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Technical Communications Specialist II

2 months ago

Rochester, New York, United States Ortho Clinical Diagnostics Full time

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

The Role

As the company continues to grow as QuidelOrtho, we are seeking a Technical Communications Specialist II. The Technical Communications Specialist II, produces technical publications and communications to support the safe and effective use and servicing of QuidelOrtho Products. Projects may include technical manuals, online content, product labeling and instructions for use, communications and presentations delivered in various formats. Coordinates workflow, delegates assignments, and assesses performance for management reporting. This role also evaluates, designs, develops, enhances and implements technical content/publications/labeling/information delivery to solve business problems and opportunities. Formulates and defines publications/documentation project scope, objectives, costs and schedules across diverse platforms, databases, software, hardware, technologies and tools. At this level the role has increased responsibility including, but not limited to, project management skills, multiple business units/products, diverse teams, etc.

This position is in Rochester, NY.

The Responsibilities

  • Gathers and organizes technical information from various sources.
  • Develops, writes, edits, manages review/approval, and proofs materials that are somewhat complex in nature for internal and external customers. Reviews and analyzes documentation/labeling effectiveness and efficiency including verification/validation.
  • Ensures publications adhere to established standards of style and format and meet regulatory requirements.
  • Reviews published materials and recommends revisions or changes in scope, format and content.
  • Adheres to project timelines and communicates/escalates potential impacts to project schedules.
  • Investigates and resolves or escalates customer complaints and concerns and responds to non-standard inquiries.
  • Participates in special projects as assigned.
  • Gathers and organizes technical information from various sources, verifies and clarifies input as needed to develop customer and service guides, procedures, online help, product labeling, instructions for use, condition codes, job aids and communications. Adheres to company change control procedures, branding guidelines and regulatory requirements.
  • Coordinates cross-functional review/approval and verification of content. Seeks consensus on final content.
  • Works with publishing technologies team and external vendors to obtain illustrations, translations and to publish materials.
  • Investigates and resolves or escalates customer complaints and concerns. Responds to non-standard inquiries.
  • Updates tasks in project management application. Reports project status.
  • Checks and edits work of less experienced writers. Participates in special projects as assigned.
  • Completes mandatory training.

The Individual

Required:

  • A minimum of an Associate's Degree in Technical Writing, Communications, Medical Technology, Biology or Engineering with technical writing experience or equivalent.
  • A minimum of 3 years of relevant work experience.
  • The individuals must be able to represent the Technical Publications group on cross-functional teams and be comfortable interacting with Engineering, Research & Development, Regulatory, Quality, Customer Support, IT professionals and upper levels of management.
  • Must be proven team player, self-motivated, able to prioritize workload with minimal supervision, manage multiple projects simultaneously and work under tight deadlines.
  • Excellent written and verbal communications skills and strong computer skills are required.
  • Experience in HTML, XML, DITA, FrameMaker, Microsoft Office and the creation of online documentation using topic-based authoring, website design/authoring tools may be required.

Preferred:

  • A Bachelors degree. ​
  • Experience working in a regulated environment.
  • Experience with content management systems, CSS and system design.
  • Knowledge of animation tools and Java scripting.
  • Experience working with translated documentation.
  • Knowledge of Ortho products will be a significant advantage.

Key Working Relationships

  • Internal Partners: Technical Subject Matter Experts in Research & Development, Technical Support, Regulatory Affairs, Quality and Compliance, Product Management/Marketing
  • External Partners: Illustrators, Translation Vendors, Print/Media Vendors, Content Management System (CMS) Vendors, External Manufacturers (OEMs)

The Working Environment

General office and manufacturing environment. No strenuous physical activity. Typically 25% of time in meetings or meeting individually with people, 75% of the time at the desk on computer/doing paperwork/ on phone. Some walking in manufacturing areas required. Position may require use of Personal Protective Equipment as posted.

Salary Transparency

The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data.The salary range for this position is $70,000 to $73,000. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time), and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.

Equal Employment Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at