Current jobs related to Medical Transport Communications Specialist - Palo Alto, California - Stanford Health Care

  • Transportation Specialist

    1 week ago

    Palo Alto, California, United States Hallcon Full time

    About HallconHallcon is a leading provider of mobility and infrastructure services, specializing in turnkey solutions for a diverse range of clients, including technology companies, manufacturers, railroads, universities, corporate business parks, hospitals, airports, and public transportation agencies.Job SummaryWe are seeking a skilled Transportation...

  • Transportation Specialist

    1 week ago

    Palo Alto, California, United States Hallcon Full time

    Job Summary:Hallcon, a leading provider of mobility and infrastructure services, is seeking a skilled Transportation Specialist to join our team. As a key member of our operations team, you will be responsible for safely transporting passengers along predefined routes in a courteous, timely, and reliable manner.Key Responsibilities:Safely transport...

  • Transportation Specialist

    2 days ago

    Palo Alto, California, United States Eurest Full time

    Job SummaryWe are seeking a skilled Transportation Specialist to join our team at Eurest. As a key member of our transportation team, you will be responsible for delivering products or rendering services over an established route using a company-owned vehicle.Key Responsibilities:Respond to transport requests with a sense of urgency, meeting time delivery...

  • Transportation Support Specialist

    3 days ago

    Palo Alto, California, United States Hallcon Full time

    About HallconHallcon is a leading provider of mobility and infrastructure services, delivering turnkey solutions to clients across various industries, including technology, manufacturing, railroads, universities, corporate business parks, hospitals, airports, and public transportation agencies.Job SummaryWe are seeking a highly skilled and customer-focused...

  • Medical Transportation Operator

    3 weeks ago

    Palo Alto, California, United States Major H Full time

    Position OverviewMajor H is a leading provider in non-emergency medical transportation, dedicated to serving individuals with disabilities across California. Our mission is to ensure safe and dependable transit for our clients, enhanced by our courteous drivers and well-maintained vehicles.Key ResponsibilitiesSafely transport clients to and from their...

  • Transportation Specialist

    1 week ago

    Palo Alto, California, United States Hallcon Full time

    About the RoleHallcon is a leading provider of mobility and infrastructure services, delivering turnkey solutions to a diverse range of clients. As a key member of our team, you will play a vital role in ensuring the safe and efficient transportation of passengers.Key ResponsibilitiesSafely Transport Passengers: You will be responsible for transporting...

  • Transportation Specialist

    17 hours ago

    Palo Alto, California, United States Palo Alto Unified School District Full time

    Job Summary**Job Title:** Bus Driver**Job Summary:**We are seeking a reliable and safety-conscious Bus Driver to transport school children safely and efficiently.**Responsibilities:*** Operate a school bus over designated routes in accordance with time schedules* Pick up and discharge school children safely according to transportation rules* Escort children...

  • Network Security Specialist

    2 weeks ago

    Palo Alto, California, United States PlanNet21 Communications Ltd Full time

    Job Description: Network Security SpecialistWe are seeking a highly skilled Network Security Specialist to join our team at PlanNet21 Communications Ltd. As a key member of our security team, you will be responsible for implementing and maintaining high-level security projects.Key Responsibilities:Network Security: Manage the security of our Cisco Routers,...

  • Travel Radiology Technologist

    5 days ago

    Palo Alto, California, United States Medical Solutions Full time

    Job SummaryMedical Solutions is seeking a skilled Radiology Technologist to join our team as a Medical Imaging Specialist. This is a travel job opportunity in the healthcare industry.Job ResponsibilitiesOperate medical imaging equipment to produce high-quality diagnostic imagesPrepare patients for imaging procedures, ensuring their safety and comfortDevelop...

  • School Van Transportation Specialist

    2 weeks ago

    Palo Alto, California, United States Castilleja Full time

    Position OverviewAre you passionate about driving and looking for a rewarding opportunity that allows you to do what you enjoy without using your personal vehicle? This role offers a balanced work schedule with no weekend commitments.As a Van Driver, you will be responsible for providing essential shuttle services to students, faculty, and staff within the...

  • Medical Technologist Specialist

    2 days ago

    Palo Alto, California, United States Ghost RX Inc Full time

    Job Title: Medical Technologist SpecialistGhost RX Inc is seeking a skilled Medical Technologist to fill a contract position in Palo Alto, California.Job Summary:We are looking for a highly qualified Medical Technologist to join our team on a local contract basis. The ideal candidate will have a strong background in medical technology and be able to work...

  • Medical Technologist Specialist

    4 hours ago

    Palo Alto, California, United States Ghost RX Full time

    Job Title: Medical Technologist SpecialistGHOST RX INC is seeking a Medical Technologist Specialist for a contract job in Palo Alto, California.Job Description & RequirementsSpecialty: Medical TechnologistDiscipline: Allied Health ProfessionalEmployment Type: Local ContractQualifications:Active, unrestricted license from any US state or territory.Proof of...

  • Senior Communications Specialist

    4 weeks ago

    Palo Alto, California, United States University of Southern California Full time

    Application Process:To be considered, please submit the following· Current Resume/CV· Cover Letter· Portfolio with three applicable business writing samples(tip: these can be added at same point as you are adding your resume/CV during the application process)About Student Life:Student Life at the University of Southern California works to provide its...

  • Travel Nurse RN

    4 days ago

    Palo Alto, California, United States Medical Solutions Full time

    Job Title: Travel Nurse RN - Telemetry SpecialistWe are seeking a skilled Travel Nurse RN - Telemetry Specialist to join our team at Medical Solutions. As a Travel Nurse RN - Telemetry Specialist, you will be responsible for providing high-quality patient care in a telemetry setting.Job Summary:Medical Solutions is a leading provider of total workforce...

  • International Medical Services Specialist

    2 months ago

    Palo Alto, California, United States Stanford Health Care Full time

    If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of America)This position will be HYBRIDThis is a Stanford Health Care job.A Brief OverviewInternational Patient Services Specialist is responsible...

  • Travel Nurse RN

    1 week ago

    Palo Alto, California, United States Medical Solutions Full time

    Job Title: Travel Nurse RN - Infusion SpecialistJob Summary: Medical Solutions is seeking a skilled travel nurse RN to join our team as an Infusion Specialist. As a travel nurse, you will have the opportunity to work in a variety of healthcare settings and gain valuable experience in a dynamic and fast-paced environment.Responsibilities:Provide high-quality...

  • Transportation Support Supervisor

    4 days ago

    Palo Alto, California, United States Hallcon Full time

    About the RoleHallcon, a leading provider of mobility and infrastructure services, is seeking a skilled Transportation Support Supervisor to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our transportation services.Key ResponsibilitiesProvide on-site support to ADA drivers and riders,...

  • Traveling Mammography Specialist

    3 weeks ago

    Palo Alto, California, United States OneStaff Medical Full time

    Position Overview:OneStaff Medical is seeking a traveling Mammography Specialist for an exciting opportunity.Job Responsibilities:The Mammography Specialist, under the guidance of supervising professionals, conducts specialized imaging examinations of the breast, aiding in the diagnosis and management of breast health issues in female patients....

  • Medication Access Specialist

    3 weeks ago

    Palo Alto, California, United States Adecco US, Inc. Full time

    Adecco is collaborating with a prominent healthcare organization in the Bay Area to recruit a **Medication Access Specialist**. This is a full-time role with varying shift start times. The compensation for this position ranges from $30 to $40 per hour, based on experience.Please be aware that this is an onsite role and does not offer remote work...

  • Medical Specialist

    2 weeks ago

    Palo Alto, California, United States MFS Talent Full time

    About the RoleMFS Talent is seeking a skilled Registered Nurse to join our team in a dynamic and challenging role. As a key member of our healthcare team, you will be responsible for providing high-quality patient care and contributing to the success of our organization.Key ResponsibilitiesAssessment and Diagnosis: Conduct thorough assessments of patients'...

Medical Transport Communications Specialist

4 months ago

Palo Alto, California, United States Stanford Health Care Full time

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.

Night - 12 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

The Medical Transport Communications Specialist (CS) I has a mastery of comprehensive and effective communication skills and consistently utilizes CI Care principles in the Transfer Center at Stanford Healthcare. Performance of duties including operation and education on multi-line telephones, radio console, weather products including radar and satellite systems, multiple computer database systems, mapping systems, and related systems and equipment in support of air medical transport services for patients who need admission or transfer from referring hospitals to Stanford Healthcare and other health care institutions. Additionally, the CS II participates in training and mentoring new staff in the Transfer Center, is involved in committee work or is an active member of a unit based task force, acts as a resource for clarification and development of operational procedures and protocols in conjunction with the management team.

Locations

Stanford Health Care

What you will do

  • Provides a professional, efficient response to incoming EMTALA (Emergency Medical Transportation and Labor Act) requests, Non-EMTALA requests and consult services for patients needing services at SHC. Partners with nurses and physicians to distinguish both the urgency and escalation of requests, following Destination Service Line and Transfer Center guidelines to determine priority and reprioritization of patients.
  • Conducts initial telephone intake of information to generate the Medical Record and/or Pre-admission related to requests for transfer of patients from outlying healthcare facilities to Stanford Healthcare and identifies appropriate receiving services needed based on diagnosis, as well as partnering with nurses and physicians to appropriately identify the receiving service.
  • Develops and promotes positive effective customer service relations with all callers from outside facilities, family members, peers, other air medical transport providers, as well as inter-departmental calls following the principles of CI CARE and HIPAA compliance.
  • Activates flight and ground transport teams using multiple communication systems and safety protocols, initiates appropriate actions based on the situation and SHC policy. Ensures accurate and timely dispatch of transport requests. Maintains communication with the transport teams always, discerning and relaying pertinent information about the transport to the flight crew.
  • Maintains an accurate database of referral hospital locations. Reads and interprets county, state and specialized maps for determining locations of accident scenes or referral sources as well as access to these areas.
  • Keeps an open line of communication with appropriate agencies to ensure proper coordination of transport services in emergency and trauma-related transport activities. Serves as primary communication link and liaison between Life Flight crews and medical teams, referring and receiving facilities/agencies, pilots and the physicians throughout the transport.
  • Validates accuracy of information of ongoing events and communicates pertinent details to team members such as patient transfer progress, team updates, and destination information with ETA as needed.
  • Provides a professional, efficient response to incoming EMTALA (Emergency Medical Transportation and Labor Act) requests, Non-EMTALA requests and consult services for patients needing services at SHC. Partners with nurses and physicians to distinguish both the urgency and escalation of requests, following Destination Service Line and Transfer Center guidelines to determine priority and reprioritization of patients.
  • Conducts initial telephone intake of information to generate the Medical Record and/or Pre-admission related to requests for transfer of patients from outlying healthcare facilities to Stanford Healthcare and identifies appropriate receiving services needed based on diagnosis, as well as partnering with nurses and physicians to appropriately identify the receiving service.
  • Develops and promotes positive effective customer service relations with all callers from outside facilities, family members, peers, other air medical transport providers, as well as inter-departmental calls following the principles of CI CARE and HIPAA compliance.
  • Activates flight and ground transport teams using multiple communication systems and safety protocols, initiates appropriate actions based on the situation and SHC policy. Ensures accurate and timely dispatch of transport requests. Maintains communication with the transport teams always, discerning and relaying pertinent information about the transport to the flight crew.
  • Maintains an accurate database of referral hospital locations. Reads and interprets county, state and specialized maps for determining locations of accident scenes or referral sources as well as access to these areas.
  • Keeps an open line of communication with appropriate agencies to ensure proper coordination of transport services in emergency and trauma-related transport activities. Serves as primary communication link and liaison between Life Flight crews and medical teams, referring and receiving facilities/agencies, pilots and the physicians throughout the transport.
  • Validates accuracy of information of ongoing events and communicates pertinent details to team members such as patient transfer progress, team updates, and destination information with ETA as needed.
  • Translates chronology of events into the electronic medical record and flight documentation systems (Epic, Flight Vector & Complete Flight).
  • May assist with training, assigning and reviewing the work of Communications Specialists.
  • Examines, reads and interprets weather products including radar and satellite systems as requested. monitors weather conditions, utilizes flight following systems and all other communication equipment associated with Life Flight transports, missions, as well as incoming air traffic from outside sources.
  • Operates communications center's multi-telephone lines, two-way radio transmission and receiving console, computer database, mapping systems and equipment in support of air-based medical patient transport services.
  • Provides information on aircraft or ground transport availability, weather projections, locations and time estimates.
  • Receives incoming calls and coordinates teleconferences with referring and attending physicians, flight nurse, referral source and appropriate receiving units, including advising physicians and nurses regarding the ramifications of denying admission to patient protected under EMTALA rules and regulations.
  • Responds to emergency transport calls and dispatch of Life Flight crews per established procedures.
  • Initiates EPIC registration account for Life Flight billing; create the HOV (Hospital Outpatient Visit) for accurate revenue collection.
  • Manage staffing coverage and API for departmental shortages daily.
  • Manages response to County based EM (Emergency Medical) System notifications.
  • Attends Safety Meetings and Daily Safety briefing on admissions and readiness, as well as post flight de-briefings, and manages Complete Flight for all Life Flight activity.
  • Managing Tele-stroke process for SHC partners.
  • Management of patient placement for "Psychiatric Out of ED process", records management, facility location, organization of transportation as needed.
  • Coordination of transportation to SHC from SHC offsite facilities as requested.
  • Ensures expedited coordination of SIR (Stroke Interventional Radiology) Activation Process for neurology calls, connecting the Administrative Nursing Supervisor, Cath lab, Neurology team, Critical Care Response Team, and LifeFlight.
  • Daily compilation of on-call schedule for all Service Lines for departmental distribution.
  • Training and management of HIMS (Health Information Management System) scanning, and records management.
  • Training and knowledge of Life Image to manage incoming images and scans from all outside facilities for hospital wide use, as well as Transfer Center specific images. Actively teaches and supports outside facilities in loading images.
  • Management of Security cameras, Sky connect-GPS tracking software, Complete Flight and Flight Vector, and Google Earth for flight tracing, related to incoming and outgoing air traffic.
  • Training and management of On Base, Voalte and Microsoft Excel for Data Base maintenance.
  • Maintains and upholds the TC Safety standards, as well as understanding of the PAIP (Post Accident Incident Plan) and the CS role in initiating emergency action plans when required.
  • Demonstrates the ability to maintain control in stressful situations, and function independently as a skilled team member in meeting emergent business needs.
  • Triages and performs multiple critical tasks in a stressful environment and completes tasks in a timely manner.
  • Participates on panel for hiring, orienting and mentoring new staff.
  • Acts as resource to staff and management on procedures and process improvement.

Education Qualifications

  • High school diploma or GED equivalent required
  • Associates Degree preferred

Experience Qualifications

  • Three (3) years of progressively responsible and directly related work experience required
  • Participate in a minimum of one management approved project with defined goals and outcomes.Epic super UserLife image super userFlight Vector Super UserOperates as a shift lead.A Shift lead is described as a shift expert, knowledgeable, attends LF huddles, balances the flow of calls. Ensures the team is not overwhelmed when covering for the LF calls. Monitor Helipad and will not have a full workloads on such shifts.Required
  • Previous pre-hospital medical experiencePrevious dispatch experiencePreferred

Required Knowledge, Skills and Abilities

  • Ability to independently perform the full range of Life Flight dispatch and related communication support functions
  • Ability to maintain confidentiality of sensitive information
  • Ability to perform complex tasks, prioritize multiple projects, and work under pressure to meet deadlines in a fast-paced environment
  • Ability to remain calm under pressure and apply sound judgment
  • Ability to speak and write effectively at a level appropriate for the job
  • Knowledge of Medical Terminology

Licenses and Certifications

  • EMT - Emergency Medical Tech

Physical Demands and Work Conditions

Blood Borne Pathogens

  • Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

  • Know Me: Anticipate my needs and status to deliver effective care
  • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
  • Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $ $48.65 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

Learn about our awards ) and significant events ) .