Current jobs related to Supervisor, Support - Las Vegas, Nevada - Shift4

  • Dispatch Supervisor

    2 weeks ago

    Las Vegas, Nevada, United States Transdev Full time

    About the RoleWe are seeking a highly skilled and experienced Dispatch Supervisor to join our team at Transdev. As a key member of our operations team, you will be responsible for managing the day-to-day activities of our transit operations, ensuring that our services are delivered safely and efficiently.Key ResponsibilitiesManage the immediate aspects and...

  • Housekeeping Supervisor

    4 weeks ago

    Las Vegas, Nevada, United States Wyndham Destinations Full time

    We Put the World on VacationAt Wyndham Destinations, our mission is to deliver exceptional vacation experiences to our guests. Our Housekeeping Supervisor role is a key part of this mission, ensuring that our resorts and hotels meet the highest standards of cleanliness and quality.How You'll Shine:The Housekeeping Supervisor will oversee the work of...

  • Field Supervisor

    2 weeks ago

    Las Vegas, Nevada, United States Teachers of Tomorrow Full time

    Job OverviewWe are seeking a highly experienced and skilled Field Supervisor to join our team at Teachers of Tomorrow. As a Field Supervisor, you will play a critical role in supporting our new teachers and ensuring their success in the classroom.Key ResponsibilitiesProvide guidance and support to interns through regular observations and feedback.Document...

  • Training Supervisor

    4 weeks ago

    Las Vegas, Nevada, United States American Homes 4 Rent Full time

    Job Title: Supervisor, TrainingAt American Homes 4 Rent, we're committed to providing exceptional training and development opportunities for our employees. As a Supervisor, Training, you'll play a critical role in shaping the skills and knowledge of our team members, ensuring they have the tools and expertise needed to excel in their roles.Key...

  • Training Supervisor

    4 weeks ago

    Las Vegas, Nevada, United States American Homes 4 Rent Full time

    Job Title: Training SupervisorAt American Homes 4 Rent, we're committed to providing our residents with exceptional experiences. As a Training Supervisor, you'll play a critical role in ensuring our team members have the skills and knowledge needed to deliver outstanding service.Key Responsibilities:Develop and implement training programs to enhance employee...

  • Area Supervisor

    4 weeks ago

    Las Vegas, Nevada, United States dd's Discounts Full time

    Area Supervisor Role at dd's DiscountsAs an Area Supervisor at dd's Discounts, you will play a vital role in maintaining a safe and secure shopping environment for our customers. Your primary responsibility will be to ensure that all store operations run smoothly, and that our customers receive exceptional service.Key Responsibilities:Implement and maintain...

  • Area Supervisor

    3 weeks ago

    Las Vegas, Nevada, United States dd's Discounts Full time

    Area Supervisor Job DescriptionAt dd's Discounts, we're committed to creating a safe and secure shopping environment for our customers and associates. As an Area Supervisor, you'll play a critical role in maintaining this environment by:Ensuring a high level of awareness on the sales floor to prevent accidents and incidentsTreating all customers and...

  • Production Supervisor

    3 weeks ago

    Las Vegas, Nevada, United States PipingRock Full time

    Job Title: Production SupervisorWe are seeking a highly skilled and experienced Production Supervisor to join our team at Piping Rock Health Products. As a key member of our operations team, you will be responsible for overseeing the production process, ensuring quality and efficiency, and leading a team of production staff.Responsibilities:Lead and manage a...

  • Transportation Supervisor

    4 weeks ago

    Las Vegas, Nevada, United States The Salvation Army USA Western Territory Full time

    About The Salvation Army USA Western TerritoryThe Salvation Army USA Western Territory is a non-profit organization dedicated to serving the community through various programs and services. We are seeking a highly skilled and experienced Transportation Supervisor to join our team.Job SummaryThe Transportation Supervisor will be responsible for overseeing the...

  • Clinical Supervisor RN

    4 weeks ago

    Las Vegas, Nevada, United States UHS Full time

    Job Title: Clinical Supervisor Registered NurseWe are seeking a highly skilled and experienced Clinical Supervisor Registered Nurse to join our team at Summerlin Hospital. As a Clinical Supervisor, you will be responsible for providing leadership and guidance to our nursing staff, ensuring the delivery of high-quality patient care and promoting a positive...

  • Aircraft Technician

    2 weeks ago

    Las Vegas, Nevada, United States Quality Support Services Full time

    At Quality Support Services, we are seeking a skilled Aircraft Technician to join our team. As an Aircraft Technician, you will be responsible for conducting daily fuel shop operations, assisting with troubleshooting, and maintaining, servicing, and inspecting aircraft fuel systems, components, and related support equipment.Key Responsibilities:Conducts...

  • Fishing Team Supervisor

    1 month ago

    Las Vegas, Nevada, United States Bass Pro Shops Full time

    Lead a Team of Fishing EnthusiastsBass Pro Shops is seeking a skilled Team Lead to support the Department Supervisor in achieving sales, gross margin, and inventory goals. As a key member of the team, you will provide daily direction to associates, prepare task lists, and execute merchandising directives to ensure a positive shopping experience for...

  • Clinical Supervisor RN

    3 weeks ago

    Las Vegas, Nevada, United States Universal Health Services Full time

    Job Title: Clinical Supervisor Registered NurseAt Universal Health Services, we are committed to providing exceptional patient care and a supportive work environment for our team members. We are seeking a highly skilled and experienced Clinical Supervisor Registered Nurse to join our team.Job Summary:The Clinical Supervisor Registered Nurse will be...

  • Clinical Supervisor RN

    1 month ago

    Las Vegas, Nevada, United States UHS Full time

    Job Title: Clinical Supervisor Registered NurseWe are seeking a highly skilled and experienced Clinical Supervisor Registered Nurse to join our team at Summerlin Hospital. As a Clinical Supervisor, you will be responsible for providing leadership and guidance to our nursing staff, ensuring the delivery of high-quality patient care and promoting a positive...

  • Clinical Supervisor ER

    4 weeks ago

    Las Vegas, Nevada, United States Universal Health Services Full time

    Job Title: Clinical Supervisor ERAt Universal Health Services, we are seeking a highly skilled and experienced Clinical Supervisor ER to join our team. As a Clinical Supervisor ER, you will be responsible for providing leadership and guidance to our nursing staff, ensuring the delivery of high-quality patient care and promoting a positive work...

  • Transportation Supervisor

    4 weeks ago

    Las Vegas, Nevada, United States Salvation Army Full time

    About the RoleWe are seeking a highly skilled Transportation Supervisor to join our team at The Salvation Army Adult Rehabilitation Center (ARC). As a key member of our Operations Team, you will be responsible for leading and supervising drivers and material handlers, ensuring the safe and efficient transportation of goods and donations.Key...

  • Shift Supervisor

    4 weeks ago

    Las Vegas, Nevada, United States The Salvation Army Full time

    About The Salvation ArmyThe Salvation Army is a non-profit organization that provides a range of services to support individuals and families in need. Our Adult Rehabilitation Centers offer a comprehensive program to help men and women overcome addiction and achieve stability in their lives.Job SummaryWe are seeking a highly motivated and experienced Shift...

  • Accounting Supervisor

    3 weeks ago

    Las Vegas, Nevada, United States Empire Technological Group Limited Full time

    Job Title: Accounting SupervisorEmpire Technological Group Limited is seeking an experienced Accounting Supervisor to join our team. As a key member of our accounting department, you will be responsible for overseeing the accurate processing of financial transactions, ensuring compliance with accounting standards, and leading the month-end and year-end close...

  • Freezer Supervisor

    1 week ago

    Las Vegas, Nevada, United States Restaurant Depot Full time

    Freezer Supervisor Job DescriptionAt Restaurant Depot, we're seeking a skilled Freezer Supervisor to lead our freezer department. As a key member of our team, you'll be responsible for ensuring excellent customer service and building strong relationships with our large customers.Key Responsibilities:Supervise Department Supervisors and Stockers to maintain a...

  • Surgery Scheduling Supervisor

    3 weeks ago

    Las Vegas, Nevada, United States Universal Health Services Full time

    Job Title: Surgery Scheduling SupervisorUniversal Health Services is seeking a highly skilled and organized Surgery Scheduling Supervisor to join our team. As a key member of the Department of Surgery, you will be responsible for directing and supervising the Surgery Scheduling, Charging, and Financial Support functions.Responsibilities:Direct and supervise...

Supervisor, Support

3 months ago

Las Vegas, Nevada, United States Shift4 Full time
Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit



Responsibilities

As a POS Support Supervisor, the individual is responsible for the day to day operations of the POS Support department as well as the growth and development of a team of POS Support Technicians. You will be required to monitor live call volume, assist technicians with calls, provide guidance and feedback to improve technicians' performance. You will also be responsible for reporting call trends to your direct management to help identify areas of improvement or situations that require immediate attention. This job description only constitutes a summary of responsibilities. The expanding nature of the company often requires changing roles and additional responsibilities. This position reports to the POS Manager.

  • Monitoring multiple phone queues, including POS Support, and technicians to ensure acceptable Service Levels and Average Handle Times per call
  • Identify, report and train on topics that impact the Service Level or Average Handle Time with the goal of improving team performance related to both primary metrics
  • Coordinate with Coaching Teams and other members of POS Management to train and develop POS Support Staff
  • Coordinate with Development teams as necessary for Testing new product release or Troubleshooting existing escalations
  • Maintain and provide reporting focused on individual employee performance with the goal of improving efficiency and customer experience
  • Coordinate with the POS Manager and HR regarding performance reviews, HR policy implementation and other actions
  • Escalation management, assigning and if necessary, direct ownership of a case.
  • Assists with special projects as needed or requested.
  • Ensuring POS Support team is up to date with current technology, policy, procedure, products and services through Announcement messages as well as staff meetings

Qualifications

  • Must be capable of multi-tasking and coordinating with multiple departments
  • Must be able to operate independently and within a team environment
  • Ability to remain calm during stressful situations and escalations
  • Understanding of various industry types and how POS products impact them
  • Ability to analyze employee-related data and make informed judgments based on that analysis
  • Must have a strong understanding of the SkyTab product line
  • Must have strong understanding of Shift4 internal systems, policies, and procedures
  • 3+ Years Shift4 Experience preferred
  • Management experience preferred

#LI-MB1


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.