position Overview:

We are excited to offer a challenging opportunity as a Customer Specialist- Alternative Delivery at our company. Join our team at CarMax, where we are dedicated to providing exceptional customer service in a dynamic environment. As a Customer Specialist- Alternative Delivery, you will play a vital role in completing sales transactions efficiently and ensuring customer satisfaction through home delivery of vehicles. Be part of a team that values teamwork, integrity, and customer focus.

Key Responsibilities:

  • Oversee Home Delivery sales transactions
  • Assist customers with MaxCare and finance decisions
  • Contribute to achieving sales targets
  • Stay informed about financing options and service policies
  • Provide outstanding customer service both internally and externally
  • Manage paperwork processes effectively
  • Perform administrative tasks and support office operations
  • Drive vehicles for various needs as required
  • Adhere to company policies and training programs
  • Ensure accurate completion of retail sales paperwork
  • Handle payment transactions securely
  • Inspect vehicle conditions and prepare them for delivery
  • Present appraisal offers to customers
  • Conduct cosmetic inspections to meet quality standards

Qualifications:

  • Valid driver's license meeting safety criteria
  • Strong communication and attention to detail
  • Ability to work in a fast-paced environment
  • Proficiency in PC skills and data management
  • Capacity to lift objects up to 25 lbs
  • Willingness to work in various environments and weather conditions
  • Flexibility with work hours including nights, weekends, and holidays
  • Commitment to company policies and standards

About CarMax:

CarMax is a revolutionary force in the automotive industry, dedicated to providing customers with a transparent and honest car buying experience. With a nationwide presence, we are the leading retailer of used cars. Join our team of over 25,000 associates who are passionate about delivering exceptional customer service and growing both personally and professionally. As a proud equal opportunity employer, we value diversity and prioritize employee development. Come be a part of our team at CarMax.