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Health & Wellness Patient Access Coordinator

4 months ago

Salt Lake, Utah, United States ARUP Laboratories Full time

Schedule:
Monday - Friday 4/10's

5:30 AM - 6:00 PM (variable hours)

Training Schedule:
Monday - Friday 4/10's or 5/8's

5:30 AM - 6:00 PM (variable hours)

Department: ARUP Family Health Clinic - 141

Primary Purpose:

The Health and Wellness Patient Access Coordinator is ARUP Health and Wellness department's first line of communication and coordination with patients, employees and visitors. This individual is responsible for providing a positive, helpful, service-oriented approach during all interactions. Triages phone calls and in-person requests, schedules appointments, and manages EHR lists and templates for the department.

About ARUP:

ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.

ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient's life. We never forget that there is a patient behind every specimen we receive.

We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

Essential Functions:

Provides exceptional customer service to patients, employees and visitors

Triages incoming phone calls and electronic health record (EHR) messages to appropriately meet patient needs. Schedules appointments with providers, medical assistants, nurses and laboratory as needed.

Manages Health and Wellness employee daily schedules, responding to changes and workload.

Proficient with departmental EHR beyond patient scheduling. This includes but is not limited to managing hospital account registration and patient work que lists, missing registration reports, MyChart utilization/ verification, daily appointment reports and patient lists.

Creates EHR templates for providers, nurses and laboratory

Creates new employee and patient charts, communicates with supervisors regarding occupational health requirements for employees, manages new employee check-in and follow-up appointments

Manages internal and external medical record requests

Liaison between Health and Wellness and Safety department for workplace injury appointment coordination and medical record acquisition

Maintains lobby and front desk cleanliness and organization and ensures patients are assisted in a timely manner

Performs other clerical and administrative duties as assigned.

Other duties as assigned.

Physical and Other Requirements:

Stooping: Bending body downward and forward by bending spine at the waist.

Reaching: Extending hand(s) and arm(s) in any direction.

Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.

Communicate: Frequently communicate with others.

PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies.

ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Vision: Having close, far, and peripheral visual acuity to perform a variety of tasks such as make general observations of depth and distance.